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  1. #1
    ROG Member Array Osyris13's Avatar
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    Exclamation Asus RoG 751JM Not charging

    Hi everyone. recently my battery laptop stop charging now show me 0%. so i read about this problems in internet and forums.
    say possible solution for everyone is remove the battery, plug again unistall drivers of laptop, reeboot, shut down, connect battery and put on again.
    i do this step 4 times, disabling unistalling. If people know this model u cant remove the battery normally so i need open laptop to remove this hard work but i did.
    the problem keep no charging. and i dont know if i need remplace battery but i read and see asus dont shell this batteries for this models? idk i make a test from CMD
    and give me this results please someone support me... now if i are playing with plug my pc reset when the i use the app overlock come with asus mannager. so.?

    here is the results of the test battery.

    Power Efficiency Diagnostics Report
    Computer Name
    Scan Time 2016-05-13T05:33:17Z
    Scan Duration 60 seconds
    System Manufacturer ASUSTeK COMPUTER INC.
    System Product Name G751JM
    BIOS Date 09/15/2014
    BIOS Version G751JM.206
    OS Build 9600
    Platform Role PlatformRoleMobile
    Plugged In true
    Process Count 83
    Thread Count 959
    Report GUID {1dxxxxa-ec9c-4ee3-bad9-cdee34085491}
    Analysis Results
    Errors
    Power Policy:Power Plan Personality is High Performance (On Battery)
    The current power plan personality is High Performance when the system is on battery power.
    Power Policy:USB Selective Suspend is disabled (On Battery)
    The current power policy has globally disabled USB selective suspend.
    Power Policy:802.11 Radio Power Policy is Maximum Performance (On Battery)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:PCI Express ASPM is disabled (On Battery)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
    Power Policy:Power Plan Personality is High Performance (Plugged In)
    The current power plan personality is High Performance when the system is plugged in.
    Power Policy:Dim timeout is disabled (Plugged In)
    The display is not configured to automatically dim after a period of inactivity.
    Power Policy:Sleep timeout is disabled (Plugged In)
    The computer is not configured to automatically sleep after a period of inactivity.
    Power Policy:Minimum processor performance state is 100% (Plugged In)
    The processor is not configured to automatically reduce power consumption based on activity.
    Power Policy:USB Selective Suspend is disabled (Plugged In)
    The current power policy has globally disabled USB selective suspend.
    Power Policy:PCI Express ASPM is disabled (Plugged In)
    The current power policy for PCI Express Active State Power Management (ASPM) is configured to Off.
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Requesting Driver Instance ROOT\MEDIA\0000
    Requesting Driver Device Razer Surround Audio Controller
    System Availability Requests:System Required Request
    The device or driver has made a request to prevent the system from automatically entering sleep.
    Requesting Driver Instance HDAUDIO\FUNC_01&VEN_10EC&DEV_0668&SUBSYS_1043171D& REV_1000\4&22257450&0&0001
    Requesting Driver Device Realtek High Definition Audio
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Composite Device
    Host Controller ID PCI\VEN_8086&DEV_8C31
    Host Controller Location PCI bus 0, device 20, function 0
    Device ID USB\VID_0B05&PID_17FD
    Port Path 10
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_8C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8087&PID_8008
    Port Path 1
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_8C2D
    Host Controller Location PCI bus 0, device 26, function 0
    Device ID USB\VID_8086&PID_8C2D
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name USB Root Hub
    Host Controller ID PCI\VEN_8086&DEV_8C26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8086&PID_8C26
    Port Path
    USB Suspend:USB Device not Entering Selective Suspend
    This device did not enter the USB Selective Suspend state. Processor power management may be prevented when this USB device is not in the Selective Suspend state. Note that this issue will not prevent the system from sleeping.
    Device Name Generic USB Hub
    Host Controller ID PCI\VEN_8086&DEV_8C26
    Host Controller Location PCI bus 0, device 29, function 0
    Device ID USB\VID_8087&PID_8000
    Port Path 1
    CPU Utilization:Processor utilization is high
    The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
    Average Utilization (%) 16.62
    Platform Power Management Capabilities:PCI Express Active-State Power Management (ASPM) Disabled
    PCI Express Active-State Power Management (ASPM) has been disabled due to a known incompatibility with the hardware in this computer.
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name Bluetooth Module
    Device ID USB\VID_13D3&PID_3404\54271EFB6AA0
    Device Status 0x1802400
    Device Problem Code 0x16
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name USB Video Device
    Device ID USB\VID_04F2&PID_B414&MI_00\6&A451EFB&0&0000
    Device Status 0x1802400
    Device Problem Code 0x16
    Device Drivers:
    Devices with missing or misconfigured drivers can increase power consumption.
    Device Name BitDefender AVC HV
    Device ID ROOT\SYSTEM\0005
    Device Status 0x1802401
    Device Problem Code 0x1f
    Warnings
    Platform Timer Resolution:Platform Timer Resolution
    The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
    Current Timer Resolution (100ns units) 10006
    Maximum Timer Period (100ns units) 156250
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3492
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 5276
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Synapse\RzSynapse.exe
    Platform Timer Resolution:Outstanding Timer Request
    A program or service has requested a timer resolution smaller than the platform maximum timer resolution.
    Requested Period 10000
    Requesting Process ID 3236
    Requesting Process Path \Device\HarddiskVolume4\ProgramData\Razer\Synapse\ Devices\Razer Surround\Driver\RzSurroundVADStreamingService.exe
    Power Policy:Display timeout is long (Plugged In)
    The display is configured to turn off after longer than 10 minutes.
    Timeout (seconds) 900
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name firefox.exe
    PID 3492
    Average Utilization (%) 7.63
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll 4.97
    \SystemRoot\system32\ntoskrnl.exe 0.54
    \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\mozglue.dll 0.33
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name audiodg.exe
    PID 3636
    Average Utilization (%) 3.39
    Module Average Module Utilization (%)
    \Device\HarddiskVolume4\Windows\System32\MaxxAudio APO4064.dll 2.74
    \Device\HarddiskVolume4\Windows\System32\AudioEng. dll 0.25
    \Device\HarddiskVolume4\Windows\System32\RltkAPO64 .dll 0.22
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name vsserv.exe
    PID 368
    Average Utilization (%) 1.03
    Module Average Module Utilization (%)
    0.41
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.33
    \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\otengines_02251_002\asregex.dll 0.07
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name dwm.exe
    PID 388
    Average Utilization (%) 0.52
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.14
    \Device\HarddiskVolume4\Windows\System32\dwmcore.d ll 0.10
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll 0.05
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name System
    PID 4
    Average Utilization (%) 0.42
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.18
    \SystemRoot\system32\DRIVERS\bcmwl63a.sys 0.07
    \SystemRoot\system32\DRIVERS\igdkmd64.sys 0.06
    CPU Utilization:Individual process with significant processor utilization.
    This process is responsible for a significant portion of the total processor utilization recorded during the trace.
    Process Name RzSynapse.exe
    PID 5276
    Average Utilization (%) 0.21
    Module Average Module Utilization (%)
    \SystemRoot\system32\ntoskrnl.exe 0.15
    \Device\HarddiskVolume4\Program Files\Bitdefender\Bitdefender 2015\active virus control\Avc3_00358_008\avcuf32.dll 0.01
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll 0.00
    Battery:Last Full Charge (%)
    The battery stored less than 50% of the Designed Capacity the last time the battery was fully charged.
    Battery ID ASUSTeK
    Design Capacity 90000
    Last Full Charge 40800
    Last Full Charge (%) 45
    Information
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3492
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\firefox.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll
    \Device\HarddiskVolume4\Program Files (x86)\Mozilla Firefox\xul.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 5276
    Requesting Process Path \Device\HarddiskVolume4\Program Files (x86)\Razer\Synapse\RzSynapse.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll
    \Device\HarddiskVolume4\Windows\Microsoft.NET\Fram ework\v4.0.30319\WPF\wpfgfx_v0400.dll
    \Device\HarddiskVolume4\Windows\SysWOW64\kernel32. dll
    \Device\HarddiskVolume4\Windows\SysWOW64\ntdll.dll
    Platform Timer Resolution:Timer Request Stack
    The stack of modules responsible for the lowest platform timer setting in this process.
    Requested Period 10000
    Requesting Process ID 3236
    Requesting Process Path \Device\HarddiskVolume4\ProgramData\Razer\Synapse\ Devices\Razer Surround\Driver\RzSurroundVADStreamingService.exe
    Calling Module Stack \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    \Device\HarddiskVolume4\Windows\System32\kernel32. dll
    \Device\HarddiskVolume4\ProgramData\Razer\Synapse\ Devices\Razer Surround\Driver\RzSurroundVADStreamingService.exe
    \Device\HarddiskVolume4\Windows\System32\kernel32. dll
    \Device\HarddiskVolume4\Windows\System32\ntdll.dll
    Power Policy:Active Power Plan
    The current power plan in use
    Plan Name OEM High Performance
    Plan GUID {8c5e7fda-e8bf-4a96-9a85-a6e23a8c635c}
    Power Policy:Power Plan Personality (On Battery)
    The personality of the current power plan when the system is on battery power.
    Personality High Performance
    Power Policy:Video Quality (On Battery)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    Power Policy:Power Plan Personality (Plugged In)
    The personality of the current power plan when the system is plugged in.
    Personality High Performance
    Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
    The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
    Power Policy:Video quality (Plugged In)
    Enables Windows Media Player to optimize for quality or power savings when playing video.
    Quality Mode Optimize for Video Quality
    Battery:Battery Information
    Battery ID ASUSTeK
    Manufacturer ASUSTeK
    Serial Number
    Chemistry LIon
    Long Term 1
    Sealed 0
    Design Capacity 90000
    Last Full Charge 40800
    Platform Power Management Capabilities:Supported Sleep States
    Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
    S1 Sleep Supported false
    S2 Sleep Supported false
    S3 Sleep Supported true
    S4 Sleep Supported true
    Platform Power Management Capabilities:Connected Standby Support
    Connected standby allows the computer to enter a low-power mode in which it is always on and connected. If supported, connected standby is used instead of system sleep states.
    Connected Standby Supported false
    Platform Power Management Capabilities:Adaptive Display Brightness is supported.
    This computer enables Windows to automatically control the brightness of the integrated display.
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 0
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 28
    Lowest Throttle Percentage 28
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 1
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 28
    Lowest Throttle Percentage 28
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 2
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 28
    Lowest Throttle Percentage 28
    Performance Controls Type ACPI Performance (P) / Throttle (T) States
    Platform Power Management Capabilities:Processor Power Management Capabilities
    Effective processor power management enables the computer to automatically balance performance and energy consumption.
    Group 0
    Index 3
    Idle State Count 2
    Idle State Type ACPI Idle (C) States
    Nominal Frequency (MHz) 2801
    Maximum Performance Percentage 100
    Lowest Performance Percentage 28
    Lowest Throttle Percentage 28
    Performance Controls Type ACPI Performance (P) / Throttle (T) States

  2. #2
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    Kindly have the unit checked by the nearest Service center, they will diagnose the issue and provide solution.
    http://support.asus.com/ServiceCenter.aspx?SLanguage=en

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