11-02-2016 07:17 PM - last edited 3 weeks ago by ROGBot
11-02-2016 07:35 PM
11-02-2016 09:23 PM
Nate152 wrote:
Hi AbyXzss
Welcome to the ROG forum.
Sorry to hear you're having issues with your motherboard. If the retailer tested it and they're saying it's faulty ask them if they can do an advanced RMA so you're not without a pc for so long.
Normally an RMA should only take about a week since they know what the problem is.
I'll forward this to an Asus administrator and see what he suggests, he may reply here or send you a Private Message.
11-02-2016 09:47 PM
11-02-2016 11:52 PM
Bahz wrote:
Sorry to hear about the issue and I understand your concern, however every user must follow the same RMA procedure if there's an issue with a product. What you can do is send back the unit for RMA and please ask the retailer if they're helping you send back the motherboard for RMA to provide you with the RMA# from distributor. I can only help follow up on the case if I have the RMA#. Please pass me the RMA# by private message and I'll follow up on the case internally.
Thanks,
Bahz
11-02-2016 09:48 PM
11-03-2016 12:30 AM
Nate152 wrote:*
Well I'm not sure how long the warranty is with your retailer but Asus gives a 3-year warranty on their motherboards and that's the way it is here in the u.s. too, when you do an RMA you'll rarely get a brand new board back but you can be sure it will be a working one. I sent this to a forum administrator so if you have any problems at all with your replacement board come back here and let us know.
I've had my maximus viii formula since late january/early february and I haven't had a single problem with it, I have my 6700k overclocked to 4.75GHz 24/7. I have nothing but good things to say about it, I'm even using the crosschill block.
A bunch of pics in this thread.
https://rog.asus.com/forum/showthread.php?82540-Maximus-VIII-Formula
11-04-2016 05:39 PM
11-05-2016 05:14 PM
Nate152 wrote:
I wouldn't think unplugging your pc would cause the motherboard to fail, I usually let the psu switch on after shutting down my pc.
Let us know how it's going when you get your motherboard replacement.
11-05-2016 05:56 PM