11-01-2016 09:59 AM - last edited on 03-06-2024 09:11 PM by ROGBot
11-03-2016 02:25 AM
Ritterbrüder wrote:
The laptop would not recognize the adapter and I am not able to charge my battery or powering it on without the battery. A few months ago it started not recognising the mains power, the charger was plugged in the red/green led was lit but from nowhere the laptop doesn't recognize the ac charger is plugged in and the power cuts off stops charging the battery and the charging led turns off but the ac adapter is plugged in and it just stop receiving power from it. Its the 3rd time this happens the 2nd time it happened it "fixed itself" after 4-6hrs I turned off the laptop and left it plugged hopping after some time the laptop will recognize the ac adapter again and that worked now after about a month after this happens again and this time took 16hrs! for the laptop to recognize the ac adapter was plugged in but this time it did not "fixed" completely while gaming the laptop randomly started to switch between I know the ac is plugged in and I don't recognize the ac adapter even when it is plugged in. This last a few secs the laptop is fine thn for about 3-8 secs it doesn't recognize the ac adapter plugged in after those secs it goes back to normal the ac adapter is plugged in. Excuse me for my english I don't really know how to describe this problem better than this even in my mother tongue I couldn't describe it better but I need help with this problem, if any of you know how can I fix this or where I can find a possible fix please tell me.
Last things to mentions are:
- The ac adapter is new checked the led is ok and measured with multimeter everything is OK
- the battery holds a good charge even its more than 2 years old the battery is in good condition
- 1st time this happened I sent the laptop to a technician to check the dc power jack it was ok
- I really doubt this is a hardware problem i should mention that my laptop is running windows 10 it had win 8 from factory I never updated BIOS or any other drivers besides NVIDIA and Audio drivers plus win 10 auto updates
Hope someone can help me. Thank you all in advance
11-08-2016 07:05 AM
Bill@ASUS wrote:
Hello Ritterbrüder
Have you tried cross examine your device and the adapter?
Try use a different AC adapter to charge your laptop
and use your original adapter to charge other computer and see the results
Thank you
03-11-2018 02:46 PM
03-11-2018 04:05 PM