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  1. #1
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    Some Software on Asus Hero VIII Motherboard Support DVD Causes Autoplay Problem

    Hello,

    A few days ago I posted a thread regarding autoplay not working - I have now traced the problem to some software that is installed from the motherboard (Hero VIII) support DVD that was supplied with the motherboard.

    I was going to carry out a fresh install of Windows 7, but I noticed that I had a restore point created before I installed the motherboards DVD software, when autoplay was working.

    I used this restore point, re-started the computer and now Autostart would work OK, i.e. music CD's started Media Player and software DVD's brought up the window to choose what I wanted to do.

    I then re-nstalled the motherboard support DVD and on completion autoplay would work, but the computer needed to do a restart.

    After the restart autoplay would not work again....

    I then noticed that a few install points had been created by the install, the last one being a Windows Critical Update. This was shown as removing the following programs and drivers:-

    Intel(R) Management Engine Components 11.0.0.1163 (Program)
    Intel (System) 07/28/2015 11.0.0.1160 (Driver)
    Intel Corporation (HDC) 07/27/2015 14.6.0.1029 (Driver)
    Kernal-Mode Driver Framework v-1.11 (KB2685811) (Windows Update)

    I restored the computer to that restore point, re-started and tested again.

    Autoplay now works OK, so it looks like one of the items above was the problem.

    What I am wondering now - are any of the removed programs/drivers important and likely to cause problems in the future ?

    Just what does the Intel program and drivers do ?

    Is the Microsoft update vital to correct operation of the computer ?

    If anyone could offer advice on this I would be most grateful as I don't want to continue installing software if I am likely to have problems in the future.

    Up to this point I have not enabled windows updates as I don't want to get bothered by Windows 10.


    Regards,

    Nick.

  2. #2
    ROG Guru: Orange Belt Array brkkab123 PC Specs
    brkkab123 PC Specs
    MotherboardAsus Maximus VIII Hero
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    Cool Don't install from that dvd

    Quote Originally Posted by NickG View Post
    Hello,
    A few days ago I posted a thread regarding autoplay not working - I have now traced the problem to some software that is installed from the motherboard (Hero VIII) support DVD that was supplied with the motherboard.

    I was going to carry out a fresh install of Windows 7, but I noticed that I had a restore point created before I installed the motherboards DVD software, when autoplay was working.

    I used this restore point, re-started the computer and now Autostart would work OK, i.e. music CD's started Media Player and software DVD's brought up the window to choose what I wanted to do.

    I then re-nstalled the motherboard support DVD and on completion autoplay would work, but the computer needed to do a restart.

    After the restart autoplay would not work again....

    I then noticed that a few install points had been created by the install, the last one being a Windows Critical Update. This was shown as removing the following programs and drivers:-

    Intel(R) Management Engine Components 11.0.0.1163 (Program)
    Intel (System) 07/28/2015 11.0.0.1160 (Driver)
    Intel Corporation (HDC) 07/27/2015 14.6.0.1029 (Driver)
    Kernal-Mode Driver Framework v-1.11 (KB2685811) (Windows Update)

    I restored the computer to that restore point, re-started and tested again.

    Autoplay now works OK, so it looks like one of the items above was the problem.

    What I am wondering now - are any of the removed programs/drivers important and likely to cause problems in the future ?

    Just what does the Intel program and drivers do ?

    Is the Microsoft update vital to correct operation of the computer ?

    If anyone could offer advice on this I would be most grateful as I don't want to continue installing software if I am likely to have problems in the future.

    Up to this point I have not enabled windows updates as I don't want to get bothered by Windows 10.


    Regards,

    Nick.
    The drivers & software on that dvd is from August, 2015. Never use it, unless Asus's website doesn't have it listed. Here's Asus's link for the Maximus VIII Hero for Windows 7 x64. http://www.asus.com/us/Motherboards/...Desk_Download/ Also, for the Intel software/drivers check Intel's website for it, too. Asus, sucks at listing 3rd party driver updates on their site.

  3. #3
    ROG Guru: Grand Master Array
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    Looks like the Intel MEI driver. Try getting a more updated version from the Intel website.

  4. #4
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    Intel Rapid Storage Technology Driver is the problem

    As I had a number of errors listed in Device Manager relating to Intel Management Interface I reinstalled the software for that from the DVD.

    That cured the errors (no driver installed) and Device Manager showed no more errors.

    Autoplay still works OK>

    The last item to reinstall was Intel Rapid Storage technology from the DVD.

    This stopped autoplay from working.

    Removed Intel Rapid Storage technology by using a restore point I had created and autoplay working again, so the culprit has been positively identified.

    Question:

    Do I need Intel Rapid Storage technology at all ?

    I have the following drives in my system:-

    1. Samsung SM951 M2 (AHCI Version 256GByte) for Windows 7 OS.
    2. SanDisk 256GByte SSD
    3. 2 off Seagate 2TByte HD's
    4. 2 off Asus DRW-24F1MT DVD Re-writers.

    I am not using RAID.

    If it is required or useful I can't work out where to get a later version from - the one on the DVD is version 14.6.0.1029

    The Asus download seems to be an older version than that on the supplied DVD, if I have looked at the correct item that is.

    The Intel site has that many options I have no idea where to start looking.

    Regards,

    Nick.

  5. #5
    Moderator Array Nate152 PC Specs
    Nate152 PC Specs
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    Hi NickG

    You can skip the intel rapid storage technology driver I don't install it either.

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