10-25-2016 08:19 AM - last edited on 03-05-2024 09:37 PM by ROGBot
10-28-2016 09:40 PM
10-29-2016 06:49 PM
10-31-2016 07:13 AM
MisterEl wrote:
The Spatha is plugged in, but the ROG Armoury isn't detecting it.
When I go to 'settings' within the Armoury, it says the mouse firmware is 0.00 and that I need to be in wired mode to update. But since the Armoury won't detect the mouse, I am unable to update it.
Is there some way to download the firmware without going through the Armoury software? The downloads I've found for the Spatha are for the ROG Armoury itself.
I think it's also worth mentioning that the other day - 10/27 - it was working fine, and when I shut the computer down for the night, there was an update for Windows 10. So I selected "Update and Shut Down". The next day when I turned it back on, the update finished up, as normal, but that was when the problem first occurred. So, I'm not sure if the Windows update messed something up, or if it's the mouse/software.
EDIT: I've noticed something else. I unplugged the mouse from the computer and put it into my USB hub. Now, this hub has a light come on above each cable that's plugged into it, but there's no light above the Spatha's cable - so the computer isn't even recognizing it. It can't be the cable itself because the mouse lights up once I plug it in and I've tried different cables just in case.
12-26-2017 08:53 PM
11-03-2016 09:22 AM
Bahz wrote:
It looks like there are many of you that are having this issue, I'll forward this over to our peripheral team to look into this issue as soon as possible.
11-03-2016 06:25 PM
11-04-2016 06:21 PM
11-04-2016 10:24 PM
Liquidus wrote:
My mouse just randomly started to suffer with this issue.
Now the mouse does not even work wireless or wired. In my case, the scroll wheel is lit blue, while the center button slightly above the wheel is lit white.
Is there a way to reset the mouse? I've tried every button combination but nothing will work, nothing happens and the software is not picking it up.
Do I have to RMA this? =\ Kinda pissed considering how much this cost and now it is essentially a brick.