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hexaae · ‎04-21-2016

Others have the same unknown device issue with G751JY and Windows 10 x64?
USBTreeView http://www.uwe-sieber.de/usbtreeview_e.html

but please notice there are no errors reported in Device Manager:

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

hexaae · ‎04-25-2016

So I'm the only one with a G751JY? LOL

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

nemerdekel · ‎04-25-2016

It's the same on my JL

Edit: but as far as I know I had no problems with any of my usb ports or card reader, so what could that mean?

Laptop: G751JL
Processor: i7-4750HQ
Graphics Card: GTX 965M
Memory: 8 GB Samsung (stock)
Storage #1: Samsung 850 EVO 250gb
Storage #2: 1 TB 7200 rpm (stock)
OS: Windows 10 x64

JustinThyme · ‎04-25-2016

I dont know what it is, I do know that I dont have that issue and have only seen it where a clean install of Windows was done.

“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

nemerdekel · ‎04-25-2016

JustinThyme wrote:
I dont know what it is, I do know that I dont have that issue and have only seen it where a clean install of Windows was done.

True, I did a clean install

Laptop: G751JL
Processor: i7-4750HQ
Graphics Card: GTX 965M
Memory: 8 GB Samsung (stock)
Storage #1: Samsung 850 EVO 250gb
Storage #2: 1 TB 7200 rpm (stock)
OS: Windows 10 x64

hexaae · ‎04-25-2016

Interesting... so it shows up only with clean installation letting Windows find the HW, and not on standard ASUS setup?

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

JustinThyme · ‎04-25-2016

As far as I know or can deduce. Everyone who has made mention of this it was after a clean install. I dont have the problem and I didnt do a clean install. Still running on the original 8.1 that was upgraded to Win10.
What does it say in device manager if you right click>properties?
Saw another member and it showed up as an Intel device.
The only thing I can even recommend to try is going through all the drivers on the ASUS website and double checking you have them all installed.

“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein

diogogmaio · ‎04-26-2016

I reported this long ago.
The same problem.
My thread didn't get any solution-

hexaae · ‎04-26-2016

diogogmaio wrote:
I reported this long ago.
The same problem.
My thread didn't get any solution-

https://forums.lenovo.com/t5/Lenovo-E-H-K-M-Q-Y-and-ErazerX/K450-Unknown-Device-in-Device-Manager/m-...
Look at the pics... The difference seems just the Intel eXtensible driver in the place of the xHCI compliant one...
Maybe forcing the Intel eXtensible will fix the port error...

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ASUS ROG Strix GL703GS, GTX 1070 8GB, 32GB RAM, 1920x1080 144Hz G-Sync laptop screen, external monitor UWQHD 3440x1440 Mi Monitor, NVMe 4x, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse

diogogmaio · ‎04-27-2016

Can you test? If it is the solution we can make a new sticky guide. Since Windows 10 we have this issue.
I don't have my g751jy with me right now.

G751JY USB unknown device error on port 15