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  1. #1
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    Help in troubleshooting a stutter when playing Youtube videos - Need Ideas

    I'm looking for ideas on troubleshooting a stutter that I see when watching videos online. It's pretty sporadic but I usually get a blip in audio/video that lasts less than half a second every ~10 minutes.

    System:
    6700k
    Z170 hero
    g.skill ddr4 @ 2800
    Intel 750

    Bios 0802
    Newest Chipset, Audio, NVME, AI suite drivers installed.

    Bios is pretty standard other than XMP for the memory and CSM settings for the SSD. Memtest shows the memory with no errors.

    Any ideas?

  2. #2
    ROG Enthusiast Array Celador PC Specs
    Celador PC Specs
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    Do what i did and uninstall realtek drivers as well as sonic studio. It fixed most of my stuttering sound issues.

    You can also download:

    http://www.resplendence.com/latencymon

    And check whether some driver is causing latency spikes.

  3. #3
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    Quote Originally Posted by Celador View Post
    Do what i did and uninstall realtek drivers as well as sonic studio. It fixed most of my stuttering sound issues.

    You can also download:

    http://www.resplendence.com/latencymon

    And check whether some driver is causing latency spikes.
    Thank you for the information. After running latencymon during a few hiccups I get this message. "Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates."

    Not sure what to do with that message. Will try removing the realtek/sonic studio next.

  4. #4
    ROG Enthusiast Array Celador PC Specs
    Celador PC Specs
    MotherboardAsus VIII Maximus Hero
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    Memory (part number)Corsair DDR 4 32gb 2400 Mhz RAM
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    Sound Cardbuilt-in piece of ****
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    You should click on a "drivers" page in latency monitor and look at the drivers which are causing those spikes. Or at least post a screenshot.

    Like this one:

    http://i.imgur.com/km5440k.png?1

  5. #5
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    you probably on windows 10 and nothing will fix this issue until windows 10 gets fixed and better drivers are released, the sound on windows 10 is lacking the quality that windows had and on top of that stutters all over the place at random on realtek drivers and cmedia also.......

  6. #6
    ROG Guru: Gold Belt Array Menthol PC Specs
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    MotherboardM 10 Apex / XI gene
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    You can try disabling the sonic studio from starting to see if that helps, if you have Ram Cache or Ram Disk installed, disable them and rerun latency mon

  7. #7
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    it has nothing to do with that, unfortunately only windows update and solid drivers will resolve this 100%, if you ask me buying a board and having this issue is so annoying how can such a fundamental feature skip so many tech companies

    microsoft
    realtek
    cmedia
    and in this case ASUS


    https://rog.asus.com/forum/showthrea...UES-Bios/page2

  8. #8
    ROG Enthusiast Array Celador PC Specs
    Celador PC Specs
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    If all else fails - try disabling asmedia usb 3.1 controller and asmedia storage controller in bios settings, as well as unistalling asus aisuite 3 and realtek drivers. For me it fixed (hopefully) all of my issues with this motherboard.

  9. #9
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    Quote Originally Posted by Menta1 View Post
    you probably on windows 10 and nothing will fix this issue until windows 10 gets fixed and better drivers are released, the sound on windows 10 is lacking the quality that windows had and on top of that stutters all over the place at random on realtek drivers and cmedia also.......
    Yep you're right. Hopefully the drivers improve on the ASUS side.

    Quote Originally Posted by Celador View Post
    You should click on a "drivers" page in latency monitor and look at the drivers which are causing those spikes. Or at least post a screenshot.

    Like this one:

    http://i.imgur.com/km5440k.png?1
    This is really helpful, am I looking for high numbers on the ISR, the DPC or the execution?

  10. #10
    ROG Enthusiast Array Celador PC Specs
    Celador PC Specs
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    ProcessorIntel Skylake 6700k
    Memory (part number)Corsair DDR 4 32gb 2400 Mhz RAM
    Graphics Card #1Nvidia GTX 970 - Asus Strix OC II
    Sound Cardbuilt-in piece of ****
    Storage #1OCZ Vertex SDD
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    Quote Originally Posted by bahamut458 View Post
    Yep you're right. Hopefully the drivers improve on the ASUS side.

    This is really helpful, am I looking for high numbers on the ISR, the DPC or the execution?
    Highest Execution (ms). If its past 10ms - you will definitely hear some stuttering. Anything below 1 is fine. Anything above is a reason to look at this driver closely.

    ISR is also important. You can post your screenshot here if you want.

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