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  1. #11
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    Quote Originally Posted by Chino View Post
    If you don't have anything on your OS, I would just do a fresh install. Right after the installation is completed, go to device manager and point device to the Bluetooth driver. See if that works.
    Thanks Chino. No dice.
    Just went through the entire install process again (Reset PC including erasing any personal files). Immediately tried BlueTooth.
    Same result. Very frustrating. Bluetooth has been so unstable for me on this board.


    Also tried SFC and DISM scans and resetting Windows apps.

    Urrgghh.

  2. #12
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    Quote Originally Posted by bowman9991 View Post
    Thanks Chino. No dice.
    Just went through the entire install process again (Reset PC including erasing any personal files). Immediately tried BlueTooth.
    Same result. Very frustrating. Bluetooth has been so unstable for me on this board.


    Also tried SFC and DISM scans and resetting Windows apps.

    Urrgghh.
    Try a fresh installation from the ground up instead of using Recovery.

  3. #13
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    Quote Originally Posted by Chino View Post
    Try a fresh installation from the ground up instead of using Recovery.
    You mean by installing from the original windows disk? Or is there a way I can do this through settings?
    Actually, I thought a "Reset PC" with no personal files was a fresh install?

  4. #14
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    That's correct.

    Once you've installed your OS, you should see the BCM20702A0 entry in device manager. If it's not the list, try repeating the process I suggested earlier to disable and enable the module. If it still doesn't show up, then the Bluetooth controller is probably dead in which case you'd need to RMA your motherboard.

    Click image for larger version. 

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  5. #15
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    Thanks for the help Chino. I will do a complete refresh starting with the original Windows 10 disk when I get home, following your instructions - and let you know how it goes. Cheers. John

  6. #16
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    Quote Originally Posted by Chino View Post
    That's correct.

    Once you've installed your OS, you should see the BCM20702A0 entry in device manager. If it's not the list, try repeating the process I suggested earlier to disable and enable the module. If it still doesn't show up, then the Bluetooth controller is probably dead in which case you'd need to RMA your motherboard.

    Click image for larger version. 

Name:	r5e10-bluetooth.PNG 
Views:	12 
Size:	234.1 KB 
ID:	59504
    No joy Chino. Once rebuilt with a clean install (reformatting the hard disk, etc). there was no reference to the Bluetooth Controller.
    Tried enabling/disabling in bios again.. So I guess it's dead then? Only had the board for a couple of months.

    Is this definitely the last thing I can try? Would resetting the motherboard work? Or bios changes of any description?
    Is there a way to plug in and then unplug the Bluetooth module physically?

    Any troubleshooting I can do before I have to dismantle my system appreciated.
    May not be rebuilding with a rampage motherboard if I have to send it in for RMA

    Cheers,
    John

  7. #17
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    You can try updating to the latest 1003 BIOS to see if it changes anything. If not, looks like its time to RMA.

  8. #18
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    Quote Originally Posted by Chino View Post
    If you don't have anything on your OS, I would just do a fresh install. Right after the installation is completed, go to device manager and point device to the Bluetooth driver. See if that works.

    Tried Bios 1003. No change. Game over I guess. :-(

  9. #19
    ROG Member Array NeeqOne PC Specs
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    MotherboardASUS ROG Rampage V Edition 10
    ProcessorIntel Core i7-5820K 3.3GHz 6-Core Processor
    Memory (part number)GSkills Ripjaws 4 (4 x 8GB) DDR4-2800 Memory
    Graphics Card #1EVGA GeForce GTX 980 Ti HYDRO COPPER Video Card
    Storage #1Samsung 950 PRO 512GB M.2-2280 Solid State Drive
    Storage #2Samsung 850 Pro Series 512GB 2.5" Solid State Drive
    CPU CoolerCustom Water Cooling
    CaseCaselabs M​ercury S8
    Power SupplyEVGA SuperNOVA P2 1200W 80+ Platinum Certified Fully-Modular ATX PSU
    Keyboard Logitech G710 Plus Wired Gaming Keyboard
    Mouse Asus ROG Gladius Wired Optical Mouse
    Headset V-MODA CROSSFADE M-100 SHADOW Headphones
    Mouse Pad ROG Whetstone Gaming Mouse Pad
    Headset/Speakers V-MODA CROSSFADE M-100 SHADOW Headphones
    OS Microsoft Windows 10 Pro OEM (64-bit)

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    Quote Originally Posted by bowman9991 View Post
    Tried Bios 1003. No change. Game over I guess. :-(
    My bluetooth is also not working. But with the horror stories about ASUS RMA, I don't even want to dream of RMAing the MB.

  10. #20

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