Yep, they're speaking utter nonsense and trying to palm you off. Looking at the back of the G751, the fan on the left is exclusively for the graphics card heatpipes and the one on the right is explusively for the CPU heatpipes. Saying that, my CPU fan never really gets that active, so your might actually be fine.
Asus ROG G751JT-T7115H
17.3" IPS, Intel i7-4720HQ, 16Gb RAM, NVidia GeForce GTX970m, 256Gb M.2 SSD + 1Tb SSHD