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  1. #1
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    G751JY USB unknown device error on port 15

    Others have the same unknown device issue with G751JY and Windows 10 x64?
    USBTreeView http://www.uwe-sieber.de/usbtreeview_e.html

    Click image for larger version. 

Name:	USBtree_error port15.JPG 
Views:	11 
Size:	142.4 KB 
ID:	57014 Click image for larger version. 

Name:	USBtree_error port15 AIDA.JPG 
Views:	4 
Size:	98.6 KB 
ID:	57015 Click image for larger version. 

Name:	USBtree_error port15 HWINFO.JPG 
Views:	10 
Size:	131.9 KB 
ID:	57016

    but please notice there are no errors reported in Device Manager:

    Click image for larger version. 

Name:	no_err_Dev_Manager.JPG 
Views:	1 
Size:	75.6 KB 
ID:	57412
    Last edited by hexaae; 05-15-2016 at 08:39 AM.

  2. #2
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    So I'm the only one with a G751JY? LOL

  3. #3
    ROG Guru: White Belt Array
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    It's the same on my JL

    Edit: but as far as I know I had no problems with any of my usb ports or card reader, so what could that mean?
    Last edited by nemerdekel; 04-25-2016 at 04:04 PM.
    Laptop: G751JL
    Processor: i7-4750HQ
    Graphics Card: GTX 965M
    Memory: 8 GB Samsung (stock)
    Storage #1: Samsung 850 EVO 250gb
    Storage #2: 1 TB 7200 rpm (stock)
    OS: Windows 10 x64

  4. #4
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    I dont know what it is, I do know that I dont have that issue and have only seen it where a clean install of Windows was done.

  5. #5
    ROG Guru: White Belt Array
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    Quote Originally Posted by JustinThyme View Post
    I dont know what it is, I do know that I dont have that issue and have only seen it where a clean install of Windows was done.
    True, I did a clean install
    Laptop: G751JL
    Processor: i7-4750HQ
    Graphics Card: GTX 965M
    Memory: 8 GB Samsung (stock)
    Storage #1: Samsung 850 EVO 250gb
    Storage #2: 1 TB 7200 rpm (stock)
    OS: Windows 10 x64

  6. #6
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    Interesting... so it shows up only with clean installation letting Windows find the HW, and not on standard ASUS setup?

  7. #7
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013
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    As far as I know or can deduce. Everyone who has made mention of this it was after a clean install. I dont have the problem and I didnt do a clean install. Still running on the original 8.1 that was upgraded to Win10.
    What does it say in device manager if you right click>properties?
    Saw another member and it showed up as an Intel device.
    The only thing I can even recommend to try is going through all the drivers on the ASUS website and double checking you have them all installed.

  8. #8
    ROG Guru: Orange Belt Array
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    I reported this long ago.
    The same problem.
    My thread didn't get any solution-

  9. #9
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    Quote Originally Posted by diogogmaio View Post
    I reported this long ago.
    The same problem.
    My thread didn't get any solution-
    https://forums.lenovo.com/t5/Lenovo-.../1374237#M5172
    Look at the pics... The difference seems just the Intel eXtensible driver in the place of the xHCI compliant one...
    Maybe forcing the Intel eXtensible will fix the port error...

  10. #10
    ROG Guru: Orange Belt Array
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    Can you test? If it is the solution we can make a new sticky guide. Since Windows 10 we have this issue.
    I don't have my g751jy with me right now.

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