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  1. #1
    New ROGer Array
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    I need advice how to proceed for G751 JY keyboard and freezing issues

    Hi there
    I have question about warranty on my laptop G751 JY.
    I had it now for little bit over one year. And I have issue with key's on my keyboard. Keys spending very quickly. Especially W,S,D,A...I mean, I bought it for games.
    On April, that 4 keys was totally worn. It was no black finish on them at all. But, I was still playing it like that. Switched keyboard light off and go on.
    Until one of these keys just broke on half.
    So, I contacted support and they told me that they need to make service on that. They CAN'T send me only that 4 keys and I will and can replace them.
    So, I agreed and I send laptop to them. After couple of days I got e-mail where they telling me that warranty not covering that kind of damage, even is comp less than 1 year old.
    I agreed to pay which was around €50.They will change whole keyboard and that was it.

    So after April, and about now, my keys are started being worn again.. Same issue. Same keys. But, this time I didn't have time to play games that much and I DIDN'T PLAY.

    My intention right now, is contacting support again and complain..But..and ohh..last time when they had my comp, they ****ed something.
    Right now, I got my picture and sound freezing for second or less, randomly.

    What will be your suggestion guys?

    Thank Your very much for reading this.

    BR.

  2. #2
    ROG Enthusiast Array Bills86e's Avatar
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    Jul 2012
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    The freezing mouse, PC not responding, some times a crash, squeel, black screen, or screen with gibberish files,
    IS the graphics display driver is corrupted. I had to buy the new 2016 driver from Nvidia. I have a geforce GTX 670M.

    I had a Tech working on it 2 weeks, he was convinced it was software related, but he was very wrong.

    I have not had ANY issue since.


    Bills86e
    ASUS G75VW-DS72
    LG55LX6500 Display
    A Green Weed to computing

  3. #3
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

    Join Date
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    Quote Originally Posted by MaxDK View Post
    Hi there
    I have question about warranty on my laptop G751 JY.
    I had it now for little bit over one year. And I have issue with key's on my keyboard. Keys spending very quickly. Especially W,S,D,A...I mean, I bought it for games.
    On April, that 4 keys was totally worn. It was no black finish on them at all. But, I was still playing it like that. Switched keyboard light off and go on.
    Until one of these keys just broke on half.
    So, I contacted support and they told me that they need to make service on that. They CAN'T send me only that 4 keys and I will and can replace them.
    So, I agreed and I send laptop to them. After couple of days I got e-mail where they telling me that warranty not covering that kind of damage, even is comp less than 1 year old.
    I agreed to pay which was around €50.They will change whole keyboard and that was it.

    So after April, and about now, my keys are started being worn again.. Same issue. Same keys. But, this time I didn't have time to play games that much and I DIDN'T PLAY.

    My intention right now, is contacting support again and complain..But..and ohh..last time when they had my comp, they ****ed something.
    Right now, I got my picture and sound freezing for second or less, randomly.

    What will be your suggestion guys?

    Thank Your very much for reading this.

    BR.

    First, quit beating the crap out of your keys or wash the meth chemicals off of your hands before touching it. I have a g751JY, G751Jl, G752VY and an older G74SX. Out of all these machines only the "A" key on the G74SX had the black worn off ater like 5 years! I bought a key for it at a third party site, took like 5 minutes to replace.
    Picture and sound freezing could be a lot of things from drivers to malware but I'd highly doubt its something they did.

    Nvidia drivers are FREE

  4. #4
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
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    here is a link to replacement keyboard keys. Takes about 5 min or less to change them.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

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