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  1. #201
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    So aye... still happening and no sign of a BIOS update since the September offering.

  2. #202
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    Angry Frustrated as well...

    Add another user name to the list.

    I have been going crazy the last 3 days. My system was stable using 1502 for the last year I would say.

    However, I noticed Windows 10 was getting sloppy with a recent update so I wiped the system and started fresh. Why not add a 3301 BIOS at the same time.

    Well, the install went well, but then all of the sudden these random restarts started happening. I was for sure the CPU had burned out.

    But, no, it does not appear so. I also pray not as it is a 5960X.

    Immediately to the store, new 1200 W PSU. Still happening.

    In the midst of all of this there are additional issues with USB support and LAN.

    Not to mention, to my shock, I now have a 1 dead 780 TI SC that was used for SLI in the PCIE X16/X8_3 lane. Seems to power up, but no recognition in BIOS or Windows. The 780 TI SC that is in the PCI-E X16_1 lane still works.

    I am at a loss as to what really occurred here. All hardware worked perfectly fine before the OS reinstall and BIOS update and then all of these issues.

    I have logged a RMA with ASUS, but then I found this thread. I am not sure if the R5E is toast or not or is this all just BIOS related.

    I reverted back to the 1502 BIOS and the system seems stable once again. No issues with USB and the LAN seems to work without issue again.

    Granted I don't have my 2nd graphics card (separate RMA now back to EVGA), but it seems relatively OK.

    I have a separate 960 GTX for another system and I have installed in the _3 lane of the R5E. Now, the boot up sequence is slow and requires a few resets (Q-CODE 70-79), but eventually the board boots and Windows 10 can see both the 780 TI and 960 cards. It was a risk, but I wanted to know if the lane even worked, and it does, and it appears that all of the USB and LAN still work as well.

    What is interesting in a separate test putting the working 780 TI in the _3 lane (and only Graphics in the system). Doing this results in the slow system boot again but also seems to create an issue with the LAN not being functional in Windows (device could not be started). Disabling and Enabling in windows turns it on but it still does not actually work (unable to get IP from DHCP and gateway errors).

    So, back to lane _1 and a reboot or 2, and everything seems to work again.

    Should I send out the RMA on the board just in case something has gone bad on the PCI-E/PCH bus? It just is so random. I would think if something was wrong/bad it would just not work at all.

  3. #203
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    Angry

    Has anyone contacted support or even had a reply from them ?

  4. #204
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    I thought I'm losing my mind, and then I found this thread. I've been dealing with this issue since I bought the motherboard. This board reboots occasionally without warning. It will just shut down ultra fast in like 1 second, then it will wait a second or two and then it will turn itself on again. It does that few times a week and I'm afraid to even try to overclock. I don't know what to do at this point.

    I'll tell you guys what I did so far:
    1. Reinstalled system countless amount of times.
    2. This happened to me with BIOS 3301 (which I always had since I bought it) and the new 34XX BIOS. Same case scenarios. Even though I left it working for the past 18 hours or so non stop without restart after I freshly installed Windows it still restarted after 18 hours. I believe it restarted twice in a row in about 5 minutes interval.
    3. Installed Windows on RAID 0 as well as Single 850 Samsung Evo 850 SSD. Same results and restarts.
    4. I have been checking and googling results from Event Viewer. I tried to fix them all with no luck. Even after fresh Windows installation, a lot of issues appear regardless of what I do.
    5. PSU is not faulty. I'd know if it is.
    6. I installed newest driver's and all. I originally thought it's the dipawaymode.exe from Ai Suite III but it's not it.

    At this point I don't even want to turn this PC on. I don't want to damage anything by constantly restarting my PC randomly.*
    Last edited by TheNaitsyrk; 11-28-2016 at 09:54 PM.

  5. #205
    ROG Member Array bgen5pax PC Specs
    bgen5pax PC Specs
    MotherboardAsus Rampage V Extreme
    Processori7 5960X
    Memory (part number)32GB (4x8) Crucial Ballistix DDR4-2400
    Graphics Card #1Asus Matrix GTX980-P-4GD5
    MonitorAsus PB278Q
    Storage #1Asus RAIDR Express PCIe SSD 240G
    CPU CoolerNoctua NH-U12S
    CaseCoolermaster Silencio 652S
    Power SupplyCoolermaster G650M
    OS Windows 10 Pro x64
    Network RouterAsus DSL-N17U

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    I've been running 0044 beta BIOS for a straight month now, no reboots whatsoever. Previously I had at least 2 of them on a daily basis on 3402.
    Why don't you give 0044 a try?

  6. #206
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    Quote Originally Posted by bgen5pax View Post
    I've been running 0044 beta BIOS for a straight month now, no reboots whatsoever. Previously I had at least 2 of them on a daily basis on 3402.
    Why don't you give 0044 a try?
    Im just done. I have RAID 0. After I update BIOS I have to reformat again. I'll do it when I have a little bit of time.

    Also, where can I get the bios from? The beta one?*

  7. #207
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    I contacted them and even pointed them to this thread but this is the response i got.


    Thank you for contacting Asus, my name is Matthew and I will try my best to assist you with your situation.

    We are extremely sorry to hear that you are facing issues with your product. Please feel free to rate our service according to the solution provided in the questionnaire that will be sent to you shortly after our reply to your inquiry.

    I am extremely sorry to hear that you are facing issues with your RAMPAGE V EXTREME motherboard. Based on the provided information I understand that after the latest BIOS update the motherboard restarts randomly and that sometimes it cuts power and power itself back on? And that you have tried doign a reflash of the BIOS but the issue persists?

    I recommend you do a CMOS reset of the BIOS and then to test the motherboard in minimal congiguration, if posible to also test the motherboard with a different PSU. Then to add the rest of the components one by one and test it again.

    Should the issue persist, I recommend you get in touch with the purchase store for an assessment of the motherboard. As in the case of components, the warranty and service claims are handled directly by the retailers.

    Please take note of the Official ASUS Statement regarding components:
    "ASUS do not handle the warranty process for your product directly and we advise that you contact your retailer who will support you during the full warranty period of your product and will be able to arrange a repair or replacement via their distribution channels if the product is still within its warranty period."
    Should you have any further questions, please do not hesitate to get back in touch with us.

    Best Regards,
    Matthew
    ASUS Technical Support
    http://support.asus.com/
    We kindly invite you to provide us your feedback.
    For this investigation to be as relevant as possible please reply to this email within 5 days.
    Please keep the history of your e-mails sent to you by our Support Staff. Otherwise, we won't be able to analyse your case properly.

  8. #208
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    Quote Originally Posted by Tattie View Post
    I contacted them and even pointed them to this thread but this is the response i got.
    Hmmm, they are insinuating that there is something wrong with your board, specifically, when that is clearly not the case. That's a bit insulting to all of us here, really. At any rate, beta bios 0044 is still running great for me with no restarts after many weeks. I still have issues with the Asmedia USBs powering on and the occasional double pump at startup that I can't explain, but these issues have been there from the start and I have just learned to live with them.

  9. #209
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    Quote Originally Posted by Griever View Post
    Hmmm, they are insinuating that there is something wrong with your board, specifically, when that is clearly not the case. That's a bit insulting to all of us here, really. At any rate, beta bios 0044 is still running great for me with no restarts after many weeks. I still have issues with the Asmedia USBs powering on and the occasional double pump at startup that I can't explain, but these issues have been there from the start and I have just learned to live with them.
    In that case, how can we obtain 0044 bios?

  10. #210
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    Quote Originally Posted by Tattie View Post
    I contacted them and even pointed them to this thread but this is the response i got.
    This is my response:

    Service Provider : PaulPlease help us improve by rating our Customer Satisfaction survey.
    All our agents are currently busy, please stay on the line.12:27
    Hi, This is ASUS Online Service Center, my name isPaul, how can I help you?12:30
    Hello, how can I help you ?12:30
    His. 12:30
    I have an issue with asus rampage v motherboard. 12:31
    Let me explain, I have been experiencing random restarts since I bought the mothe board. 12:31
    When I received the motherboard I updated the BIOS to 3301 and few days ago I updated the BIOS to 3402.12:32
    Unfortunately, both of these bioses cause my system to randomly restart with no warning.12:33
    What is important to note is that BIOS updates are not mandatory nor always required. If your system works and does all that you need and want it to do then do not update to a newer BIOS.

    The later BIOS updates are there mainly to fix issues that users have reported. A functioning system does not need any fix and those fixes might just break a functioning system. The fixes are generally specific to certain hardware sets. And since there are thousands of different hardware combinations unfortunately it can happen for a fix to one set to break another. 12:34
    The thing is that I had issues since I bought it.12:35
    Please make sure that you use the preinstalled BIOS version12:36
    If I didn't update the BIOS I believe I wouldn't be able to use my 3.1 USB card.12:36
    Not to mention other bug fixes wouldn't be there and I'd have to deal with different issues even if the computer doesn't restart. In addition, I have done absolutely everything to see what causes the restarts and nothing. I checked event viewer, reviewed all the errors, disabled dipawaymode.exe in task scheduler. I even formatted the system about 10 time with different configurations on 3 different drives.12:38
    Also, I'm using 6800k which means that my BIOS must be updated to support it.12:39
    I am sorry to hear that12:39
    https://rog.asus.com/forum/showthrea...ost61926312:39
    Please make sure that you try a CMOS reset by taking out the battery for 3-5 minutes while the PSU is unplugged. While the power cord from the PSU is still unplugged, press the power button down for 30 seconds to power discharge the unit. Then place the CMOS battery back in, plug in the PSU and try again. Check if all the power and sata cables are properly connected and after this plug the power cord again and restart.12:40
    Hundreds of people in this thread are struggling just like me for months now.12:40
    I have already done that. I have already tried different ram sticks, different power supply, different processor, and one person in the thread went as far as purchasing two extra asus rampage V motherboards to see if there is an issue and there is. In every single one.12:41
    In this situation I would suggest taking the device to the retailer to have it inspected as they are in charge of the warranty for the motherboard.12:41
    I believe that will not help as people in that thread did the exact same things you mentioned. None of them helped.12:42
    Like I said. They purchased two brand new motherboards to test it and it just keeps restarting no matter what.12:42
    I'd love to downgrade the BIOS to have it stable, but I do not own 5820k and anything lower than the 3301 will probably not support my CPU. 12:44
    The fact that it doesn't work as intended right out of the box is ridiculous. At this point I'm running everything at default configuration in the BIOS. Not even XMP is enabled.12:45
    I am sorry to hear about these issue but in this situation the only thing I can suggest after reading all the steps you've tried, is taking the device to be inspected or replaced12:45
    I'm 100% sure it's not the device that's faulty but the bios.12:46
    Many people reported that BIOS 0044 (beta bios) works fine and there are no restarts. I don't know where they got it from as I did get reply from them yet, however it's definitely not the motherboard12:46
    As I didnt*12:47
    Not to mention, I'm unable to send the motherboard. I'm a university student and I need the PC every day.12:48
    People in that forum thread literally shared snippets of their conversation with support and it's the same in every case. Some people sent it also I believe and that did not fix the problem.12:49
    I must inform you that Asus treats every case individually, we cannot make assumptions based on forums12:49
    Of course, however hundreds of people have the exact same issue, therefore it's not an individual case.12:50
    I understand the situation but as I have said, the best solution I can provide in this case is to have the device inspected by the retailer12:51
    I will have to ask hypothetically. What if the inspected item will be "fine" because they don't know that's it's bios and they'll assume the board is fine? I cannot return it at this point in time because it was bought too long ago. I definitely would if I could. Replacing it will not fix this issue because even brand new boards have this problem. This means I literally have to live with restarts? Contacting ASUS support via phone doesn't seem to work and I'm redirected to sending an email and waiting for 2 day response.12:54
    Half way though Unity installation yesterday, PC decided to turn itself off, 2 secons later turn itself on again. Just like the other cases with bios 3000 series onwards.12:56
    Not to mention this motherboard is just over £450. Why are there even issues in the first place...12:56
    Thank you for your cooperation.
    I would recommend testing your board with BIOS version 3101. That is the one that supports your 6800K. Regarding your hypothetical, please note that they don't just assume things. When a warranty claim is made on a component, that component is tested.13:7
    ASUS is completely aware of the importance of the each experience we give you. We take your valued advice and try to provide better service onwards, thank you.
    I have tested all the bioses that I can.13:7
    Parts are brand new.13:7
    Have you tested the board, with minimum configuration, outside the case?13:7
    Same problem persists.13:7
    Indeed I have.13:8
    Left it there for 24 hours powered on. Restart after 18 hours.13:8
    In this case I'm afraid the only course of action we can recommend is to have it replaced by the retailer.13:8
    Not sure if I want to have it replaced to then have the exact same issue again when the new one arrives.13:9
    People tested it with 5820k with 2000 series bios. Works fine. 3000+ doesn't. 13:9
    I cannot downgrade. 6800k is a very new CPU and bios update was needed.13:10
    I understand. However this is the only solution to your problem. There is no guarantee that the replacement will have the same issue. Not all of them do.13:10
    This isn't a known issue so the board should work normally.13:10
    Since it doesn't, despite the extensive troubleshooting you have already been through, you should replace it with one that works straight from the box, without the need of fixes being applied.13:11
    Well, I'd still have to flash the BIOS to make sure my CPU is supported and the RAM also.13:12
    That would be the case only if the board comes with an older BIOS version than 310113:12
    All of them come with an older bios by default if I'm not mistaken.13:13
    This is not the Rampage V 10. 13:14
    It's just the normal Rampage V with 3.1 USB add on card and OC panel.13:14
    The older version.13:15
    Not necessarely, it depends when they were boxed and shipped13:15
    Okay that's fair, however people are still havin issues on the current BIOS. So even if it comes preinstalled that will mean the restarts will occur as they should on that version of BIOS.13:16
    Okay I only have one last query. I's it possible for one of the official ASUS employees to look at that thread on the forum and explain the situation / help troubleshoot this way? This way everyone's issues will be fixed faster.13:20
    I will try to return the motherboard but I'm 100% sure it's a waste of time.13:20
    You could also try sending us an email so my colleagues can have the possibility to escalate all your feedback13:21
    I will most definitely send an email first. May I copy the text from this chat and send it with the email? That'd explain the situation a little bit better.13:22
    If you wish to have your feedback escalated you will have to contact the Complaints department by using the link below and selecting Complaints from the drop-down menu.13:26
    [[COMPLAINT EMAIL LINK HERE]
    You can provide them with any information or data you feel will be helpful in your feedback being as clear as possible.13:26
    Okay thank you very much for your help and support.13:27
    My pleasure, have a nice day !13:28
    End of conversation 13:28
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    Last edited by TheNaitsyrk; 11-30-2016 at 01:43 PM.

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