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g750jm Hard drive failure and reinstalling windows - windows activation fails[solved]

nimchip
Level 7

‎05-07-2016 08:01 PM - last edited on ‎03-06-2024 02:21 AM by Community Admin

So the harddrive in my g750jm (or g750j) failed and wouldn't boot, so I replaced it with a new one and reinstalled Windows 10. However, I cannot activate the copy for some reason.

My understanding is that the activation key is embedded in the BIOS, but it seems that it cannot find it. How can I solve this?

Also this laptop came with Windows 8, so should I had installed Win8 instead of Win10? Is that what's causing the issue?
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7 REPLIES 7

Clintlgm
Level 14

‎05-08-2016 11:17 AM

Are you sure you installed to correct version of windows 10? if so I would give MS a support call, you are correct that Windows 10 activation servers should have been able to recognize your hardware.
G752VY-DH72 Win 10 Pro
512 GB M.2 Samsung 960 Pro
1 TB Samsung 850 pro 2.5 format
980m GTX 4 GB
32GB DDR 4 Standard RAM

Z97 PRO WiFi I7 4790K
Windows 10 Pro
Z97 -A
Windows 10 Pro
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nimchip
Level 7
In response to Clintlgm

‎05-08-2016 03:50 PM

well i was under the impression that g750s came with win8 pro... so i installed win10 pro
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toronto699
Level 13

‎05-08-2016 04:05 PM

W10 Home edition
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nimchip
Level 7
In response to toronto699

‎05-08-2016 04:54 PM

ok ill try that and report back, thank you
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JustinThyme
Level 13

‎05-08-2016 05:44 PM

Yep, none of them came with Pro, still dont.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein
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nimchip
Level 7
In response to JustinThyme

‎05-09-2016 10:25 PM

Ok guys you were right, its now activated. Thank you so much for your help!
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JustinThyme
Level 13

‎05-10-2016 11:07 AM

In the future if you have any issues you can bypass the activation and install anyhow then use a M$ chat session that can be launched Start>all apps>contact support. They will help sort it out.



“Two things are infinite: the universe and human stupidity, I'm not sure about the former” ~ Albert Einstein
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