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  1. #1
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
    MotherboardAsus x299 Rampage VI Extreme
    ProcessorIntel i9-7900x
    Memory (part number)Corsair Dominator Platinum SE 3200Mhz 4x8
    Graphics Card #1MSI GTX 1080TI
    MonitorAcer XB321HK (4k,IPS,G-sync)
    Storage #1Intel 900p (Boot) 2xSM961 (RAID 0) Games
    Storage #2Samsung 850 Pro 512GB - WD Black 4TB
    CPU CoolerCustom Water Cool
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX 1200i
    Keyboard Corsair Platinum 95
    Mouse Asus SPATHA
    Mouse Pad Corsair MM800
    Headset/Speakers Kanyo Y5
    OS Windows 10 64 bit
    Accessory #1 2 x Alphacool Full Copper Radiator 420mm/280mm
    Accessory #2 Monsoon MMRS reservoir w/ 2 x D5 Vario Pump
    Accessory #3 Monsoon Free Center Compression Fittings

    Join Date
    Sep 2014
    Reputation
    33
    Posts
    1,331

    Why is there never any stock for Advanced RMAs? Help Bahz?

    So I finally get approval for an RMA on my Spatha and I call for an Advanced RMA and once again, there is no stock available.

    I have had to RMA 1 video card, 3 motherboards and a monitor. I used to do traditional RMAs until there was a time I sent a motherboard in and it could not be replaced. The motherboard I sent back worked with 2 RAM sticks but not with four.

    So it was functional and I could use it but just couldn't use all four RAM sticks, but because I sent it in, expecting a 10 day turn around, when it couldn't be repaired I was waiting on 'stock'.

    Long story short, I waited over 3 months without a motherboard. Ever since then I have opted for Advanced RMAs. The problem is it always seems like everything is out of stock!

    Last Motherboard I waited again 4 months for 'stock' to replenish. As it stands I can use my mouse, it works but my problem is an annoyance and shouldn't be happening on a $200 product.

    So once again I'm waiting for stock to come back. Worse yet, I have to dial a toll number each and every time, wait on hold for 20-60 minutes to just ask, "HI do you have stock? NO? Well I guess I'll have to wait and spend more money on long distance again in a few days!"

    It would be really nice if Asus could take my Email and NOTIFY me by email or phone when stock comes in or better yet, RESERVE me one when the mouse does come in.

    I would even be willing to give my credit card information in advance so when it came into stock they just send me one.

    Frankly this is ridiculous. That being said, the support this time around was much better and more professional. That is very refreshing to hear. Now the problems of support is focusing more around procedure than the folks.

    Good job on the agent's training, they were polite and apologetic.

    Wanna help Bahz?
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator Platinum SE 4x8 3200MHz
    MSI GTX 1080 TI / 2x Intel 900p in a bootable VROC RAID 0 / Samsung 960 Pro 512GB
    Samsung 850 PRO 512GB / Western Digital Gold 8TB HD
    Corsair AX 1200i / Corsair Platinum K95 / Asus Spatha
    Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop

  2. #2
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
    MotherboardAsus x299 Rampage VI Extreme
    ProcessorIntel i9-7900x
    Memory (part number)Corsair Dominator Platinum SE 3200Mhz 4x8
    Graphics Card #1MSI GTX 1080TI
    MonitorAcer XB321HK (4k,IPS,G-sync)
    Storage #1Intel 900p (Boot) 2xSM961 (RAID 0) Games
    Storage #2Samsung 850 Pro 512GB - WD Black 4TB
    CPU CoolerCustom Water Cool
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX 1200i
    Keyboard Corsair Platinum 95
    Mouse Asus SPATHA
    Mouse Pad Corsair MM800
    Headset/Speakers Kanyo Y5
    OS Windows 10 64 bit
    Accessory #1 2 x Alphacool Full Copper Radiator 420mm/280mm
    Accessory #2 Monsoon MMRS reservoir w/ 2 x D5 Vario Pump
    Accessory #3 Monsoon Free Center Compression Fittings

    Join Date
    Sep 2014
    Reputation
    33
    Posts
    1,331

    Just replying because i didn't check off the notification option.
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator Platinum SE 4x8 3200MHz
    MSI GTX 1080 TI / 2x Intel 900p in a bootable VROC RAID 0 / Samsung 960 Pro 512GB
    Samsung 850 PRO 512GB / Western Digital Gold 8TB HD
    Corsair AX 1200i / Corsair Platinum K95 / Asus Spatha
    Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop

  3. #3
    Ex-employee Array
    Join Date
    Jun 2020
    Reputation
    108
    Posts
    2,154

    Hi Brighttail,

    I'll pass this feedback over to our service team in Canada. I do apologize for all the inconvenience caused. Could you please PM me with your current RMA# or Case ID regarding the Spatha? I do need either an RMA# or Case ID in order to follow up on the case.

    Thanks,
    Bahz

  4. #4
    ROG Guru: Brown Belt Array Brighttail PC Specs
    Brighttail PC Specs
    Laptop (Model)Asus G751JT
    MotherboardAsus x299 Rampage VI Extreme
    ProcessorIntel i9-7900x
    Memory (part number)Corsair Dominator Platinum SE 3200Mhz 4x8
    Graphics Card #1MSI GTX 1080TI
    MonitorAcer XB321HK (4k,IPS,G-sync)
    Storage #1Intel 900p (Boot) 2xSM961 (RAID 0) Games
    Storage #2Samsung 850 Pro 512GB - WD Black 4TB
    CPU CoolerCustom Water Cool
    CasePhanteks Enthoo Elite
    Power SupplyCorsair AX 1200i
    Keyboard Corsair Platinum 95
    Mouse Asus SPATHA
    Mouse Pad Corsair MM800
    Headset/Speakers Kanyo Y5
    OS Windows 10 64 bit
    Accessory #1 2 x Alphacool Full Copper Radiator 420mm/280mm
    Accessory #2 Monsoon MMRS reservoir w/ 2 x D5 Vario Pump
    Accessory #3 Monsoon Free Center Compression Fittings

    Join Date
    Sep 2014
    Reputation
    33
    Posts
    1,331

    Hi Bahz,

    I sent you a private message with the information.

    I do appreciate it. I really do understand 'out of stock', but I just don't want to be calling every few days, waiting on hold for a long time only to be told, still out of stock.
    Panteks Enthoo Elite / Asus x299 Rampage VI Extreme / Intel I9-7900X / Corsair Dominator Platinum SE 4x8 3200MHz
    MSI GTX 1080 TI / 2x Intel 900p in a bootable VROC RAID 0 / Samsung 960 Pro 512GB
    Samsung 850 PRO 512GB / Western Digital Gold 8TB HD
    Corsair AX 1200i / Corsair Platinum K95 / Asus Spatha
    Acer XB321HK 4k, IPS, G-sync Monitor / Water Cooled / Asus G571JT Laptop

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