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USB devices randomly self turn off and on back again...

orcinus
Level 7

‎06-17-2016 02:03 AM - last edited on ‎03-06-2024 02:06 AM by Community Admin

I'm not sure, but I suspect this could have something to do with the power supply of USB ports. I have no idea why this happens, but randomly my USB devices just go offline and then back online, like these were unplugged and plugged in back again.
This happens more often during gaming (higher load?) but sometimes for no apparent reason.

Is there a setting where I can check what is going on? Is this a board malfunction? What may be the problem?

Also, this more often happens with my keyboard, but sometimes with my camera (Logitech) or a microphone (Yeti) if I'm in a conference call...

Has anyone encountered this problem before?


System: Windows 10 x64
BIOS: 3101
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8 REPLIES 8

orcinus
Level 7

‎06-19-2016 11:10 PM

Is there a voltage supply I can set higher for all the USB hubs?
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Vlada011
Level 10

‎06-19-2016 11:42 PM

You have best possible PSU on the world.
Problem only could be in motherboard. Did you tried with some older driver for controllers, or to change USB Ports?
From ASMedia to Intel or from Intel to ASMedia.

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orcinus
Level 7

‎06-20-2016 01:53 AM

I've tried all I could. It started happening only recently, but nothing has changed. It affects only and only USB. I'd suspect the board is the problem, but I'm so annoyed by even the fact I'd have to RMA it. I can't be without a machine for a day, let alone weeks.
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Tschelle10
Level 7
In response to orcinus

‎06-21-2016 06:28 PM

orcinus wrote:
I've tried all I could. It started happening only recently, but nothing has changed. It affects only and only USB. I'd suspect the board is the problem, but I'm so annoyed by even the fact I'd have to RMA it. I can't be without a machine for a day, let alone weeks.


Mine has been doing this for months and I can't figure it out. About to just find a different board all together....
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orcinus
Level 7
In response to Tschelle10

‎06-22-2016 01:33 AM

Tschelle10 wrote:
Mine has been doing this for months and I can't figure it out. About to just find a different board all together....


What devices? What Windows? Can you please give more details, it may help.

I'm not really happy about the option to pull my machine out and assemble it again..
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orcinus
Level 7
In response to orcinus

‎07-02-2016 02:37 AM

Anyone from Asus?
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RazerBaird
Level 7
In response to orcinus

‎07-04-2016 04:40 PM

I was having the same issue i downloaded asmedia package b on this page to update my drivers and have not had it happen to me since. It was especially bad with my Razer Mamba as well as my Vive but no issues in the last 2 weeks using these drivers i hope it helps.


http://www.win-raid.com/t834f25-USB-Drivers-original-and-modded.html
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orcinus
Level 7
In response to RazerBaird

‎07-05-2016 12:25 AM

RazerBaird wrote:
I was having the same issue i downloaded asmedia package b on this page to update my drivers and have not had it happen to me since. It was especially bad with my Razer Mamba as well as my Vive but no issues in the last 2 weeks using these drivers i hope it helps.


http://www.win-raid.com/t834f25-USB-Drivers-original-and-modded.html



I've fallen back to BIOS 1902 and no problems so far. Of course, not a solution, but... - i was using official drivers from Asus web.
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