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  1. #1
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    Angry G751 Battery charging issue

    I have the ROG G751 JY which is maybe 1 1/2 years old
    All of a sudden the battery says 0% (plugged in and charging) however it won't go above 0%
    Now, all of a sudden it charges to 5% but won't go further than that and if I restart it's back to 0%

    I can run it via the power cable but since these machines have power cords that randomly fall out with the most gentle movement I'm finding I'll be in the middle of editing
    photos and the machine shuts off.

    The one nite I rebooted, it ran literally 1 minute and shut off, restarted and it ran literally 1 minute and shut off and kept doing that for about 20 minutes. I was making sure there
    was ZERO movement on the cord.

    Does anyone have an idea if this is the battery which of course is inside the machine so you have to take it to someone to replace or could it be the cord?
    So frustrating to purchase a high end laptop for the money I did and already be having issues.

    My lesson from this, don't buy another laptop which has an internal battery lol

  2. #2
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    please help

    i have the same problem also for my laptop g751jt anyone knows how to fix it?

  3. #3
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    Yep sound like a bad battery, and yes disassembly of your notebook is required I would contact tech support https://www.asus.com/us/support/callus
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  4. #4
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    Quote Originally Posted by Clintlgm View Post
    Yep sound like a bad battery, and yes disassembly of your notebook is required I would contact tech support https://www.asus.com/us/support/callus
    Well I have contacted them and they'll fix it for a mere $250.00 but the thing is, this thing is so heavy I hate to go through trying to mail it back. It wouldn't be bad if the cord isn't faulty and falls out at
    even the slightest breath on these things. You'd think for a machine over 2k they'd at least have worked on that .

    I may take it to someone local so I don't have to try and mail this monster

  5. #5
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    hmm mine is 4 + years old and the plug to computer is still very snug as is the plug that goes into my UPS. So I don't understand why your cord is loose? I'm guessing that the plug is good but the socket is damage that would be soldered on to the mother board?
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  6. #6
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    Quote Originally Posted by Clintlgm View Post
    hmm mine is 4 + years old and the plug to computer is still very snug as is the plug that goes into my UPS. So I don't understand why your cord is loose? I'm guessing that the plug is good but the socket is damage that would be soldered on to the mother board?
    Do you have the same model? I've seen others post that theirs is the same. It feels secure but randomly falls out

  7. #7
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    2 things,

    1) your battery is toast.
    2) you need to do something about that connection. That happens when you have it under heavy strain. Ive have had many laptops over the years and always took care to not have that connection stressed and Ive seen many get loose over the years, NONE of them mine and every single one of them was from abuse.

  8. #8
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
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    No I don't and I haven't noticed this issue here in this forum, but then I don't read every thread either. I think I would set a trap for that Gremlin that keeps pulling your plug
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  9. #9
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    Try a full system reboot i had this issue some months back and it fixed it.

    one of many problems ive had with this g751.

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