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  1. #51
    New ROGer Array sharndowg PC Specs
    sharndowg PC Specs
    Laptop (Model)ROG G752VS
    MotherboardBIOS 310
    ProcessorIntel Core i7-6820HK
    Memory (part number)HyperX Impact 2400MHz CL14 DDR4
    Graphics Card #1Nvidia GTX 1070 8GB GDDR5
    Monitor17.3" 75Hz G-SYNC
    Storage #1Samsung SM961 NVMe 256GB
    Storage #2Cruical MX300 1TB M.2 SSD
    Mouse Logitec MX Master
    Headset Razer Kraken Chroma
    OS Windows 10 Pro 64-bit

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    Sep 2017
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    I have come to notice that it is not the sleep function which is stopping the driver from loading. It's the driver itself, it does not load properly again if it's ever turned off.

    Disabling ASUS Precision Touchpad driver within Device Manager then enabling it does not bring back the gesture functions (it should). Once disabled, the only way to re-obtain touchpad gesture commands again is to Reboot the system. The driver will not load properly.


    ASUS Precision Touchpad Ver: 11.0.0.18 (as listed in Device Manager)

    ASUS PTP Driver Ver: 11.0.22 (as listed in Programs and Features)

    ATK PACKAGE Ver: 1.0.00.50

  2. #52
    ROG Enthusiast Array
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    It's not the ASUS Touchpad driver that needs to be disabled and reactivated from the driver list. It's the L2C (l2c) HID Device.

    One theory I had was that when the computer wakes from sleep, a completely different and incompatible driver takes over and locks the ASUS driver out because something is making it possible for the mouse cursor to move with the touchpad.

    Regards,
    Enterfrize

  3. #53
    New ROGer Array sharndowg PC Specs
    sharndowg PC Specs
    Laptop (Model)ROG G752VS
    MotherboardBIOS 310
    ProcessorIntel Core i7-6820HK
    Memory (part number)HyperX Impact 2400MHz CL14 DDR4
    Graphics Card #1Nvidia GTX 1070 8GB GDDR5
    Monitor17.3" 75Hz G-SYNC
    Storage #1Samsung SM961 NVMe 256GB
    Storage #2Cruical MX300 1TB M.2 SSD
    Mouse Logitec MX Master
    Headset Razer Kraken Chroma
    OS Windows 10 Pro 64-bit

    Join Date
    Sep 2017
    Reputation
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    Posts
    15

    Quote Originally Posted by Enterfrize View Post
    It's not the ASUS Touchpad driver that needs to be disabled and reactivated from the driver list. It's the L2C (l2c) HID Device.

    One theory I had was that when the computer wakes from sleep, a completely different and incompatible driver takes over and locks the ASUS driver out because something is making it possible for the mouse cursor to move with the touchpad.

    Regards,
    Enterfrize
    Actually, You are correct! It is the IC2 Driver. Is there a way to find this in its directory? If so, one could easily schedule a task to reload that driver eveytime you log on. Similar to another post on here.

    I contacted ASUS support AGAIN, i tried about a month ago. No reply. So i'm trying once more. Not expecting much back this time either TBF.

  4. #54
    New ROGer Array sharndowg PC Specs
    sharndowg PC Specs
    Laptop (Model)ROG G752VS
    MotherboardBIOS 310
    ProcessorIntel Core i7-6820HK
    Memory (part number)HyperX Impact 2400MHz CL14 DDR4
    Graphics Card #1Nvidia GTX 1070 8GB GDDR5
    Monitor17.3" 75Hz G-SYNC
    Storage #1Samsung SM961 NVMe 256GB
    Storage #2Cruical MX300 1TB M.2 SSD
    Mouse Logitec MX Master
    Headset Razer Kraken Chroma
    OS Windows 10 Pro 64-bit

    Join Date
    Sep 2017
    Reputation
    10
    Posts
    15

    See here for a possible fix for this! https://rog.asus.com/forum/showthrea...463#post688463

  5. #55
    New ROGer Array
    Join Date
    Oct 2013
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    Fixed.

    I had the same issue and i could notice the scrolling not working after restart or after sleep.

    I have installed this driver from the microsoft site:

    ASUS - Mouse - 4/9/2017 12:00:00 AM - 10.0.0.15

    You can get it from here (sort by date)
    http://www.catalog.update.microsoft....ch.aspx?q=ASUS

    or download direct.

    http://download.windowsupdate.com/d/...e6baddb8f3.cab

    Unzip and Install the latest SmartGesture.

    Thanks

    N.B. = CAPTA IS BROKEN, (Expired use V2), i suppose a nice way to prevent users Asus custumer to report issues with their machines..
    Last edited by ade90036; 03-13-2018 at 02:36 PM. Reason: update

  6. #56
    ROG Guru: White Belt Array
    Join Date
    Nov 2015
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    Posts
    90

    Lightbulb the VS issue in LInux

    This does not fix the issue in Linux (e.g. Fedora or Ubuntu)
    This is the bug in the touchpad firmware itself.
    You have the fix posted by Jaegermeister which is corrected firmware for the touchpad IC and firmware burnig app here.
    I scaned it with McAffe and Eset updated today and they show no virus or malware. Propably Bahz got false positive as some antiviruses recognize firmware burning apps as malware.

    And there is this thread with link the the touchpad firmware which is the same file Jeagermeiser posted.

    AND ASUS SUPPORT!!!
    Why do You alllways say to reinstall drivers, when you know it does not help???
    Why not send corrected touchpad firmware?
    AHH I forgot your TEIR 1 support it's just salesman copy/pasting standard responses from Notepad.

    Cheers
    Last edited by winyl; 03-17-2018 at 07:52 AM.

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