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  1. #1
    New ROGer Array
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    STRIX Vega 64 sent for RMA

    Hi,

    Recently I've sent my STRIX Vega 64 for RMA (# USPCJ22372). My system would BSOD/not boot when the card is plugged in.

    Asus received it on 3/2 and today the status changed to:

    Material/spare part(s) shortage. Item is on order and/or incoming.

    Does anyone have experience on how long this might take?

    Henry

  2. #2
    ROG Enthusiast Array Lightbringer PC Specs
    Lightbringer PC Specs
    MotherboardAsus Prime X370-PRO
    ProcessorAMD Ryzen 7 1700x
    Memory (part number)GSkill Trident Z RBG F4-3200C14D-16GTZR
    Graphics Card #1Asus ROG Strix GeForce GTX1080TI-O11G
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    Quote Originally Posted by hchan View Post
    Hi,

    Recently I've sent my STRIX Vega 64 for RMA (# USPCJ22372). My system would BSOD/not boot when the card is plugged in.

    Asus received it on 3/2 and today the status changed to:

    Material/spare part(s) shortage. Item is on order and/or incoming.

    Does anyone have experience on how long this might take?

    Henry
    Hi,

    i didn't have to RMA something up until now, but taking into account that the GPU market (especially the memory for the cards) is stressed due to the mining boom, i'm guessing you are in for quite the wait.

  3. #3
    New ROGer Array
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    This morning I searched for the RMA and I get the following:

    The system can't find records of your inquiry!

    Anyone know what's up? Does it mean it's been shipped?

  4. #4
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    Quote Originally Posted by Lightbringer View Post
    Hi,

    i didn't have to RMA something up until now, but taking into account that the GPU market (especially the memory for the cards) is stressed due to the mining boom, i'm guessing you are in for quite the wait.
    sigh... I have the same guess.

  5. #5
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    Wow. I just got tracking for a replacement card. So fast.

  6. #6
    ROG Enthusiast Array Lightbringer PC Specs
    Lightbringer PC Specs
    MotherboardAsus Prime X370-PRO
    ProcessorAMD Ryzen 7 1700x
    Memory (part number)GSkill Trident Z RBG F4-3200C14D-16GTZR
    Graphics Card #1Asus ROG Strix GeForce GTX1080TI-O11G
    Sound CardCreative Soundblaster Z
    MonitorAsus ROG PG279Q 68,6 cm
    Storage #1Samsung 960 EVO MZ-V6E500BW Internal Solid State Drive (500GB)
    Storage #2Crucial MX300 2TB SATA 2.5 Inch Solid State Drive - CT2050MX300SSD1
    CPU CoolerNoctua NH-D15 SE-AM
    CaseFractal Design Define r5
    Power SupplySeasonic SS-650KM3 X650 80 Plus Gold
    Keyboard Asus ROG Claymore
    Mouse Asus ROG Gladius 2
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    Mouse Pad Razer Goliathus Gaming Mouse Mat- Small (Speed Edition)
    Headset/Speakers Logitech Z506 5.1
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    Network RouterAsus RT-AC68U AC1900 Black Diamond Dual-Band WLAN Router
    Accessory #1 Asus PCE-AC68 PCIe WLAN Card

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    Quote Originally Posted by hchan View Post
    Wow. I just got tracking for a replacement card. So fast.
    well, that's unexpected to say the least.
    But cheers to ASUS for this then

  7. #7
    ROG Guru: Yellow Belt Array
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    Glad to hear that you got your card. Is it working ok?

  8. #8
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    Quote Originally Posted by cljustin View Post
    Glad to hear that you got your card. Is it working ok?
    yup. *They sent me a brand new card. Finally back in action!

  9. #9
    ROG Enthusiast Array Lightbringer PC Specs
    Lightbringer PC Specs
    MotherboardAsus Prime X370-PRO
    ProcessorAMD Ryzen 7 1700x
    Memory (part number)GSkill Trident Z RBG F4-3200C14D-16GTZR
    Graphics Card #1Asus ROG Strix GeForce GTX1080TI-O11G
    Sound CardCreative Soundblaster Z
    MonitorAsus ROG PG279Q 68,6 cm
    Storage #1Samsung 960 EVO MZ-V6E500BW Internal Solid State Drive (500GB)
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    Power SupplySeasonic SS-650KM3 X650 80 Plus Gold
    Keyboard Asus ROG Claymore
    Mouse Asus ROG Gladius 2
    Headset Beyerdynamic DT-990 Pro / ModMic
    Mouse Pad Razer Goliathus Gaming Mouse Mat- Small (Speed Edition)
    Headset/Speakers Logitech Z506 5.1
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    Accessory #1 Asus PCE-AC68 PCIe WLAN Card

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    Quote Originally Posted by hchan View Post
    yup. *They sent me a brand new card. Finally back in action!
    Was it still warm on arrival lol?
    They can't produce those cards fast enough at the rate people are buying GPU's

  10. #10
    TeamROG Moderator Array xeromist PC Specs
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    ***Thread moved to AMD area***

    Glad to hear you got your replacement!
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

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