09-03-2016 09:53 AM - last edited on 03-06-2024 01:45 AM by ROGBot
09-03-2016 02:33 PM
09-03-2016 09:02 PM
Clintlgm wrote:
Maybe you should PM Bahz or Cl-Albert they work for Asus and can possible help you get your issue resolved.
That said, in your picture I see that you are not Throttling, your peak temp was 78 C, these are not high temps, Not high enough to shut down your notebook, well for light loads or Idle that would be high.
Unfortunately many people have bad experience with tech support. It is important to document what your issues is and explain how to duplicate it.
09-05-2016 07:36 PM
09-05-2016 07:59 PM
09-06-2016 09:54 AM
dunwanted wrote:
you think its worth it sending it again, its going to be the 3rd time in about 3 months. It costs me around 150 us to send it and recieve, since i have to send it to the us first and the laptop is kinda heavy
09-06-2016 10:19 AM
cl-Albert wrote:
Hi dunwanted, sorry to hear the system hasn't been working better for you.
Anyway, wanted to mention some things below to consider and feel free to discuss more here or by PM if you prefer.
- Noticed you may have sent it through your store before to be checked, and thought you may want to check with them again if you haven't already just to see if they can provide any better options this time (not sure about that, but if they upgraded anything for you, may be good to keep them involved too in case it's related to any of their upgrades).
- If the system actually powers off during use, it makes me worried about the hardware, and if you send it in for RMA, make sure it's something repair can catch and also provide some concise suggestions if necessary. If repair doesn't see the problem when they get your notebook, they probably aren't going to be able to fix it, so you want to make sure they can catch it.
- Not sure if you have been including the AC adapter with your RMAs (which we may not normally want sent in if it isn't related to the problem, but in this case it may be), but it's something to check or keep an eye on too. Make sure you are using the correct original ASUS AC adapter and give us the output details if you want to check into it more now.
09-06-2016 11:10 AM
dunwanted wrote:
my pc goes to sleep at random times mostly while in heavy use
dunwanted wrote:
Yes i am using the original asus ac adapter my laptop came with, every time i sent my laptop for RMA i sent the AC adapter, but since i don't know exactly whats causing the problem i can't say. im just unlucky since i might have bought a faulty device. already wasted 300 US sending (i live outside the US, and bought the laptop while i was in the US) my laptop to RMA, for it to stay the same.
so i would like to know what are my options here?? if i should send it again or what?
dunwanted wrote:
i have not overclocked anything on the laptop, i have runned several benchmarks and it did not turn off, also ran about 10 stress tests for 30 mins and only on one of those stress test my pc went to sleep or in hibernate randomly.
09-06-2016 11:16 AM
cl-Albert wrote:
Just want to try to confirm it is a hardware problem as best we can and try to figure out how repair will be able to see the problem to solve it.
- Don't expect repair likes hearing about random problems since they can be tougher to catch, but just wondering how often it happens and how easy will it be to see the problem? Is it once a day on average, once a week, etc. and do you have any suggestions for them to try?
- So is it really a 'sleep' problem instead of a power off problem? How do you 'wake' up the system when the problem happens or do you just power if off and power it on?
yeah its very easy to catch, i use to think it was overheating because it always happens when I'm playing a game. yesterday i happened 3 times and today i played CSGO for about 30+ mins and it happened. im pretty sure its sleep mode, i resume it by pressing the keyboard, moving the mouse or pressing the power button. when i do so
the laptop resume what i was doing, and game is still running, and even its an online game it doesn't even disconnect me.
09-06-2016 11:47 AM
dunwanted wrote:cl-Albert wrote:
Just want to try to confirm it is a hardware problem as best we can and try to figure out how repair will be able to see the problem to solve it.
- Don't expect repair likes hearing about random problems since they can be tougher to catch, but just wondering how often it happens and how easy will it be to see the problem? Is it once a day on average, once a week, etc. and do you have any suggestions for them to try?
- So is it really a 'sleep' problem instead of a power off problem? How do you 'wake' up the system when the problem happens or do you just power if off and power it on?
yeah its very easy to catch, i use to think it was overheating because it always happens when I'm playing a game. yesterday i happened 3 times and today i played CSGO for about 30+ mins and it happened. im pretty sure its sleep mode, i resume it by pressing the keyboard, moving the mouse or pressing the power button. when i do so
the laptop resume what i was doing, and game is still running, and even its an online game it doesn't even disconnect me.