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  1. #11
    ROG Enthusiast Array
    Join Date
    Apr 2012
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    11
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    36

    Updated the BIOS to 306 , was happy that it wont happen again, but was just playing again keboard hanged. Unplugged the mouse started working right away.
    Doesnt look like the BIOS update fixed the issue.

  2. #12
    ROG Guru: White Belt Array
    Join Date
    Dec 2013
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    10
    Posts
    95

    Just noticed this on the Asus site for G752VS Drivers:

    Hotfix.
    Version* v1.0.0.0

    Description
    ASUS Keyboard Adjustment Tool
    Update your keyboard's firmware and system BIOS.
    File Size
    5.26 (MBytes)
    2016/11/11* update

    I just tried to install it on my G752VS OC Edition but it says "Your computer doesn't support this app.". So weird that it is available in the G752VS driver section.

    Are you able to install this?

  3. #13
    ROG Enthusiast Array
    Join Date
    Apr 2012
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    Quote Originally Posted by The Cool Dude View Post
    Just noticed this on the Asus site for G752VS Drivers:

    Hotfix.
    Version* v1.0.0.0

    Description
    ASUS Keyboard Adjustment Tool
    Update your keyboard's firmware and system BIOS.
    File Size
    5.26 (MBytes)
    2016/11/11* update

    I just tried to install it on my G752VS OC Edition but it says "Your computer doesn't support this app.". So weird that it is available in the G752VS driver section.

    Are you able to install this?
    Same for me , Your computer is not supported it says.

  4. #14
    ROG Guru: Yellow Belt Array
    Join Date
    Jun 2016
    Reputation
    23
    Posts
    150

    Youve already troubleshooted it quite thoroughly, but i think its a hardware fault. My g752vy is only 5 months old but ive had to replace the screen and keyboard due to hardware failure. These things really arent built to last, worst laptop/pc ive owned/built since the 1990s.

  5. #15
    ROG Enthusiast Array
    Join Date
    Apr 2012
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    11
    Posts
    36

    There is a new keyboard adjustment tool avaiable, just installed it ,will update if it resolved the issue.

  6. #16
    ROG Guru: Yellow Belt Array
    Join Date
    Jun 2016
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    23
    Posts
    150

    Just send it to the repair center and get the keyboard replaced. Ive only had my G752VY for 5 months and the screen and keyboard was changed due to failure. The best part is that they replaced my screen with a NON G-SYNC capable one, and now i have to send it in again on monday so change it AGAIN. Thank you ASUS. I will definitely not have you in mind when i purchase anything in the future. When i get the service sheet from them, i will report this directly to asus HQ.

  7. #17
    ROG Junior Member Array
    Join Date
    Aug 2018
    Reputation
    10
    Posts
    2

    Hello everyone. Just bought a GL503VM about 1 week ago. I noticed that i have the same problem, suddendly during gaming the keyboard stop working. The only way to revert the priblkem is to plug/unplug a usb device
    Asus support answered that i can use the RMA but i don't want to wait 2 weeks to have my laptop back. Anyone of you has found another solution to the problem?

  8. #18
    New ROGer Array
    Join Date
    May 2020
    Reputation
    10
    Posts
    1

    Anyone found a solution to this problem? I also have a GL503VM and i've had this problem since I bought the computer. I think i've exhausted every support inquiry I can do...

  9. #19
    ROG Member Array
    Join Date
    Apr 2018
    Reputation
    10
    Posts
    5

    Same problem

    Quote Originally Posted by Downinthebend View Post
    Anyone found a solution to this problem? I also have a GL503VM and i've had this problem since I bought the computer. I think i've exhausted every support inquiry I can do...
    I have a GL703VD and have the same issue. I've tried everything as well. Would be nice if Asus would fix this.

  10. #20
    Moderator Array
    Join Date
    Feb 2019
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    14
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    831

    Hello 49umdb177j,
    Do you have an external keyboard to cross check?
    Thank you.

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