10-13-201605:33 PM - last edited
3 weeks ago
by ROGBot
I've had this for a few months now and the touchpad worked perfectly fine until today. It does not even show up in device manager and I have uninstalled asus PTP in order to try and reinstall it however I keep getting the "There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor" error. Can someone help me fix my touchpad? Thanks!
Edit* I found the I2C HID device in device manager and there seems to be an error with it. Also if I tried to repair the ptp in control panel it would say "There is a problem with this windows installer package. A program run as part of the setup did not finish as expected"
i have same issue since last month. i already search in google and try to reinstall ATK, Touchpad drivers and Smart Gestures. but same issue happend to me and cannot resolve.
I had the same problem and I downloaded the new ATK package. Then don't restart. Shut down first then start the laptop again. For some reasons restart didn't work for me. Hope this help.