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  1. #1
    New ROGer Array
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    New GL752VW-DH71 computer - WoW causes reboot

    I come to you all in hopes you can help me figure this out.

    My family needed a new computer, so they inherited my previous desktop PC, and I purchased an Asus ROG GL752VW-DH71.

    Here is the Amazon link with all the specs if you're curious:
    http://www.amazon.com/GL752VW-DH71-1...ilpage_o00_s00

    I purchased this one because I work/run a business from home, plus I play WoW, and my hope was that this computer would last me a while.

    It's less than a week old. I was able to handle all my work stuff, and I'm and running there - everything's working great and as it should. I finally had some downtime, so I started to play WoW, and ran into major troubles.

    Essentially - when I get into WoW, either immediately, or up to 15 minutes later, the screen will freeze for about 20 seconds, and then my machine reboots. No error message shows up that I can see. It only happens with WoW - but that's the only game I play, and the only thing I do that requires heavy-lifting in the graphics department, so I don't have anything else equivalent to compare to.

    I'm not a total noob - but I'm not terribly technical either. This is what I've tried to do to solve this:
    uninstalled, then reinstalled on a clean load the latest Nvidia drivers from Nvidia
    made sure my power settings were at max performance
    made sure that wow.exe and wow-64.exe were in Nvidia's control panel list of programs to run Nvidia graphics with
    Upon advice on the WoW forums, updated bios
    Upon advice on the WoW forums, used a driver cleanup utility to remove my Intel and Nvidia drivers, and reinstalled the Intel and Nvidia drivers from Asus instead (apparently laptop drivers are proprietary and I should use those instead?)

    At this point - I'm at a loss. From what I gather on the internet, this is a video card issue, a power issue, or both - but I cannot figure it out. I'm not able to be on long enough to really even heat it up, so I don't think it's a heat issue.

    There is one thing I'm seeing that is odd. The mouse iconin WoW. Before, on other machines, when I would hover over something I could interact with, it would turn a sort of golden bronzy color, and if I were too far away to interact, a charcoal color. The charcoal is still there when I'm too far away, but instead of bronze, the interact icon is now a sort of blue. I have no idea why that is... But again, I'm assuming a graphics issue.

    At this point, I have a new gaming computer, that can't game.

    And so - can you help me?

  2. #2
    New ROGer Array
    Join Date
    Mar 2016
    Reputation
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    Posts
    2

    Quote Originally Posted by sparksfley View Post
    I come to you all in hopes you can help me figure this out.

    My family needed a new computer, so they inherited my previous desktop PC, and I purchased an Asus ROG GL752VW-DH71.

    Here is the Amazon link with all the specs if you're curious:
    http://www.amazon.com/GL752VW-DH71-1...ilpage_o00_s00

    I purchased this one because I work/run a business from home, plus I play WoW, and my hope was that this computer would last me a while.

    It's less than a week old. I was able to handle all my work stuff, and I'm and running there - everything's working great and as it should. I finally had some downtime, so I started to play WoW, and ran into major troubles.

    Essentially - when I get into WoW, either immediately, or up to 15 minutes later, the screen will freeze for about 20 seconds, and then my machine reboots. No error message shows up that I can see. It only happens with WoW - but that's the only game I play, and the only thing I do that requires heavy-lifting in the graphics department, so I don't have anything else equivalent to compare to.

    I'm not a total noob - but I'm not terribly technical either. This is what I've tried to do to solve this:
    uninstalled, then reinstalled on a clean load the latest Nvidia drivers from Nvidia
    made sure my power settings were at max performance
    made sure that wow.exe and wow-64.exe were in Nvidia's control panel list of programs to run Nvidia graphics with
    Upon advice on the WoW forums, updated bios
    Upon advice on the WoW forums, used a driver cleanup utility to remove my Intel and Nvidia drivers, and reinstalled the Intel and Nvidia drivers from Asus instead (apparently laptop drivers are proprietary and I should use those instead?)

    At this point - I'm at a loss. From what I gather on the internet, this is a video card issue, a power issue, or both - but I cannot figure it out. I'm not able to be on long enough to really even heat it up, so I don't think it's a heat issue.

    There is one thing I'm seeing that is odd. The mouse iconin WoW. Before, on other machines, when I would hover over something I could interact with, it would turn a sort of golden bronzy color, and if I were too far away to interact, a charcoal color. The charcoal is still there when I'm too far away, but instead of bronze, the interact icon is now a sort of blue. I have no idea why that is... But again, I'm assuming a graphics issue.

    At this point, I have a new gaming computer, that can't game.

    And so - can you help me?
    I have the same laptop and I play WoW just fine, you should try to install other demanding games and see if the laptop will behave the same and if it does try to reinstall the windows and get the original windows from Microsoft site.
    If it works on other games then the problem is with wow, probably corrupted. Try to reinstall it or download a direct play from other server if you play on private servers.
    If the laptop behave the same with other games and even after a clean windows install then you should send it back to amazon and ask to replace it.

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