LAST UPDATED: April 17, 2017

***Please note that the promotion code is included in all products that are qualified in the advertised game promotion, if you didn't receive one then it's one of the following reasons:
1) Your retailer is "not" a participating retailer in this promotion
2) You purchased old stock which was manufactured before this promotion so therefore will not come with a promotion code

For both situations above, please contact your retailer directly and they should be able to further confirm and assist you.


The following information is only for Nvidia game promotions, for all non-Nvidia game promotions, please follow the instructions from the official promotion website.

***ASUS game promotion website is only intended for select APAC countries, these include the following:
-Australia
-Hong Kong
-Indonesia
-South Korea
-Malaysia
-New Zealand
-Philippine
-Singapore
-Taiwan
-Thailand
-Vietnam

[For ALL countries] Nvidia has recently changed the method to redeem the game code promotions, please follow the instructions in the link below:
http://www.geforce.com/redeem-instructions

Other FAQs related the redeeming the game code through Geforce Experience:
http://www.geforce.com/redeem-faq

***BELOW INFORMATION IS ONLY FOR THE LISTED APAC COUNTRIES***
In the situation where an issue occurred while trying to redeem the game code through the ASUS promotion website, please see below:

For all graphics card game promotions, you can send all your product information to rog_forum@asus.com

For all notebook game promotions, you can send all your product information to asusrogevents@asus.com

Please provide the following required information in this order:

Country:
Product S/N:
PPID (click here to find out how to locate PPID):
Link to picture of purchase invoice:
Please provide description of issue (screenshot will help):

*Note:
These two emails will only handle game code promotions, all other non-related emails will NOT receive a reply.

The normal processing time for all requests should be 3-5 business days, please don't email or submit multiple request unless you have already waited more than 5 business days.

Thanks,
Bahz on behalf of ROG support team