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  1. #11
    I left ASUS, please contact cl-scott Array
    Join Date
    Oct 2010
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    155

    robm, can you PM me the serial number of your G71Gx so I can check on the possibility of ordering the MB for you?

  2. #12
    NightShade
    Guest
    would like to know if it is possible?

  3. #13
    Brian@ASUS
    Guest
    nightshade, its possible if parts are available.

  4. #14
    NightShade
    Guest
    but are the parts available as of now?

  5. #15
    TeamROG Array V2-V3's Avatar
    Join Date
    Mar 2010
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    11
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    NIghtshade, you will need to contact the RMA department and check if the parts are available. if they are available request an RMA number to lock in the parts for your unit.

    ASUS Republic of gamers Notebook Warranty & RMA
    Notebook Support page

    Email Tech Support:
    http://vip.asus.com/eservice/techserv.aspx

    Phone Tech Support:
    24 hours a day
    7 days a week
    Phone: 1-888-678-3688
    For expedited service, please fill out this form: http://vip.asus.com/eservice/usa_techserv.aspx

    Live Support Chat:
    http://livesupport.asus.com/backend/...t.aspx?ref=&d=

    RMA Request Form:
    http://vip.asus.com/eservice/usa_rmaserv.aspx

    http://livesupport.asus.com/backend/...t.aspx?ref=&d=


  6. #16
    nxtjv
    Guest
    I just sent my G71GX-A2 in for warranty... If there are no MBs available, what is the repair/replacement procedure?
    Serial: 9AN0AS129416413

    Thanks for any info!

  7. #17
    JamesAZ
    Guest
    Quote Originally Posted by V2-V3 View Post
    I found this company offering a repair service for the G71 Motherboard:
    http://compare.ebay.com/like/3304850...=263602_304662
    Did you know that ASUS repair facility is in Milpitas, CA...
    Same location as the MB repair company...

  8. #18
    JamesAZ
    Guest
    Is ASUS always difficult to contact and deal with...
    Having a two year warranty on a laptop is great; it would even be better if they "Honored" it...

  9. #19
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
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    Quote Originally Posted by JamesAZ View Post
    Is ASUS always difficult to contact and deal with
    I would say no. Yes we see many issues here on the forums but ASUS has sold millions of products and we have a handful of special cases here on the forum. Happy people don't bother posting so the picture we get here is very distorted.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  10. #20
    JamesAZ
    Guest
    Quote Originally Posted by xeromist View Post
    I would say no. Yes we see many issues here on the forums but ASUS has sold millions of products and we
    have a handful of special cases here on the forum. Happy people don't bother posting so the picture we get here is very distorted.
    Thank you for you comments... I could be wrong; I was talking with someone in Jamaica...
    My first contact with Repair service was going to allow me to sned my unit to one of their authorized repair facilities in Colorado...
    They neglected to tell me that my "Free" FedEx return would not be honored to any other facility than their facility in Milpitas, CA...
    On my second call I was informed about their "FedEx" policy of only free to their CA address...
    They then set me up with another RMA... I dropped off my unit the following day; after driving home I noticed on the receipt I had
    that it was being sent to the Corp. Office and not the repair facility... So I returned to FedEx and called them from there...
    No problem we'll issue you another RMA; even gave then the FedEx email address to send it to... Nothing Happened...
    I returned home with my laptop phoned again, received my 3rd RMA... At 11:00pm that night I called them again to remind them
    that I was still waiting for my FedEx shipping information... It arrived a few minutes later with the corrected ship to info...
    *******************
    I travel for my business and my laptop is my life-line to all of my dealers...
    My unit is carried inside a Tamrac padded sleeve; inside of a Rimowa metal case... Very protected...
    Now they are telling me that it is CID\OOW...
    It has never been dropped, kicked, or punched... and it should still be in warranty...
    ******
    I hope that answers your comment... Thanks for listening...

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