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04-21-2016 12:21 PM #1ROG Guru: Green Belt Array hexaae PC Specs
hexaae PC Specs Laptop (Model) ASUS Gaming Laptop GL703GS Motherboard Intel HM370 Cannon Lake-H Processor i7-8750H Memory (part number) 32GB DDR4 @2666MHz (dual-channel) Graphics Card #1 NVidia GTX 1070 8GB Monitor 1080p 144Hz 17" G-Sync AUO B173HAN03.2 Storage #1 1TB SSD Crucial MX300 Storage #2 NVMe Samsung PM916 Mouse ROG Strix Carry Wireless-BT mouse Mouse Pad MouseRug collection Headset/Speakers Realtek HD (ALC295) OS Windows 10 PRO x64 Accessory #1 XBox One Bluetooth gamepad Accessory #2 Hori Fighting Stick Mini Accessory #3 4K Blu-Ray UHD USB Archgon Star 
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G751JY USB unknown device error on port 15
Others have the same unknown device issue with G751JY and Windows 10 x64?
USBTreeView http://www.uwe-sieber.de/usbtreeview_e.html
but please notice there are no errors reported in Device Manager:
Last edited by hexaae; 05-15-2016 at 08:39 AM.
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04-25-2016 12:41 PM #2ROG Guru: Green Belt Array hexaae PC Specs
hexaae PC Specs Laptop (Model) ASUS Gaming Laptop GL703GS Motherboard Intel HM370 Cannon Lake-H Processor i7-8750H Memory (part number) 32GB DDR4 @2666MHz (dual-channel) Graphics Card #1 NVidia GTX 1070 8GB Monitor 1080p 144Hz 17" G-Sync AUO B173HAN03.2 Storage #1 1TB SSD Crucial MX300 Storage #2 NVMe Samsung PM916 Mouse ROG Strix Carry Wireless-BT mouse Mouse Pad MouseRug collection Headset/Speakers Realtek HD (ALC295) OS Windows 10 PRO x64 Accessory #1 XBox One Bluetooth gamepad Accessory #2 Hori Fighting Stick Mini Accessory #3 4K Blu-Ray UHD USB Archgon Star
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So I'm the only one with a G751JY? LOL
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04-25-2016 04:02 PM #3ROG Guru: White Belt Array
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It's the same on my JL
Edit: but as far as I know I had no problems with any of my usb ports or card reader, so what could that mean?Last edited by nemerdekel; 04-25-2016 at 04:04 PM.
Laptop: G751JL
Processor: i7-4750HQ
Graphics Card: GTX 965M
Memory: 8 GB Samsung (stock)
Storage #1: Samsung 850 EVO 250gb
Storage #2: 1 TB 7200 rpm (stock)
OS: Windows 10 x64
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04-25-2016 04:13 PM #4Banned Array JustinThyme PC Specs
JustinThyme PC Specs Laptop (Model) G752VY-DH72 Motherboard Rampage VI Extreme Processor I9 9940X Memory (part number) 64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17 Graphics Card #1 ASUS Strix 2080Ti O11G @ 2.1GHz Graphics Card #2 ASUS Strix 2080Ti O11G @ 2.1Ghz Graphics Card #3 ROG Nvlink Graphics Card #4 Have to feed animals Sound Card External Audioengine D1 24 bit 192kbps DAC Monitor ASUS PG348Q @ 100Hz Storage #1 Intel 905P 480GB U2 flavor Storage #2 Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1 CPU Cooler HeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS Case Phanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM Power Supply Corsair AX 1500i Keyboard ASUS Claymore Mouse ASUS Spatha, Logitech MX Master Headset Sennheiser HD 700 Mouse Pad ASUS ROG Sheath Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub OS Win10 Pro 1809 Network Router NetGear NightHawk X10 Accessory #1 NetGear Prosafe 10GBe Switch Accessory #2 Qnap TVS-682 NAS modded with I7 CPU
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I dont know what it is, I do know that I dont have that issue and have only seen it where a clean install of Windows was done.
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04-25-2016 04:17 PM #5ROG Guru: White Belt Array
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True, I did a clean install
Originally Posted by JustinThyme
Laptop: G751JL
Processor: i7-4750HQ
Graphics Card: GTX 965M
Memory: 8 GB Samsung (stock)
Storage #1: Samsung 850 EVO 250gb
Storage #2: 1 TB 7200 rpm (stock)
OS: Windows 10 x64
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04-25-2016 07:06 PM #6ROG Guru: Green Belt Array hexaae PC Specs
hexaae PC Specs Laptop (Model) ASUS Gaming Laptop GL703GS Motherboard Intel HM370 Cannon Lake-H Processor i7-8750H Memory (part number) 32GB DDR4 @2666MHz (dual-channel) Graphics Card #1 NVidia GTX 1070 8GB Monitor 1080p 144Hz 17" G-Sync AUO B173HAN03.2 Storage #1 1TB SSD Crucial MX300 Storage #2 NVMe Samsung PM916 Mouse ROG Strix Carry Wireless-BT mouse Mouse Pad MouseRug collection Headset/Speakers Realtek HD (ALC295) OS Windows 10 PRO x64 Accessory #1 XBox One Bluetooth gamepad Accessory #2 Hori Fighting Stick Mini Accessory #3 4K Blu-Ray UHD USB Archgon Star
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Interesting... so it shows up only with clean installation letting Windows find the HW, and not on standard ASUS setup?
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04-25-2016 09:51 PM #7Banned Array JustinThyme PC Specs
JustinThyme PC Specs Laptop (Model) G752VY-DH72 Motherboard Rampage VI Extreme Processor I9 9940X Memory (part number) 64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17 Graphics Card #1 ASUS Strix 2080Ti O11G @ 2.1GHz Graphics Card #2 ASUS Strix 2080Ti O11G @ 2.1Ghz Graphics Card #3 ROG Nvlink Graphics Card #4 Have to feed animals Sound Card External Audioengine D1 24 bit 192kbps DAC Monitor ASUS PG348Q @ 100Hz Storage #1 Intel 905P 480GB U2 flavor Storage #2 Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1 CPU Cooler HeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS Case Phanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM Power Supply Corsair AX 1500i Keyboard ASUS Claymore Mouse ASUS Spatha, Logitech MX Master Headset Sennheiser HD 700 Mouse Pad ASUS ROG Sheath Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub OS Win10 Pro 1809 Network Router NetGear NightHawk X10 Accessory #1 NetGear Prosafe 10GBe Switch Accessory #2 Qnap TVS-682 NAS modded with I7 CPU
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As far as I know or can deduce. Everyone who has made mention of this it was after a clean install. I dont have the problem and I didnt do a clean install. Still running on the original 8.1 that was upgraded to Win10.
What does it say in device manager if you right click>properties?
Saw another member and it showed up as an Intel device.
The only thing I can even recommend to try is going through all the drivers on the ASUS website and double checking you have them all installed.
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04-26-2016 02:20 PM #8ROG Guru: Orange Belt Array
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I reported this long ago.
The same problem.
My thread didn't get any solution-
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04-26-2016 10:06 PM #9ROG Guru: Green Belt Array hexaae PC Specs
hexaae PC Specs Laptop (Model) ASUS Gaming Laptop GL703GS Motherboard Intel HM370 Cannon Lake-H Processor i7-8750H Memory (part number) 32GB DDR4 @2666MHz (dual-channel) Graphics Card #1 NVidia GTX 1070 8GB Monitor 1080p 144Hz 17" G-Sync AUO B173HAN03.2 Storage #1 1TB SSD Crucial MX300 Storage #2 NVMe Samsung PM916 Mouse ROG Strix Carry Wireless-BT mouse Mouse Pad MouseRug collection Headset/Speakers Realtek HD (ALC295) OS Windows 10 PRO x64 Accessory #1 XBox One Bluetooth gamepad Accessory #2 Hori Fighting Stick Mini Accessory #3 4K Blu-Ray UHD USB Archgon Star
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https://forums.lenovo.com/t5/Lenovo-.../1374237#M5172 Originally Posted by diogogmaio
Look at the pics... The difference seems just the Intel eXtensible driver in the place of the xHCI compliant one...
Maybe forcing the Intel eXtensible will fix the port error...
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04-27-2016 09:17 AM #10ROG Guru: Orange Belt Array
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Can you test? If it is the solution we can make a new sticky guide. Since Windows 10 we have this issue.
I don't have my g751jy with me right now.
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