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G20 RMA Question

Ryan_Savage
Level 7

‎06-13-2016 07:06 AM - last edited on ‎03-06-2024 02:09 AM by Community Admin

One week ago I sent my ROG G20AJ B07 PC for RMA because while I was gaming my screen would go black and I would get a buzzing noise through my headphones. I contacted an ASUS agent via live chat, because I wanted an update on my order. He told me that my PC was repaired and the problem was VGA hardware. I have been trying to research this but I keep coming up empty. I would like to know how a display port could make my PC shutdown.
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rog_au
Level 7

‎06-20-2016 04:47 PM

Hi mate! There might have been an issue with the connector which was making your screen go black and depending on your audio set-up it might have been interfering with that as well. Without more information specific to the issue we're not sure what else it could have been. All the best.
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