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  1. #1
    ROG Enthusiast Array sigtrm's Avatar
    Join Date
    Feb 2012

    G752VY USB Charger Plus - Failed installation

    I cannot install USB Charger+, I get info about failed installer. I have tried intsalling one from asus website and also the one placed in eSupport, manually and with AsusInstallation Wizard.
    Anyone had simmilar problem?

    EDIT: forgot tomention model: G752VY

    Click image for larger version. 

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  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013

    Let me guess, clean install of windows?
    If so my guess would be a USB driver issue. Check that all of your USB ports are installed correctly in device manager and that the chipset drivers are done also.

  3. #3
    New ROGer Array
    Join Date
    Dec 2016

    Hi! I've encountered the same problem after clean install Windows 10 edition N (for Europe without Media Features) on my GL502VS.

    Here is the log file:
    Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.  Action _BA7716E6_728C_4985_BB46_3C124C65779C, location: C:\Program Files (x86)\ASUS\USBChargerPlus\Driver\InstallDrv64.exe, command: /Commit 
    === Logging stopped: 12/3/2016  17:31:23 ===
    I've found that InstallDrv64.exe cannot find class {EEC5AD98-8080-425F-922A-DABF3DE3F69A} on the registry. That is WPD (Windows Portable Devices).

    In my case the solution is to install Media Feature Pack for Windows N.

    But I didn't find how to install WPD without all those unwated MS media crapware

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