10-08-2016 07:40 AM - last edited on 03-06-2024 07:46 PM by ROGBot
To be eligible for the Pick-Up and Return (PUR) service in selected European countries, sign up for an ASUS VIP membership
and upload your purchase invoice within one month of purchase (dated on or after 1 Jan 2014) at http://www.asus.com/support/
10-09-2016 08:34 AM
10-18-2016 04:47 AM
There is some thermal paste in the bottom edge of the CPU socket and also approx 4 slightly bent pins near the top of the socket. Photos on the RMA. Rejected due to physical damage
This is to confirm that the recent return of your goods has resulted in one or more items being deemed warranty void due to physical damage.
As such Scan Computers cannot take any further direct action in providing a replacement or repaired unit at this time. Normal procedures would leave us with no alternative but to return your goods and take no further action.
However, as a company with a high priority in Customer Service it has been agreed with a line manager to return the item directly to the relevant manufacturer / supplier on your behalf.
In doing so we have to make clear this is NOT an acceptance of fault or guarantee that we will be successful in obtaining a replacement or repaired unit for you, we will try our best for you, acting above and beyond our normal operating procedures, we will do this as quickly and as swiftly as we possibly can, however, no timeframe can be guaranteed.
In order for us to action this process a service charge of £25+vat must be made to Scan, this charge is levied towards the costs we will incur in processing the above for you. There may be further charges from the manufacturer / supplier which we cannot advise at this stage, if any additional fee is applicable you will be advised of this before the manufacturer / supplier proceeds.
10-18-2016 08:47 AM
10-18-2016 09:10 AM
Nate152 wrote:
Thank you
Yes they will charge you to replace the cpu socket and will cost about $150.00 u.s. dollars, you'll have to make the call on getting it repaired or buying a new motherboard.
Since there are only 4 offset cpu socket pins you can straighten them with a wooden toothpick in good light with a magnifying glass which is what I would do, a good eye and a steady hand are key.
10-18-2016 09:11 AM
10-18-2016 09:31 AM
10-18-2016 09:32 AM
Nate152 wrote:
Asus will void the warranty because of user error.
10-18-2016 09:41 AM
10-18-2016 11:46 AM
Nate152 wrote:
So I see four options for you.
1) Just use Dimm slots A2 and B2
2) Straighten the socket pins yourself
3) Pay to have the the cpu socket replaced
4) Buy a new motherboard