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  1. #1
    ROG Member Array Wheezy PC Specs
    Wheezy PC Specs
    MotherboardMaximuss viii Extreme
    Processor6700K @ 4.6
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    MonitorPG279Q
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    PG279Q - Asus Tech support reply is absurd

    I literally just received this reply from Desmond W regarding the PG279Q as I started having the vertical line issue. I sent in my request via the link in the sticky above.

    Ready, it's good for a laugh. At the same time, I absolutely despise getting the run around on tech support on an $800 monitor that is clearly defective.
    I'm in shock that Asus have people replying to technical support tickets that give answers like the one below.

    "I do appiligize for the issue you are having with that vertical bar and I regret to inform you that a monitor is a plug and play device
    and doesn't need a firmware or any form of drivers to perform to its designed specifications, a monitor doesn't have a fairmware."

  2. #2
    ROG Enthusiast Array SimondsUnchaind PC Specs
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    MotherboardRampage V Edition 10
    ProcessorIntel I7 6850k
    Graphics Card #1ROG Strix 1070
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    MonitorDell S2417dg
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    Quote Originally Posted by Wheezy View Post
    I literally just received this reply from Desmond W regarding the PG279Q as I started having the vertical line issue. I sent in my request via the link in the sticky above.

    Ready, it's good for a laugh. At the same time, I absolutely despise getting the run around on tech support on an $800 monitor that is clearly defective.
    I'm in shock that Asus have people replying to technical support tickets that give answers like the one below.

    "I do appiligize for the issue you are having with that vertical bar and I regret to inform you that a monitor is a plug and play device
    and doesn't need a firmware or any form of drivers to perform to its designed specifications, a monitor doesn't have a fairmware."
    The live chat support is honestly the biggest joke. I have been told that router AC ratings (AC 1300, AC 1900, AC3200 etc.) are just Asus model numbers and have no relevance to internet speeds or hardware specifications. I have been told to troubleshoot a motherboard without a GPU, the list of incorrect information given by them is off the charts.

    ALWAYS call. Apparently phone support also has a level 2 and level 3 support which you can ask for, usually resulting in a far more knowledgeable person. (I have not tried asking for higher "level" support myself before though.

  3. #3
    ROG Member Array Wheezy PC Specs
    Wheezy PC Specs
    MotherboardMaximuss viii Extreme
    Processor6700K @ 4.6
    Memory (part number)32GB GSkill Ripjaws 3600
    Graphics Card #1GTX 1080 @ 1900mhz
    MonitorPG279Q
    Storage #1950Pro
    CPU CoolerNZXT Kraken
    CaseCM Storm Stryker
    Power SupplyEVGA Supernova 850
    Keyboard Corsair
    Mouse Mamba TE
    Headset OLD School stereo - better than any gaming headset
    Mouse Pad Func Industries

    Join Date
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    Great information on calling, thank you!.

    I did reply to the first ticket with a link to the sticky above as well as some general information regarding hardware/firmware.

    I have been told that my "issue" has been sent to level 2. If they don't come through with a response that I'm happy with I will call.

    Thanks again for the information and your time, it is appreciated.

  4. #4
    Moderator Array
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    Wheezy, please PM me, I'll help you out.

  5. #5
    ROG Member Array Wheezy PC Specs
    Wheezy PC Specs
    MotherboardMaximuss viii Extreme
    Processor6700K @ 4.6
    Memory (part number)32GB GSkill Ripjaws 3600
    Graphics Card #1GTX 1080 @ 1900mhz
    MonitorPG279Q
    Storage #1950Pro
    CPU CoolerNZXT Kraken
    CaseCM Storm Stryker
    Power SupplyEVGA Supernova 850
    Keyboard Corsair
    Mouse Mamba TE
    Headset OLD School stereo - better than any gaming headset
    Mouse Pad Func Industries

    Join Date
    Sep 2016
    Reputation
    10
    Posts
    9

    PM sent!

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