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  1. #1
    New ROGer Array
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    Unhappy Has Asus Quality gone downhill?

    I am posting this, not so much as a rant, but in hopes maybe someone knows whats going on. TL;DR, skip to the bottom. =)

    Does anyone else think ASUS Quality is dropping these past few generations?

    As a bit of backstory, I've used ASUS Boards since 1999, when I bought my last OEM System, a Sony Vaio which had an Asus OEM P2B-AE (AKA the P3B-1394 but CPU Locked). That system still runs to this day.

    I later built an Athlon XP System on an A7N8X-E Deluxe, that system also works to this day.

    It was replaced by an Athlon 64 System, powered by an M2N32-SLI Premium, again, still works to this day, and has been running my 'server' for over 4 years straight now, AFTER it was replaced as my desktop system.

    The next system was an M4N (I forget the full model no.), Phenom II based system, it was replaced with the SATA Chip in the nVidia chipset died randomly one day (This is probably more nVidia's fault then ASUS).



    The next one, however, is where my issues really began. It is a P8Z77-V LK board hosting an Ivy Bridge I5, and it's been RMA'd 3 times now. The system would hang on post, no matter what you did to it. It's been downgraded to my secondary system, and replaced by...

    --tl;dr system read from here down--

    My Maximus Viii, i7-6700k system. Which I built around November, and which worked fine until today, and has had no recent hardware changes. Today I woke it from sleep, and used it for about 10-15 minutes before it hung up. Reset the system, no post. Powered it off and on, still no post.

    Removed everything but the PSU, 1 Ram stick (I have 2, tried both, in all 4 slots), CPU, and CPU Cooler.

    All I get is "error 62" which is listed as: "Installation of PCH Runtime Services". Tried MemOK, Tried CLR Cmos, both the button and manually, even tried USB Bios Flashback, nothing worked. The BIOS was 1601, however I tried flashback to 1202, 1601 and 1701. For those curious, the code IS 62 and NOT b2.

    I spoke with Asus, and they eventually agreed to an advanced RMA (Thank you 2nd tech I spoke to!), but I am concerned, is this what ASUS Quality has become? RMAing my boards every 6-9 months until the warranty expires and then replacing them? I sure hope not, because I used to highly recommend them, even as others switched to other brands such as ASRock and Gigabyte.

    I hope this isn't my last ASUS build.

    If anyone has any ideas/suggestions, it'd be greatly appreciated, and thanks for reading.

    P.S. Mods, if this is in the wrong forum, my sincerest apologies, and feel free to move it.
    Last edited by MatthewH12; 05-09-2016 at 03:03 AM.

  2. #2
    ROG Guru: Grand Master Array
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    Perhaps it's a matter of luck. I own a few of their motherboards and graphics cards and none has died on me yet.

  3. #3
    untouched Array Praz's Avatar
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    Hello

    The PCH is Intel not ASUS. Seems the question of quality control is being misdirected.

  4. #4
    ROG Guru: Yellow Belt Array Code_Frenzy PC Specs
    Code_Frenzy PC Specs
    MotherboardMaximus VIII Hero Alpha
    Processori7-6700k
    Memory (part number)LPX 3000MHz DDR4 (CMK16GX4M2B3000C15)
    Graphics Card #1Zotac GTX 980ti AMP!
    Storage #1(OS) Samsung SM951 256GB NVMe
    Storage #2(Data) SanDisk Ultra II 960GB SSD
    CPU CoolerXSPC Raystorm Pro with custom loop
    CasePhanteks Enthoo Luxe
    Power SupplyCorsair 1200W (Hx1200i)
    OS Windows 10 Pro
    Accessory #1 XSPC Daul bay pump/res, EX420 + RX240 rads
    Accessory #2 ROG Front Base

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    Well I completely agree. Having spent the past few months reading posts here in the forum and my own experience with the ROG Front Base I am led to believe that ASUS is not the brand it used to be. It's a shame because I always used to recommend ASUS to all of my family and friends.

  5. #5
    ROG Guru: Yellow Belt Array Kenrou's Avatar
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    Only Asus motherboard i ever killed was a CVF (non-z) and it was already bugged when i got it second hand, every now and then showed cpu error and wouldn't boot. All the rest worked fine till i upgraded, maybe you just got bad luck as Chino said ?
    CPU: i7-6700k @4.7ghz
    Cooler: Noctua NH-D15
    GPU: Strix 980ti OC

    RAM: 2x 8GB Ripjaws V 3200mhz C14
    Motherboard: Maximus VIII Hero

    SSD: 2x Samsung 850 EVO 250gb
    HDD: 1x WD Black 4TB
    PSU: EVGA SuperNOVA G2 750W Gold
    CASE: Fractal Define R5 Black

    OS: Windows 8.1 Pro 64bit

  6. #6
    ROG Guru: Orange Belt Array ondersma80 PC Specs
    ondersma80 PC Specs
    MotherboardMaximus VIII Hero Alpha
    Processori7-6700K
    Memory (part number)F4-3000C15D-16GTZ
    Graphics Card #1EVGA GTX 1070 SC
    Sound CardXonar DSX
    MonitorPG278Q
    Storage #1Samsung 960 Pro
    Storage #2Assorted SSD & HDD
    CPU CoolerNH-D14
    Power SupplySilencer MK III 850W
    Keyboard G105
    Mouse G700S
    Headset/Speakers Bose Companion 5
    OS Windows 10 - I moved on from the technology of the previous decade.

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    I think Praz is pointing the right way. I think Intel has been so fixated on minor improvements and power savings (with little regard for quality control) that things have gotten really difficult for mfg to manage. I have used boards from 3 of the major mfg and each has their own quirks. ASUS seems to have the least - or at least most manageable - issues. Always need to remember building your own system isn't plug and play. You need to know what you are doing, aim within reason, manage expectations, and have a little luck. If you want plug and play stupid easy (with way less functionality) there are iPads and ZenPads.

  7. #7
    ROG Guru: Yellow Belt Array Code_Frenzy PC Specs
    Code_Frenzy PC Specs
    MotherboardMaximus VIII Hero Alpha
    Processori7-6700k
    Memory (part number)LPX 3000MHz DDR4 (CMK16GX4M2B3000C15)
    Graphics Card #1Zotac GTX 980ti AMP!
    Storage #1(OS) Samsung SM951 256GB NVMe
    Storage #2(Data) SanDisk Ultra II 960GB SSD
    CPU CoolerXSPC Raystorm Pro with custom loop
    CasePhanteks Enthoo Luxe
    Power SupplyCorsair 1200W (Hx1200i)
    OS Windows 10 Pro
    Accessory #1 XSPC Daul bay pump/res, EX420 + RX240 rads
    Accessory #2 ROG Front Base

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    Quote Originally Posted by ondersma80 View Post
    I think Praz is pointing the right way. I think Intel has been so fixated on minor improvements and power savings (with little regard for quality control) that things have gotten really difficult for mfg to manage. I have used boards from 3 of the major mfg and each has their own quirks. ASUS seems to have the least - or at least most manageable - issues. Always need to remember building your own system isn't plug and play. You need to know what you are doing, aim within reason, manage expectations, and have a little luck. If you want plug and play stupid easy (with way less functionality) there are iPads and ZenPads.
    Fully agree, but when you purchase an ASUS mobo and an ASUS accessory such as the ROG Front Base, or an ASUS gfx card, then you would expect them to work perfectly together. Or is that somehow expecting too much??

  8. #8
    ROG Guru: Yellow Belt Array Kenrou's Avatar
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    Quote Originally Posted by Code_Frenzy View Post
    you would expect them to work perfectly together. Or is that somehow expecting too much??
    Every hardware piece has a small chance of not functioning well or be DOA, it's sad but "normal"
    CPU: i7-6700k @4.7ghz
    Cooler: Noctua NH-D15
    GPU: Strix 980ti OC

    RAM: 2x 8GB Ripjaws V 3200mhz C14
    Motherboard: Maximus VIII Hero

    SSD: 2x Samsung 850 EVO 250gb
    HDD: 1x WD Black 4TB
    PSU: EVGA SuperNOVA G2 750W Gold
    CASE: Fractal Define R5 Black

    OS: Windows 8.1 Pro 64bit

  9. #9
    ROG Enthusiast Array rickytuk PC Specs
    rickytuk PC Specs
    Laptop (Model)MSI GS70 Stealth
    MotherboardHero VIII
    Processor6700K
    Memory (part number)CMD32GX4M2A2800C16
    Graphics Card #1Asus GTX 970 Strix
    Sound CardAsus Essence One
    MonitorDell U2711
    Storage #1Samsung 950 pro Nvme
    Storage #2Lots of hard drives
    CPU CoolerCorsair H100i
    CasePhantex Evolv ATX
    Power SupplyCorsair AX 760
    Keyboard Logitech G19
    Mouse generic
    OS Windows 10 Pro
    Network RouterVirgin media one. Awsome

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    I've had an old Nvidia based Asus board for years, I've built it into about 10 different cases and it always posts first time every time. Since it's all moved to Intel I have had 2 asus board die so I think it's more an intel thing than Asus. I'd love to see Nvidia get back into the chipset game. No Offence to AMD but their tech is just not competitive at the moment.

  10. #10
    ROG Enthusiast Array iCeD00D's Avatar
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    So here's my .0002 on Asus . I've been a AMD fanboy for YEARS now building my own PCs and using mostly Asus products. My last build before this one was a AMD Sabertooth FX-8350 which has lasted me for quite some time. Then last year I bought this G751JY ROG laptop and have been very pleased with the product, with some minor bugs but I blame WinBlows for that. Then in January I decided to go down the dark path and build an Intel box with the new Skylake processor. Doing research I found several credible sites saying that the Maximus Hero Alpha was the best bet for the money, so I decided to get one. When the board came in I noticed that the CPU pins where bent - WTF ?? So RMA away it went back to NewEgg. A week later I received a new board after having to 'purchase' it from NewEgg (long story). After using it for about a month, I noticed that the performance was slowly degrading. While doing some troubleshooting I decided to take out the graphics cards to see if that was the cause (Winblows was constantly crashing - almost like it was a driver error). When I started to take out the bottom card, yup the plastic PCIe piece came off the motherboard - 2nd WTF! I called NewEgg and asked for a refund - yeah out of the 30day window so they suggested I call Asus. When I called the tech support the person was more then happy to let me know I could RMA it, but because of the 'damage' to the board, it's highly possible that I would have to 'pay' for them to replace the board if THEIR tech's felt it was my fault. Never in all my years of building PC have I ever had a tech support person tell me that. So now, I Have a Max Formula VIII that Nate was kind enough to help me setup. I'll be testing it out this weekend for sure, but after the last ordeal, not sure anymore on the quality of Asus products.
    Asus ROG G751JY

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