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  1. #1
    ROG Member Array
    Join Date
    Sep 2015

    asus rog g551jw - extremly low fps

    hi guys.

    Okay will try to make this short. I bought my asus rog g551 jw 960m (12 gb ram) about 8 months ago, it s a great laptop, it ran most games such as witcher 3 on high settings.
    Unfortunately I took it to a repair shop to have it cleaned as it was very dusty and overheating alot. After i got it back everything was perfect, except when i got home
    after uni I went to play some dota 2 with my friends. I mean the fps was about 8-12 on it. It was unplayable by far. Only to games it happens like this, I mean every game.

    I went with the most obvious thing and reinstalled my windows, deleted everything , updated drivers , went to bios to see if there was something wrong there , then installed
    steam. The exact problem, just a tiny bit better, it was unplayable.

    Took it back to the repair shop told them about it, and said it can t be a software problem, so they kept it there for 2 weeks, ran alot of test on it , like furmark , realbench
    and so on.

    I got it back today, they told me both drivers are working perfectly( intel i7 and nvidia 960m) , and that there is no hardware problem watsoever.
    So i took it home, installed a game(dota 2), and the same result happened (still between 6-12 fps).The laptop is not overheating at all , and it starts up in mere seconds, as with any other program.

    I am confused, there is nothing I can change now, i'm not sure if the warranty went away as they opened the laptop to clean it at the repair shop. Is there something else
    I can do?

    best regards.( sorry if the text is all over the place )
    Last edited by Stricken; 10-06-2016 at 08:41 PM.

  2. #2
    ROG Guru: Green Belt Array Dreamonic PC Specs
    Dreamonic PC Specs
    Laptop (Model)ASUS GX800VH-XS79K
    MotherboardASUS GX800VHK (Intel CM238/IDA154) w/Custom BIOS
    ProcessorIntel Core i7-7820HK @ 4.8Ghz (+150mV) FCBGA 1440
    Memory (part number)64GB (PC4-22400) @ 18-18-18-38-53 (76.D305G.D060B)
    Graphics Card #1NVIDIA GeForce GTX 1080 8GB (GP104) OC @ +200/+800 w/Custom VBIOS
    Graphics Card #2NVIDIA GeForce GTX 1080 8GB (GP104) OC @ +200/+800 w/Custom VBIOS
    MonitorASUS PG348Q 34" 3440x1440 @ 100Hz w/G-SYNC (mDP-to-DP)
    Storage #13x Samsung 512GB NVMe SSD RAID0 (S316NY0HA00959)
    CPU CoolerASUS GX800VHK Water Cooling Dock
    CaseASUS GX800VHK Chassis
    Power SupplyASUS 2x 330W Power Adapter (AC 100~240V, 50/60Hz, 16.9A/19.5V)
    Keyboard ASUS ROG Claymore
    Mouse ASUS ROG Spatha
    Headset ASUS STRIX 7.1 Gaming Headset
    Mouse Pad ASUS ROG Whetstone
    OS Windows 10 Pro x64 / Arch Linux w/KDE Plasma
    Network RouterAsus ROG Rapture GT-AX11000 + GT-AC5300
    Accessory #1 Kensington 4 Port USB 3.0 Hub (K33978WW)
    Dreamonic's Avatar
    Join Date
    Dec 2012

    You're probably playing off the iGPU (integrated) instead of the dGPU (dedicated) as your model has Optimus. I read no mention of you knowing that in your post. Just check your NVIDIA Control Panel and make sure in Manage 3D settings > Global Settings tab > High-performance NVIDIA processor is selected like in the picture below. Then test your games again.

  3. #3
    ROG Member Array
    Join Date
    Sep 2015

    thank,yes I forgot to mention that but I did do it and restarted the game just to be sure it set in but still the same result. I'm afraid it might be a problem where i might need to change the motherboard or the graphic card. And that is more than the laptop is worth atm.

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