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  1. #1
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    Before I Return My New G751JY

    Is there any reason that after a couple of days only a single USB port fuctions? The one furthest from the monitor on the right side is the only one that works. Fresh windows 10 install or updates didn't help, and there aren't any exclamations next to any (or anything) of the USB devices in the device manager.

    I've already tried setting maximum power performance and turning off the USB sleep function to no avail.

    Secondly, near as I can tell, at the same time I can no longer start or restart the computer with the power brick plugged in. It constantly boot loops with the screen's back light going off and on every couple of seconds with the hard drive light flashing quickly.

  2. #2
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
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    If this is a brand new notebooks I would say bring it back and pick out another one.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  3. #3
    ROG Guru: Yellow Belt Array
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    Try entering Bios and disabling quick boot

  4. #4
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    Setting legacy CSM seems to have fixed the boot loop with the power brick plugged in.

    Unfortunately, only that single USB port on the right still works.

  5. #5
    ROG Guru: Yellow Belt Array
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    Try to reflash Bios

  6. #6
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    I've tried - the flash tool complains that I don't have an Asus and doesn't let me flash.

    Funny, that.

  7. #7
    ROG Guru: Yellow Belt Array
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    Very strange indeed, but all points to defective Bios :\

  8. #8
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    Thanks for your help.

    It's a very powerful laptop, but seeing as how I didn't even get 2 weeks of minimal use before these problems happened, it is getting returned.

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