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  1. #1
    ROG Member Array Sol_Vector PC Specs
    Sol_Vector PC Specs
    Laptop (Model)ASUS C90S
    MotherboardASUS Rampage IV Black Edition
    ProcessorIntel i7 4820k @ 5.0ghz
    Memory (part number)Corsair CMD16GX3M4A1866C9
    Graphics Card #1ASUS MATRIX-GTX980TI-P-6GD5-GAMING
    MonitorSun Microsystems CRT 2560x2048 @85hz
    Storage #1Seagate 2tb SSHD
    CPU CoolerCorsair H110
    CaseCorsair Vengeance C70
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    Angry Matrix 980ti RMA experience. It never ends...

    So after having to wait two weeks for the card to ship out, it finally arrived and obliterated anything I threw at it. This lasted about three weeks, and then I started having artifacts (white horizontal lines) even in bios. After a week of dealing with support they determine that it is indeed having an issue and needs to be RMA-ed.
    So I ship it out and they receive/accept it the next day. It gets marked into "Repair" status an sits there for two week at which point I contact support for an update. They have no update to give me, so I wait another week of no update and get an email stating I will be receiving a replacement. Upon contacting support, as suggested by the email, they tell me I am supposed to reply to the automated email that explicitly states DO NOT REPLY... So today I receive an email stating that they're unable to give me a replacement, but I can have a Strix card instead! Accepting this would basically mean I paid $180 (including the extra tax and RMA shipping) extra for a Strix with the added benefit of having no graphics card for over a month.

    The whole reason I bought the Matrix was to go in tandem with my Rampage IV Black, to take advantage of the VGA hotwire and possibly LN2 down the road if I decide not to resell this build, so the Strix doesn't even meet the basic requirements in place when I bought the card. Is this really the norm from ASUS nowadays?

    EDIT: Before anyone can say I broke it with the VGA Hotwire/OC/LN2 etc... I was far to busy prepping for and running an event for Intel LANFest durring this time to do anything besides preset "Gaming Mode" within GPUTweak before the problems arose.
    Last edited by Sol_Vector; 05-14-2016 at 07:01 AM.

  2. #2
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
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    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
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    Hi Sol_Vector

    I'm not sure if you got the matrix platinum 980 Ti but if you did and they don't have a replacement I would ask for a 20th anniversary gold 980 Ti.

  3. #3
    ROG Member Array Sol_Vector PC Specs
    Sol_Vector PC Specs
    Laptop (Model)ASUS C90S
    MotherboardASUS Rampage IV Black Edition
    ProcessorIntel i7 4820k @ 5.0ghz
    Memory (part number)Corsair CMD16GX3M4A1866C9
    Graphics Card #1ASUS MATRIX-GTX980TI-P-6GD5-GAMING
    MonitorSun Microsystems CRT 2560x2048 @85hz
    Storage #1Seagate 2tb SSHD
    CPU CoolerCorsair H110
    CaseCorsair Vengeance C70
    Power SupplyCorsair RM850
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    Sorry, stupid me... Yes the 980ti Matrix Platinum. For some reason I forgot there's others. Somehow I doubt they'd give a 20th anniversary as a replacement, but I can always ask next time sunshine responds. I have to be in Indiana for another event, thankfully not working this one, to represent Gamers Outreach Foundation. I'd love to have a functioning system for it.

  4. #4
    Moderator Array Nate152 PC Specs
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    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
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    Yeah the next time you talk to sunshine ask about a 20th anniversary gold edition 980 Ti.

  5. #5
    ROG Member Array Sol_Vector PC Specs
    Sol_Vector PC Specs
    Laptop (Model)ASUS C90S
    MotherboardASUS Rampage IV Black Edition
    ProcessorIntel i7 4820k @ 5.0ghz
    Memory (part number)Corsair CMD16GX3M4A1866C9
    Graphics Card #1ASUS MATRIX-GTX980TI-P-6GD5-GAMING
    MonitorSun Microsystems CRT 2560x2048 @85hz
    Storage #1Seagate 2tb SSHD
    CPU CoolerCorsair H110
    CaseCorsair Vengeance C70
    Power SupplyCorsair RM850
    Keyboard Razer Blackwidow Chroma
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    Well, I got a response to my email rejecting the offer to replace the Matrix with a Strix today which apologised and said that they were unaware that the Strix was a cheaper card and would attempt to replace with the same or better. I also received another email stating that they will be expediting my replacement by offering a Strix, which arrived just after the first...

  6. #6
    Moderator Array Nate152 PC Specs
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    Graphics Card #2Titan Xp
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    Yeah the 20th anniversary gold is the only better gpu, I wouldn't take anything less than a matrix platinum 980 Ti.

  7. #7
    ROG Enthusiast Array atra.stella PC Specs
    atra.stella PC Specs
    Laptop (Model)G75VX
    MotherboardAsus Rampage V Extreme U3.1
    ProcessorIntel i7 5930k
    Memory (part number)Corsair Vengeance LPX CMK32GX4M4B3000C15R
    Graphics Card #1GOLD20TH-GTX980TI-P-GAMING
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    MonitorASUS Swift PG279Q
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    Quote Originally Posted by Sol_Vector View Post
    Well, I got a response to my email rejecting the offer to replace the Matrix with a Strix today which apologised and said that they were unaware that the Strix was a cheaper card and would attempt to replace with the same or better. I also received another email stating that they will be expediting my replacement by offering a Strix, which arrived just after the first...
    the strix is cheaper and the 20th anniversary is more expensive. i would suggest ask them the 20th anniversary edition but do not mention price, based on my experience strix is ok if your into light OC, but in medium OC and heavy not gonna get any more juice in it, also if you go with strix, you will have the dreaded GPU sagging issue not unless you have a bracket or gpu supporter.
    CPU - intel 5930k
    MoBo - rampage extreme v x99 u3 1901 bios
    RAM - corsair lpx vengeance 3000mhz cl15
    GPUs - asus 20th anniversary gold gtx 980ti SLI
    SSDs - samsung 950 pro and 850 pro
    PSU - corsair axi1200
    Cooling - corsair hgtx100i, 3k RPM Noctua fans
    Case - coolermaster case master pro 5
    Monitor - rog pg279q
    Audio - bose companion 20s
    Audio - JBL synchros s700
    KB - ducky yoth
    Mice - razer diamonback 2015 chroma
    Keypad - orbweaver chroma

  8. #8
    ROG Member Array Sol_Vector PC Specs
    Sol_Vector PC Specs
    Laptop (Model)ASUS C90S
    MotherboardASUS Rampage IV Black Edition
    ProcessorIntel i7 4820k @ 5.0ghz
    Memory (part number)Corsair CMD16GX3M4A1866C9
    Graphics Card #1ASUS MATRIX-GTX980TI-P-6GD5-GAMING
    MonitorSun Microsystems CRT 2560x2048 @85hz
    Storage #1Seagate 2tb SSHD
    CPU CoolerCorsair H110
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    That's another valid point. A friend of mine has the Strix cooler, which is awesome but huge. The Matrix is actually smaller than my old GTX680 though, as I had the ASUS triple slot variant.

    In all honesty, the Matrix was not only the ideal card for feature set, but aside from the copper front piece was the perfect fit for shape/color also, as everything in my case is black or silver. I obviously couldn't really complain about an "upgrade" but I'd really just like what I paid for, and for it to last more than a few weeks... Amazon, Newegg, NCIX and a few others all have Matrix 980ti cards in stock, so it isn't like they've vanished off the face of the earth or anything. I was contemplating the PG348Q, but with all the stories I've seen of issues I'm afraid I'd have to start this over again.
    Last edited by Sol_Vector; 05-22-2016 at 11:16 PM.

  9. #9
    ROG Member Array Sol_Vector PC Specs
    Sol_Vector PC Specs
    Laptop (Model)ASUS C90S
    MotherboardASUS Rampage IV Black Edition
    ProcessorIntel i7 4820k @ 5.0ghz
    Memory (part number)Corsair CMD16GX3M4A1866C9
    Graphics Card #1ASUS MATRIX-GTX980TI-P-6GD5-GAMING
    MonitorSun Microsystems CRT 2560x2048 @85hz
    Storage #1Seagate 2tb SSHD
    CPU CoolerCorsair H110
    CaseCorsair Vengeance C70
    Power SupplyCorsair RM850
    Keyboard Razer Blackwidow Chroma
    Mouse Razer Lachesis
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    Update: Over 40 Days in now, and once again no response for a week...

    Initial issue was the same as Eikonic's recent post, white artifacts in bios/limited resolution, and he had a new card seven days later. Meanwhile they already had my card 6 days before he even contacted them, and I still have have a nonfunctional system. RMA# USPC640826 if anyone would like to see the status for reference.

  10. #10
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
    MotherboardROG Maximus IX Code
    Processori7-7700k 5.2GHz Delidded
    Memory (part number)16GB G.Skill Trident Z 4025MHz 17-17-17-39-2T
    Graphics Card #1Titan Xp - EKFC waterblock
    Graphics Card #2Titan Xp
    Sound CardROG SupremeFX 2015
    MonitorHP ZR30w
    Storage #1Toshiba OCZ VX500 256GB
    CPU CoolerSwiftech Apogee GTZ
    CaseThermaltake Armor+ VH6000
    Power SupplyEVGA Supernova 1600w Titanium
    Keyboard Cyberpower Skorpion K2
    Mouse Razer Basilisk
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    Thank you

    Since this seems to be dragging a bit I will suggest you send Bahz a PM and explain the situation, he may be able to help speed things along.

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