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  1. #1
    New ROGer Array
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    Gears of War 4 Bundle Redemption - Not working

    I'm from New Zealand and I'm trying to redeem the code for the free Gears of War 4 game. I have downloaded the ASUS game promotion authenticator
    but it fails and says "Sorry, we can't detect your PPID."

    I have tried sending the site admin a message like it says to do with all the details of my graphics card but when I submit the form
    it comes back with "Ungültige Weiterleitungs (Invalid redirect.)"

    I have also sent an email to oppromotion@asus.com.au and rog_forum@asus.com last week but no reply as of yet.

    I just want my game code! It shouldn't be this hard.

    Any help would be much appreciated.

  2. #2
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    I'm having the exact same issue.

    I've messages board admin, rog email, msgd on facebook, but have not received any responses.

    I'm in complete agreement with thekiwidavid.

    Why is it so hard to get a response ?

  3. #3
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    Why is so damn hard to give me a coupon?

    I have the exact same issue.

    I am from Australia and purchased the game 4 days ago and immediatly tried to redeem the GoW4 game via the online instructions - which took forever and i still have not heard from ROG.

    The PPID number took like a 100 times as the instructions pictures you are using are just flipping bad - you would think someone who chargers AUD$1000 for a card would have better instructions or online support.
    Anyway i got the PPID correct and uploaded all the required information. Even reached step 4 which said the codes have been emailed to me but still nothing.

    I reached out on the rog_asus@forum.com for 4 days straight but still no reply.

    Why is so bloody hard to give out product codes? Asus used the ROG Strix partnership boards to advertise for this promotion?? and they did not think about stocking game codes?

    into my 5th day now and just about had my fill. Never again ROG.
    Last edited by Cruzer679; 10-05-2016 at 12:24 PM.

  4. #4
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    GoW4 Promo

    Quote Originally Posted by thekiwidavid View Post
    I'm from New Zealand and I'm trying to redeem the code for the free Gears of War 4 game. I have downloaded the ASUS game promotion authenticator
    but it fails and says "Sorry, we can't detect your PPID."

    I have tried sending the site admin a message like it says to do with all the details of my graphics card but when I submit the form
    it comes back with "Ungültige Weiterleitungs (Invalid redirect.)"

    I have also sent an email to oppromotion@asus.com.au and rog_forum@asus.com last week but no reply as of yet.

    I just want my game code! It shouldn't be this hard.

    Any help would be much appreciated.
    Having same issue got the "Ungültige Weiterleitungs (Invalid redirect.)" so emailed - got response few days later so they gave me a new link
    https://rog.asus.com/forum/sendmessa...968.1466141044
    This was at least English ans seemed to submit - but that was 29th Sept and still no response with codes

  5. #5
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    Hi Guys,

    Please kindly private message me with the following, and we will do our best to resolve this matter ASAP:
    1. A photo of your PPID label.
    2. A photo of your purchase invoice.
    3. A photo of your serial number label.
    4. The screen shot of the errors encountered.
    5. When did you last tried to redeem and encountered this issue?

    Remark: For this case alone, I can only assist ANZ (Australia & New Zealand) customers, as I have no authority for other regions I am afraid.

    Many thanks.

    regards,
    Last edited by ASUS-OP; 10-07-2016 at 01:24 AM.

  6. #6
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    This is the error I end up with. Cant progress any further. PM sent.

    Click image for larger version. 

Name:	asus_error.jpg 
Views:	266 
Size:	20.7 KB 
ID:	59704

  7. #7
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    I'm having the same issue, although the authenticator does seem to let me progress. For the GTX1070 Turbo, the label was on the side of the card with the format "GTX1070 xxxxxx-xxxxx". The website seems to be down however. Have PM'ed the ASUS rep, hopefully get a reply soon! :P

  8. #8
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    The authenticator cant detect my ppid, Where do i go from here have inboxed the rep above but no response in 3 days

  9. #9
    New ROGer Array Aessmatics PC Specs
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    Need GOW 4 redeem code

    purchased my card last week with no GOW 4 Redeem code. I heard the servers got hacked and codes were stolen. Maybe you guys could give another game to redeem.
    Still no response from admin about this problem.

  10. #10
    Moderator Array
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    Hi all,

    Our global redemption team is checking closely looking for the root cause of this issue.

    In the mean time....

    For Australian and New Zealand customers bought an eligible ASUS graphics cards:
    - Please private message me with the following info for me to work with our redemption team to check your redemption status for you:
    1. A photo of your PPID label.
    2. A photo of your purchase invoice.
    3. A photo of your serial number label.
    4. The screen shot of the errors encountered.
    5. Your name and email address used to make this redemption.

    For Australian and New Zealand customers bought any other eligible products (gaming notebook), please private message "rog_au" for assistance.

    For customers in any other counties outside Australia and New Zealand, please get in contact with your ASUS/ROG facebook fan page for assistance.

    regards,

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