So, I've sent the MoBo to Scan, aaaaand they've rejected the RMA.
Here's what they've said:
I agree on the paste, but that's not physical damage - it's non-conductive and it's an insignificant amount.
The pins are not really bent - they're just slightly offset. The CPU works perfectly fine!
They've also attached a few photos (below).
Anyways, reading on numerous forum posts - I'm not gonna even try and debate their idiotic decision.
They gave me an option to pay £25 and have it sent to Asus. Here's what they're saying:
Should I go ahead with this. I'm affraid that if I sign, I agree on the fact that the warranty is void. Wouldn't this mean that Asus will charge me to fix it?
Here's what they've said:
There is some thermal paste in the bottom edge of the CPU socket and also approx 4 slightly bent pins near the top of the socket. Photos on the RMA. Rejected due to physical damage
I agree on the paste, but that's not physical damage - it's non-conductive and it's an insignificant amount.
The pins are not really bent - they're just slightly offset. The CPU works perfectly fine!
They've also attached a few photos (below).
Anyways, reading on numerous forum posts - I'm not gonna even try and debate their idiotic decision.
They gave me an option to pay £25 and have it sent to Asus. Here's what they're saying:
This is to confirm that the recent return of your goods has resulted in one or more items being deemed warranty void due to physical damage.
As such Scan Computers cannot take any further direct action in providing a replacement or repaired unit at this time. Normal procedures would leave us with no alternative but to return your goods and take no further action.
However, as a company with a high priority in Customer Service it has been agreed with a line manager to return the item directly to the relevant manufacturer / supplier on your behalf.
In doing so we have to make clear this is NOT an acceptance of fault or guarantee that we will be successful in obtaining a replacement or repaired unit for you, we will try our best for you, acting above and beyond our normal operating procedures, we will do this as quickly and as swiftly as we possibly can, however, no timeframe can be guaranteed.
In order for us to action this process a service charge of £25+vat must be made to Scan, this charge is levied towards the costs we will incur in processing the above for you. There may be further charges from the manufacturer / supplier which we cannot advise at this stage, if any additional fee is applicable you will be advised of this before the manufacturer / supplier proceeds.
Should I go ahead with this. I'm affraid that if I sign, I agree on the fact that the warranty is void. Wouldn't this mean that Asus will charge me to fix it?
