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  1. #1
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
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    [G752VY, G751JY] everlasting bug of USB 3.0 left port randomly disconnecting

    It was a well known bug plaguing G751JY,
    now my new G752VY does the same: the USB 3.0 port in the upper left side of the laptop keeps disconnecting and reconnecting randomly (sometimes after 1 hour, sometimes every few minutes). This can break streamings, copying actions, and damage the connected USB hard disk.

    After all this time... is there a definitive solution from ASUS? Are they working on it or not?
    Last edited by hexaae; 04-17-2016 at 03:47 PM.

  2. #2
    ROG Guru: Blue Belt Array Gps3dx PC Specs
    Gps3dx PC Specs
    Laptop (Model)Current: G751JT | Retired: G55VW, G51JX
    MotherboardInc M.2 slot
    Storage #1Samsungs EVO 850 128GB
    Storage #21TB HGST Travelstar 7K1000 (HTS721010A9E630)
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    A. As you might forgot, This forum is a community based forum - if you want Asus official response - you're free to contact Asus on official channels and complain.
    Just for your knowledge, the last time I sent my laptop to RMA, it came to a point where I sent a direct complaint to the regional Asus CEO and I was heard.
    I wish just like you, that the admins around here, which are asus rep as well, will offer the ROG community a solution, or at least comment that they passed the issue to asus R&D and that they'll return a comment afterwards.
    Unfortunately, that theme has been discussed since, AFAIK, the G55 ( may be even before ) serie- and no official solution was offered.
    hell, AFAIK, even a proper XHCI driver for win8/8.1/10 was NOT offered to fix the USB 2.0 speed transfer between USB 3.0 compatible devices and the ROG laptops.
    So yes, I believe that collective sue should be in order, but I guess that no one is willing to lift the glove as there are other pressing matter in the world ( Global warming might fit in that category ).

    B. A community SW based solution was already suggested TO ALL ROG DEVICES- i'm sure you're familiar with the thread "G751 - Problem with USB3.0 ports (left side) and external HD... anyone else?" and my post/guide in it "G751 Win 10 x64 Guide: HOW TO GET THE USB PORTS & HUBS TO RUN @USB 3.0 SUPERSPEED, WITH NO HANG-UPS DURING FILE TRANSFER!!!" which both offers partial solutions gathered from the best of the community knowledge.

    C. JustinT - you're free to be the stalking-awkward-irritating person as usual, I don't care anymore.

  3. #3
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
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    As far as I can understand it's better to abandon ASUS and go for the competitors then, since ASUS is not very focused on user experience and to solve the many software issues with their nice ROG series. A pity as IMHO build and hw quality is good but too much software annoyances (due to Intel poor software drivers, mainly) can really discourage users who pay 2000€ for such laptops.
    Thank you for reply.
    Last edited by hexaae; 04-17-2016 at 05:02 PM.

  4. #4
    ROG Guru: Yellow Belt Array ROG_HARDCORE PC Specs
    ROG_HARDCORE PC Specs
    Laptop (Model)GX501VI Zephyrus
    MotherboardROG RAMPAGE VI EXTREME
    ProcessorIntel® Core™ i9-7980XE
    Memory (part number)64GB DDR4-4700MHz Trident Z RGB
    Graphics Card #1ROG Poseidon GeForce® GTX 1080 Ti Platinum edition
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    Graphics Card #4ROG Poseidon GeForce® GTX 1080 Ti Platinum edition
    Monitor2X ASUS ROG Swift Curved PG348Q
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    Well said, My G752VY ROG Notebook is the Last from ASUS.
    About the USB, same problem here. I thought they fixed it, i dint notice it because ROG Gladius was connected on that port.
    ROG Notebooks are near to be China "Shang zai" Products Quality.
    " Why married a gold digger, just because she is beautiful?" Useless. same applied to ASUS ROG notebooks.

  5. #5
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    For sure, since we paid a lot of money (not cheap consumer laptops), I expected a much better support...
    Software-side (including for software also BIOS and OS drivers) these ROGs have too much annoying issues for their price class. I'd love my ROGs if everything was working as expected with audio drivers, USB, and sleep BIOS issues, but I can't unfortunately. ASUS should really invest much more resources here.

    About the issue:
    BTW, I'm currently testing this: I changed default USB Hub xHCI and forced Hub Generic USB SuperSpeed and didn't have disconnecting/reconnecting USB hard disk issues anymore in the last 3 hours... Will need some more days of testing to proclaim a victory though.

    Click image for larger version. 

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    Last edited by hexaae; 04-17-2016 at 11:06 PM.

  6. #6
    ROG Guru: Blue Belt Array Gps3dx PC Specs
    Gps3dx PC Specs
    Laptop (Model)Current: G751JT | Retired: G55VW, G51JX
    MotherboardInc M.2 slot
    Storage #1Samsungs EVO 850 128GB
    Storage #21TB HGST Travelstar 7K1000 (HTS721010A9E630)
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    Quote Originally Posted by hexaae View Post
    About the issue:
    BTW, I'm currently testing this: I changed default USB Hub xHCI and forced Hub Generic USB SuperSpeed and didn't have disconnecting/reconnecting USB hard disk issues anymore in the last 3 hours... Will need some more days of testing to proclaim a victory though.
    that device's default drivers is also replaced with intel's driver once you install the XHCI controller driver on the system.
    nothing new under the sun - that is exactly the change ( and more ) that I direct in my guide .... except may be that the driver you choose is provided from MS as well ...lol.

    Your XHCI controller host driver is provided by MS not intel - correct ?
    ( i.e have you made a driver change to that device ?)

    bottom line - Asus should have publish guide/installer/driver to solve the issue.

  7. #7
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    I didn't touch the default "Controller host Intel(R) USB 3.0 eXtensible - 1.0 (Microsoft)".
    I've forced that other root port driver as it was already in the default MS drivers list, and sounded good to replace chosen default:
    when you uncheck "Show only compatible hardware" you'll find it at the bottom in the list of drivers provided by MS (WHICH IS ALWAYS THE BEST CHOICE. As a general rule ignore Intel crapware if you can: MS for sure provides more convenient drivers certified to work fine with Windows 10 x64. Don't expect Intel to know Windows OS better then MS itself even for their own hw)
    Click image for larger version. 

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    ...and good news: still not had a single disconnect/reconnect issue since! The USB 3.0 HD is correctly recognized and used in SuperSpeed mode without issues, so it really looks like the perfect solution to get rid of this annoying bug.
    Let's keep fingers crossed, will test it for some days and report in case.
    Last edited by hexaae; 04-18-2016 at 12:44 AM.

  8. #8
    ROG Guru: Blue Belt Array Gps3dx PC Specs
    Gps3dx PC Specs
    Laptop (Model)Current: G751JT | Retired: G55VW, G51JX
    MotherboardInc M.2 slot
    Storage #1Samsungs EVO 850 128GB
    Storage #21TB HGST Travelstar 7K1000 (HTS721010A9E630)
    CPU CoolerMother Nature & Thermodynamics laws
    Mouse Logitech MX 518
    Headset/Speakers Logitech T6060
    OS Cleaned installed Windows 10 HOME x64
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    Quote Originally Posted by hexaae View Post
    As a general rule ignore Intel crapware if you can: MS for sure provides more convenient drivers certified to work fine with Windows 10 x64. Don't expect Intel to know Windows OS better then MS itself even for their own hw)
    AFAIK, intel is the developer of the drivers, MS just "rename" it as theirs, after is passes some MS internal QA.
    Quote Originally Posted by hexaae View Post
    ...and good news: still not had a single disconnect/reconnect issue since! The USB 3.0 HD is correctly recognized and used in SuperSpeed mode without issues, so it really looks like the perfect solution to get rid of this annoying bug.
    Let's keep fingers crossed, will test it for some days and report in case.
    Please continue to test any external USB 3.0 device you can get your hands on...
    I know that some devices do work fine on the left port, other not so stable ( sometimes disconnection, somethings not ).

  9. #9
    ROG Guru: Orange Belt Array
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    Keep up with the testing to understand if it is a viable solution.
    Thanks for the hard work both of you.

  10. #10
    ROG Guru: Orange Belt Array
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    Keep up with the testing to understand if it is a viable solution.
    Thanks for the hard work both of you.

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