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  1. #1
    ROG Enthusiast Array
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    Unhappy G752VS Keyboard stops working when in game.

    Hi Guys

    I am having a weird problem with my keyboard.
    It works fine on startup but when I am in game like 20-30 mins, it suddenly stops working, then if I unplug my mouse (razer deathadder), it starts working again.
    Have happened to me in Dota2 , Mafia 3. Haven't tried other games but is there any fix to it, some driver update or something.

    Thanx

  2. #2
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    Update: So again I was playing and same thing happened, in game keyboard stopped working, I unplugged the mouse and inserted in the left side USB ports, started playing and it never stopped working for straight 3 hours. Now I think its the right side USB ports and something to do with USB+ charging or something like that, will post if I found something else.

  3. #3
    New ROGer Array
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    I Have the Same Problem

    We're you able to find a solution? I have the exact same problem. It gets really annoying to keep un-plugging and replugging the mouse.

  4. #4
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    You might reinstall the ATK Package of driver. Asus Support Downloads also your mouse software sounds like a driver conflict of some sort.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  5. #5
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    Quote Originally Posted by Clintlgm View Post
    You might reinstall the ATK Package of driver. Asus Support Downloads also your mouse software sounds like a driver conflict of some sort.
    I've already tried re-installing the ATK Package. I don't have a mouse software like OP, just the regular HID Compliant Mouse. Please help. I dont want to have to make a complete re-install, because all my work is in it.

  6. #6
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    Quote Originally Posted by Tedted View Post
    I've already tried re-installing the ATK Package. I don't have a mouse software like OP, just the regular HID Compliant Mouse. Please help. I dont want to have to make a complete re-install, because all my work is in it.
    It happened to me again on the left side USB ports too, then what I did was reinstall all the drivers (drivers from asus website) for everything as I had this freshly installed on a SSD, even if it was showing in device manager that nothing needs any drivers , I still installed each and every driver, played an hour yesterday worked ok. till now haven't got a chance to play as much.

  7. #7
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
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    Well you should have your worked backed up, no time like the present before things get worse I use Macrium Reflect Free and external USB hard drive.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  8. #8
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    111
    Posts
    4,188

    Left side ports are a known issue with USB 3.0 for most people
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  9. #9
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    UPDATE: Again same problem , I was playing yesterday and keyboard hanged in game , unplugged the mouse and instantly it started working.
    Let me know if anyone finds anything.

  10. #10
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    Hey Guys

    Update: There is a new Bios update 306 which specifically says it fixes the keyboard.
    Download it at http://www.asus.com/Notebooks/ROG-G7...Desk_Download/

    I will go home and install it and let you guys know what is the result.

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