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  1. #1
    New ROGer Array
    Join Date
    Apr 2016

    ASUS ROG gl552vw-dh71 randomly shutsdown

    I purchased my gl552vw-dh71 back in March and had issues with the power adapter that was shipped with the laptop. No problem, they send me out a new one. The laptop works perfectly until last night. I was just browsing on Google Chrome and the thing just hard shuts down. Mind you I have the computer plugged into the wall. I also have my computer on a cooler pad normally so its not from overheating. First thing I do is try to power the thing on with the power button. Nothing. Then, I try another outlet with the same power adapter. Nothing still. Then, I try another power adapter and another outlet. Still nothing. This thing will not turn on. Basically, I accepted that my computer got fried or something for no reason. I browse replacement laptops for the remainder of the night. Early the next morning out of random curiousity I try to turn on my laptop with only the battery inside. WAWLA! It then suddenly just turned on without a hiccup. WHAT THE HECK HAPPENED??? That is not normal at all for a laptop to be doing that. I am a network administrator by trade and know a thing or two about computers. I originally thought it was a bad motherboard and was going to send it back to ASUS because it is still under warranty. However, I read on a few forums today that it could be that the graphics card the 960m is not playing nice with voltage and the high performance power plan I have it set to. They said if I download MSI Afterburner and underclock the computer a few hundred MHZ, and switching the power plan to balanced. IF I DID THAT THEN THERE IS NO POINT IN HAVING THE LAPTOP. I had already made a compromise to have a thicker laptop with better specs than thinner notebooks so that I could game. So now I would have a thick laptop that cant game. Essentially making the darn thing handicapped. So here are some big questions. Should I send it back to ASUS and play their shenanigans with shipping and fixing the issue? Should I just flat out sell the thing on craigslist? Should I try the recommended fix and just live with a messed up computer? None of these options sound exactly pleasant either. So ASUS forum readers, what should I do???

  2. #2
    Moderator Array
    Join Date
    Mar 2016

    Hi mate,

    Sorry to hear about your issue, it sure sounds like something that shouldn't be happening to your laptop and underclocking the GPU is definitely not a solution.

    Best thing to do is to give your local ASUS Technical Support a call and see what they suggest you do.

    All the best!

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