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  1. #1
    New ROGer Array
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    ROG Utility - Kills my Mouse - HELP!

    Board - ROG MAXIMUS VIII HERO ALPHA
    CPU- i7-6700K
    OS - Win 10

    Issue - Built my system and board appears to function normally. When I install "utilities" from the mobo driver disc, system reboots and functions normally for about 30-60 seconds as start up programs load and then I hear the windows 10 "alert" sound for a peripheral being disconnected. My mouse goes dead. Its not the mouse as I have checked it. I have reformated the system 2 or 3 times and every time I try to load the ROG utilities the same thing happens. Im not sure which utility is causing it, or if its a conflict of multiple ones.

    Has anyone else encountered this? or could offer a possible work around? someone on another board suggested it could be a bios issue and I should flash the bios. I have not do so yet.


    Inb4 "Just don't install utilities" I paid a a premium price for this board for the utilities it offers, and even if I can't install them I'd still like to know why they are causing this conflict. Any help would be much appreciated.

  2. #2
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
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    Download the latest drivers and utility versions from the ASUS support page.

  3. #3
    New ROGer Array
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    Quote Originally Posted by Raja@ASUS View Post
    Download the latest drivers and utility versions from the ASUS support page.
    Can you link me to the exactly location please? I can't seem to find the listing for utilities for my board
    Last edited by swiftsteel; 05-04-2016 at 03:20 PM.

  4. #4

  5. #5
    New ROGer Array rtfmoz PC Specs
    rtfmoz PC Specs
    MotherboardASUS Maximus VIII Hero
    ProcessorIntel i7 6700k
    Memory (part number)Corsair 32GB (2x16GB) CMK32GX4M2B3200C16
    Graphics Card #1MSI GeForce GTX1080 Founders Edition
    Sound CardASUS Supreme FX
    MonitorASUS Predator 32" 4K G-Sync IPS XB321HK
    Storage #1Samsung 960 Pro 1TB NVMe SSD
    Storage #2Western Digital Black 3TB WD3001FAEX
    CPU CoolerCorsair H90
    CaseNZXT H440 Razer Edition
    Power SupplySeasonic G-Series 80+ Gold 650W
    Keyboard Razer Blackwidow Chroma Tournament Edition
    Mouse Razer Deathadder Chroma
    Headset HyperX Cloud
    OS Windows 10 x64
    Accessory #1 Firmware 3101

    Join Date
    Jun 2016
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    Seriously ASUS you guys crack me up. First off you can't even tell us which of the utilities could be causing a problem so we can uninstall it.
    Then you want us to download the updates to the utilities and bring them across to the broken machine and install them all without using a mouse!

    My mouse did the same thing and went spastic to the edges of the screen... I am reinstalling windows, seriously guys I won't be recommending ASUS motherboard until you realise your customers are relevant. You can start by telling us which utility is killing us. Or providing clear instructions to those who are left stranded in the middle of a build.

    Pissed off computer builder ~ Strike ASUS off the list.
    Last edited by rtfmoz; 06-25-2016 at 10:22 AM.

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