Results 1 to 6 of 6
  1. #1
    ROG Enthusiast Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    29

    G751JT Ping Problem, no one could solve it!

    I have a G751JT Asus ROG Laptop, with 24 GB RAM, a GTX 970M and an intel core i7 4720HQ with 8 cores and 2.6 GHz.
    I've had a problem since I bought the laptop. Every time I play an online game, or do anything online, my ping spikes. For example, I have 30 ping on a server, then it spikes to 200 for a few seconds then comes back to 30 again. I used numerous programs and it is the same for all servers and sites. I even pinged google, for the same result.
    I have tried using both wired and wireless connections, I have used the networks in two houses and I always have the same problem: my ping always spikes.
    When I contacted Asus support, they had me install some drivers, and when I gave the laptop to repairs, they said everything was fine. But it's not. My computer in the house doesn't have this problem and it's connected to the same network. Something else I noticed is that when I play a game and I use the ALT+TAB command to get to the desktop, then I get back in the game, the ping is spiking when I reenter the game. Could this be a feature of my laptop?
    Can someone help me? I've been having this problem since September 2015.

  2. #2
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
    Nov 2013
    Reputation
    144
    Posts
    3,858

    Are you running the ASUS game first software? If so, unintall that garbage and never look at it again.
    This behavior is often seen on wireless but not on wired connections. That fact that is happens on both and other machines on the same network do not have the problem rules out adaptors, drivers, and LAN. That takes you to software. Game First is notorious for exactly this!

  3. #3
    ROG Enthusiast Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    29

    No, I never had Game First installed on this PC.

  4. #4
    ROG Enthusiast Array
    Join Date
    Sep 2015
    Reputation
    10
    Posts
    29

    I FINALLY FOUND THE PROBLEM! There are some people who have the same problem as me. Basically, if I ping google using cmd then I open the WiFi (in the bottom right corner of the screen) the ping always spikes. This means that the cause of the ping spikes is because the computer is scanning for networks in the background. How can I disable this feature?

  5. #5
    ROG Enthusiast Array
    Join Date
    Apr 2016
    Reputation
    10
    Posts
    31

    Right click Wifi Icon in the System Tray
    Click Open Network and Sharing Center
    Click current Wifi Connection
    Click Wireless Properties
    Uncheck "Look for other network connections while connected to this network"
    Save

  6. #6
    ROG Enthusiast Array
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    38

    I've been annoyed by these ping spikes myself for sooo long... I always though it was because of my router, but wherever I go with my PC these spikes haunts me.

    It seems to be related to the Intel AC 7260 card just being crappy, and I've found something interesting here. https://communities.intel.com/thread/53294

    Basically what has helped me was to go to:

    Network and Sharing Center -> Change Adapter Settings -> right click the 7260 card -> Properties -> Configure -> Advanced

    Set roaming to 1 instead of 3

    Wireless 4. 802.11b/g

    It disables 5GHz networks, but that has helped a lot for me. I'm still getting ping spikes, but they are now only ONE spike at the time, which means that I'm having like 99% 1ms and 1% 200 ms.

    Also disable Also - P2P windows updates in win 10 settings if that's on...

    I'm still looking for a better solution that makes 5GHz usable too, and completely eliminates the spikes.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •