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  1. #21
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
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    I wasn't attempting to diminish your problems and I believe what you say is true. I was just addressing your question of whether ASUS is always difficult. Given the volume of products that it sells if your experience was normal this forum would be overloaded with thousands of complaints. There will always be cases that slip through the cracks and descend into tragic drama and that is unfortunate but I have yet to find a company that didn't screw up at some point.

    The important thing to me is a track record for product quality and support. ASUS screws up from time to time and we see a lot of those cases here, but overall it does quite well when you consider sales volume.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  2. #22
    JamesAZ
    Guest
    I understand... Thank you...
    I deal with several European Manufactures and Distributors and the vast majority goes out of their way to help customers…
    i.e. A German camera manufacture recently replaced a sensor in one of their cameras for a customer (Phoenix, AZ); for “Free”…
    6 years after the warranty was up… The reason was that they believed there was an inherent defect in the sensor that caused
    the initial problem… They also have a Digital Back that is no longer produced (as of approx 2006)…
    They announced they would repair/maintain the DB for the next 15-20 years…
    This is two of many instances that make me think they could do better…
    It’s also my understanding they no-longer have Mother Boards for the G71Gx… Do you think that is why they have indicated CID\OOW…
    Quote Originally Posted by xeromist View Post
    I wasn't attempting to diminish your problems and I believe what you say is true. I was just addressing your question
    of whether ASUS is always difficult. Given the volume of products that it sells if your experience was normal this forum would be overloaded with
    thousands of complaints. There will always be cases that slip through the cracks and descend into tragic drama and that is unfortunate but I have
    yet to find a company that didn't screw up at some point.

    The important thing to me is a track record for product quality and support. ASUS screws up from time to time and we see a lot of those cases here,
    but overall it does quite well when you consider sales volume.

  3. #23
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
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    Quote Originally Posted by JamesAZ View Post
    It’s also my understanding they no-longer have MB’s for the G71Gx… Do you think that is why they have indicated CID\OOW…
    No, that doesn't sound right. Not having a replacement board would just mean having to come up with an alternative solution, that doesn't void the warranty. See if you can find out what the CID\OOW claim is about. Perhaps there was shipping damage that you haven't seen yet if it was in good shape when you put it in the box.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  4. #24
    JamesAZ
    Guest
    Quote Originally Posted by V2-V3 View Post
    The RMA department can do out of warranty repair for a fee if the parts are instock.

    The pricing is excelent, for example I had the dead motherboard in my ASUS ROG G1S notebook replaced for
    a total of $120.00 this included parts and services and return shipping.
    I believe I've found a bit of a fly in the ointment... Conflict of interest... ASUS is not repairing their computers "Bizcom Electronics" is...
    Bizcom handle the warranty repair for ASUS... They call it CID\OOW... Now if you want it repaired, they tell you it's going to cost $$$...
    Then they turn around and bill ASUS for a warranty repair... Do I have proof "None"... Except I know my laptop; I took perfect care of
    it... Including how it was transported... Used a special cleaning cloth to clean the LCD screen...
    Here is the contact info from Bizcom website...
    http://www.bizcom-ca.com/main.asp?content_id=3

    Same address as ASUS repair facility Milpitas, CA
    CONTACT - USA
    Bizcom Electronics Inc.
    1171 Montague Expressway
    Milpitas, California
    USA 95035

    Phone: 408-262-7877
    Fax: 408-262-3907
    Web site www.bizcom-us.com
    VP, Sales: Laurens Shu
    **********************
    Parent Company - COMPAL - Taipei, Taiwan
    DKA: Bizcom Electronics, Inc. - (1.6 miles from above address)
    881 Wrigley Way
    Milpitas 95035
    408 262 7877
    FAX: 408 262 3907
    Service: NBService@compal.com
    **********************
    Contact - CANADA
    Alok Sarna
    E-mail: alok@allstream.net

  5. #25
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
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    Interesting. I know that if this is true it is saving ASUS money but I don't think they would like it because in the long run it would damage the company's reputation. I hope it is just some shipping damage or something equally understandable. Are you able to ask them for any more details?
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  6. #26
    JamesAZ
    Guest
    Quote Originally Posted by xeromist View Post
    Interesting. I know that if this is true it is saving ASUS money but I don't think they would like it because
    in the long run it would damage the company's reputation. I hope it is just some shipping damage or something equally understandable.
    Are you able to ask them for any more details?
    I have called... No additional details... Doesn't seem like a very professional way to handle a repair...
    What have they got to hide if they will not contact me... Originally I was very please to express my fondness for their product...
    They have a long way to go before I would recommend ASUS again...

  7. #27
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    4gry online - gfdthfsefsef

    Anti- As Economical Methods
    Any specific Opponents Regularions when it comes to Macedonia will, in my opinion, excplicitly can consist of rigid prohibitions for the subsequent habits (even more aspects is in Porter's reserve 1 . "Competitive Strategy").
    These practices define the very Macedonian marketplace. They begin to sway this Macedonian current economic climate simply by unsatisfactory global people, motivating gry ineptitude and thus mismanagement, retaining unnaturally high prices, misallocating pretty hard to find information, elevating lack of employment,

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