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G751JL display issues, randomly goes black for 2-4 seconds

dunwanted
Level 8
having some issues with my new gaming laptop, when ever i play any game, it does not matter what game it is, at random times while playing the game
my laptop screen would go black for 2-4 seconds which is quite annoying since 2-4 matter a lot when playing online games.
i don't know what to do, i've tried everything i could think of.
updated graphics driver, clean installed them, resetted my laptop to factory configuration. tried using an external display and still nothing.
it seems weird that i bought a gaming laptop and the only thing i cannot do is play games on it

my laptop came with windows 10 installed
heres a video showing what happends. https://www.youtube.com/watch?v=1krLMI_xPgg
2,120 Views
1 REPLY 1

nemerdekel
Level 7
https://rog.asus.com/forum/showthread.php?83873-ROG-G751JL-Display-problem-randomly-stops-working-fo...
Laptop: G751JL
Processor: i7-4750HQ
Graphics Card: GTX 965M
Memory: 8 GB Samsung (stock)
Storage #1: Samsung 850 EVO 250gb
Storage #2: 1 TB 7200 rpm (stock)
OS: Windows 10 x64