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  1. #1
    ROG Member Array in mono PC Specs
    in mono PC Specs
    MotherboardSabertooth X99
    ProcessorIntel Core i7-5820K
    Memory (part number)Corsair Vengeance LPX 4x4 GiB 2400 MHz
    Graphics Card #1Sapphire Radeon HD6770
    Sound CardThaulab Varna IV
    Storage #1Samsung 850 EVO 250 GB
    Storage #2WD Caviar Black 5 TB, WD Caviar Blue 1 TB, WD Caviar Black 500 GB
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R5
    Power SupplySeasonic SS-860XP2
    Keyboard Logitech Wave
    Mouse Logitech B110
    Headset Sennheiser HD-555
    OS Windows 10 x64 Pro (Insider)

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    Issues with AI Suite 3 and Sabertooth X99

    Hello there.

    I've been using this build (see my profile) for a little more than a year now and while it's top notch hardware wise, it has some software issues.

    The first bug: fan speed control is unreliable. I'm often leaving my computer in sleep and when waking it back, one fan is almost always stuck like this and I have to either wait several minutes or to select and deselect "Auto-Fan stop" (or make another change) so that the "Apply" button becomes active and I can click it. This is a Fractal Design Venturi HF-14 fan attached to the "Chassis fan 1" header. The fan has a minimum RPM of < 400 by specs, 250-300 as reported by AI Suite, but it will insist to stay at 1000-1100 until I do something.

    Second bug: fan speed profiles are kind of worthless. Yes, I can create a custom fan curve for each fan (3 case fans and one CPU fan), and yes, curves are correctly saved and restored, but the software doesn't remember the source you set the fans to, e.g. I can allocate (as on the screenshot) some percentage to the CPU, some to the PCH and some to the memory modules, but once I change the profile, these are all forgotten (and only the curve/fixed speed is set).

    I can't recall what's set in UEFI settings for the fan control (I think it's PWM), but with the other setting the fan wasn't be able to slow down. Setting Fan acceleration/deceleration time does nothing, I still have to change some settings back and forth (or launch AI Suite if it wasn't running) for the fan to actually sense it has to spin down. This really should be a "set and forget" thing, not something I have to fiddle with every time I turn on or wake my computer.

    I'm sure this is a very reliable board speaking of hardware and I'm sure that it can last me many years if I don't sell it, but it's simply not acceptable for me to pay almost $500 for a motherboard and its software to have quirks like this.

    P.S. Forgot to mention that this is running the latest Windows 10 insider build and the latest AI Suite there is for my board.

    P.S. 2 Ignore the high-ish idle temps, this is a non air conditioned room during summer.
    Last edited by in mono; 08-17-2016 at 06:58 PM.

  2. #2
    ROG Guru: White Belt Array
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    Quote Originally Posted by in mono View Post
    Hello there.

    I've been using this build (see my profile) for a little more than a year now and while it's top notch hardware wise, it has some software issues.

    The first bug: fan speed control is unreliable. I'm often leaving my computer in sleep and when waking it back, one fan is almost always stuck like this and I have to either wait several minutes or to select and deselect "Auto-Fan stop" (or make another change) so that the "Apply" button becomes active and I can click it. This is a Fractal Design Venturi HF-14 fan attached to the "Chassis fan 1" header. The fan has a minimum RPM of < 400 by specs, 250-300 as reported by AI Suite, but it will insist to stay at 1000-1100 until I do something.

    Second bug: fan speed profiles are kind of worthless. Yes, I can create a custom fan curve for each fan (3 case fans and one CPU fan), and yes, curves are correctly saved and restored, but the software doesn't remember the source you set the fans to, e.g. I can allocate (as on the screenshot) some percentage to the CPU, some to the PCH and some to the memory modules, but once I change the profile, these are all forgotten (and only the curve/fixed speed is set).

    I can't recall what's set in UEFI settings for the fan control (I think it's PWM), but with the other setting the fan wasn't be able to slow down. Setting Fan acceleration/deceleration time does nothing, I still have to change some settings back and forth (or launch AI Suite if it wasn't running) for the fan to actually sense it has to spin down. This really should be a "set and forget" thing, not something I have to fiddle with every time I turn on or wake my computer.

    I'm sure this is a very reliable board speaking of hardware and I'm sure that it can last me many years if I don't sell it, but it's simply not acceptable for me to pay almost $500 for a motherboard and its software to have quirks like this.

    P.S. Forgot to mention that this is running the latest Windows 10 insider build and the latest AI Suite there is for my board.

    P.S. 2 Ignore the high-ish idle temps, this is a non air conditioned room during summer.
    A new version of AI Suite 3 was released today, 1.01.46. Its working as intended now giv e it a try!

  3. #3
    ROG Member Array in mono PC Specs
    in mono PC Specs
    MotherboardSabertooth X99
    ProcessorIntel Core i7-5820K
    Memory (part number)Corsair Vengeance LPX 4x4 GiB 2400 MHz
    Graphics Card #1Sapphire Radeon HD6770
    Sound CardThaulab Varna IV
    Storage #1Samsung 850 EVO 250 GB
    Storage #2WD Caviar Black 5 TB, WD Caviar Blue 1 TB, WD Caviar Black 500 GB
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R5
    Power SupplySeasonic SS-860XP2
    Keyboard Logitech Wave
    Mouse Logitech B110
    Headset Sennheiser HD-555
    OS Windows 10 x64 Pro (Insider)

    Join Date
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    Quote Originally Posted by Keidj View Post
    A new version of AI Suite 3 was released today, 1.01.46. Its working as intended now giv e it a try!
    Will try it when I get home, thanks.

  4. #4
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    Quote Originally Posted by in mono View Post
    Will try it when I get home, thanks.
    I just had a look at ASUS.com > X99 Sabretooth > utilities: no updated version of AI Suite 3 for download Maybe the new release of AI Suite 3 is only for some motherboards(I have Z170 pro gaming) or ASUS.com hasnt been updated?!

  5. #5
    New ROGer Array
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    I guess RGB lighting on newer models is more important than proper cooling since this is all the rage right now.

    Edit: oh, wrong account. I'm the same guy.
    Last edited by killchain; 08-19-2016 at 07:16 AM.

  6. #6
    ROG Member Array in mono PC Specs
    in mono PC Specs
    MotherboardSabertooth X99
    ProcessorIntel Core i7-5820K
    Memory (part number)Corsair Vengeance LPX 4x4 GiB 2400 MHz
    Graphics Card #1Sapphire Radeon HD6770
    Sound CardThaulab Varna IV
    Storage #1Samsung 850 EVO 250 GB
    Storage #2WD Caviar Black 5 TB, WD Caviar Blue 1 TB, WD Caviar Black 500 GB
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R5
    Power SupplySeasonic SS-860XP2
    Keyboard Logitech Wave
    Mouse Logitech B110
    Headset Sennheiser HD-555
    OS Windows 10 x64 Pro (Insider)

    Join Date
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    3 weeks later and still nothing. Heck, I'm not asking for new features, I'm asking for the old features to work correctly...

  7. #7
    ROG Member Array in mono PC Specs
    in mono PC Specs
    MotherboardSabertooth X99
    ProcessorIntel Core i7-5820K
    Memory (part number)Corsair Vengeance LPX 4x4 GiB 2400 MHz
    Graphics Card #1Sapphire Radeon HD6770
    Sound CardThaulab Varna IV
    Storage #1Samsung 850 EVO 250 GB
    Storage #2WD Caviar Black 5 TB, WD Caviar Blue 1 TB, WD Caviar Black 500 GB
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R5
    Power SupplySeasonic SS-860XP2
    Keyboard Logitech Wave
    Mouse Logitech B110
    Headset Sennheiser HD-555
    OS Windows 10 x64 Pro (Insider)

    Join Date
    Jun 2016
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    I think I found a solution to circumvent the inadequacy of AI Suite (at least for the first bug).

    Here goes: I don't know where the issue lies, but it seems to go away if I stop and start again the AsusFanControlService. And since doing that manually would be almost the same as fiddling with AI Suite, I decided to automate it.
    I had to enable Administrator since it's disabled by default in Windows 10. Here's a guide to do it. Set a password for it (it seems that this doesn't work with a blank one; moreover it's not a good idea to have an unprotected admin account).
    Then I went into Task Scheduler and created a new task. It launches on resume from stand by. To do so, add a trigger and set it like this:



    Next up, create a batch file with the following content:

    Code:
    NET STOP AsusFanControlService
    NET START AsusFanControlService
    Save it wherever you like (as .bat of course). I placed it in the same folder as AISuite3.exe for the sake of convenience. Back to Task Scheduler - go to the Actions tab and select that batch file (not pictured since there's nothing special about that step). Go to the General tab. Set it like this:



    Upon clicking "OK" you will be asked for credentials. Enter "Administrator" and the password for it.

    I just added another trigger ("At startup") since this seems to also be needed when restarting Windows. Haven't tested it, but it should work.

    That should be it. Really hope this helps someone.

    As for the second bug - I guess I'll have to fiddle around with the XMLs (found in C:\ProgramData\ASUS\Dip\FanXpert\Profiles). Now that I look at them again, it seems that saving a user profile doesn't save weights for any fan. Open a user profile side by side with a default one (the ones with "ASUS" in parenthesis) and you'll see that the user profile lacks the "weights" tag under a "fan" tag.
    I'll play around, maybe I'll try to copy the weights from another profile and see if that works upon changing profiles. I also hope I'll find a way to switch profiles programmatically (i.e. without launching AISuite).

    Shame on me for not coming up with this earlier. Shame on ASUS for apparently not caring about software. I doubt that any time soon I'd be buying hardware that may be crippled by software like this.

  8. #8
    ROG Member Array in mono PC Specs
    in mono PC Specs
    MotherboardSabertooth X99
    ProcessorIntel Core i7-5820K
    Memory (part number)Corsair Vengeance LPX 4x4 GiB 2400 MHz
    Graphics Card #1Sapphire Radeon HD6770
    Sound CardThaulab Varna IV
    Storage #1Samsung 850 EVO 250 GB
    Storage #2WD Caviar Black 5 TB, WD Caviar Blue 1 TB, WD Caviar Black 500 GB
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R5
    Power SupplySeasonic SS-860XP2
    Keyboard Logitech Wave
    Mouse Logitech B110
    Headset Sennheiser HD-555
    OS Windows 10 x64 Pro (Insider)

    Join Date
    Jun 2016
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    Several Windows 10 updates later and the workaround with resetting the service does not work anymore. Currently running Windows 10 15042 and this is what I have two hours after I've woken up my PC from sleep:



    Come on, Asus, you can do better.

  9. #9
    ROG Guru: White Belt Array qwertz PC Specs
    qwertz PC Specs
    MotherboardRampage V
    Processor5930k @ 4.6
    Storage #1500gb evo 850 raid0

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    https://rog.asus.com/forum/showthrea...Aisuite-3-bugs
    On rampage v also simialr problems and not fixed in years.

    Thought rampage 5 maybe less popular board and thus gets less attention in fixing problems so they keep bugs unfixed for years until product gets discontinued but also i got bugs on new z270 board...
    I suppose on z270 will be at least some bugs fixed like crashing on aisuite update due to overflow etc.
    https://rog.asus.com/forum/showthrea...-Aisuite-crash

    Haha , dont hope for anything exept serious marketing idea implanting with images, high prices and many unfixed bugs.
    I would guess there is more people working on marketing text and beautiful images then devs working on fixing the software.

    Even the rgb lighting is not done well or refined much , i have had crashes on this also.
    Also the rgb software is not designed very user frindly gui wise .

    Thanks for the asus service auto restarting idea to try work aroud some of the bugs.

    Also as we write the forum is quite bugged..
    Last edited by qwertz; 02-28-2017 at 09:54 AM.
    Will the forum bugs get fixed?

  10. #10
    ROG Member Array in mono PC Specs
    in mono PC Specs
    MotherboardSabertooth X99
    ProcessorIntel Core i7-5820K
    Memory (part number)Corsair Vengeance LPX 4x4 GiB 2400 MHz
    Graphics Card #1Sapphire Radeon HD6770
    Sound CardThaulab Varna IV
    Storage #1Samsung 850 EVO 250 GB
    Storage #2WD Caviar Black 5 TB, WD Caviar Blue 1 TB, WD Caviar Black 500 GB
    CPU CoolerNoctua NH-U14S
    CaseFractal Design Define R5
    Power SupplySeasonic SS-860XP2
    Keyboard Logitech Wave
    Mouse Logitech B110
    Headset Sennheiser HD-555
    OS Windows 10 x64 Pro (Insider)

    Join Date
    Jun 2016
    Reputation
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    Posts
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    One thing is sure - when time comes to sell this board (I think it'll hold up for another year or two), I won't look at Asus again.

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