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  1. #1
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    G752VY Sonic Studio problem after clean windows 10 install

    When i bought my laptop (G752VY) it came with a preloaded windows 10 and drivers. Among the preinstalled programs was Sonic Studio.

    2 days go I ran into some trouble and i had to do a clean windows 10 install. All fine and dandy installed all drivers and rog software but Sonic Studio was nowhere to be found. So I start researching the "internets". Found out that Sonic Studio is in the same installer as the realtek audio drivers witch I installed already. I uninstall and reinstall the audio driver and nothing. Then i contact Asus support and they tell me to first reinstall the chipset driver and then the audio driver, I do that and still nothing. So this is my last attempt at figuring this out. Asus support said that my laptop isn't compatible with Sonic Studio but since I had it before I find that hard to believe.

    When I open the realtek driver this shows up.
    https://postimg.org/image/h9dujj91t/
    Tried clicking and pretty much anything else nothing.
    Found somewhere a separate setup for Sonic Studio but the install fails to complete so that's a bust also.

    Any help would be appreciated,
    Thank you, Vlad
    Miniatura de Adjuntos Miniatura de Adjuntos Untitled.jpg  


  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

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  3. #3
    Banned Array JustinThyme PC Specs
    JustinThyme PC Specs
    Laptop (Model)G752VY-DH72
    MotherboardRampage VI Extreme
    ProcessorI9 9940X
    Memory (part number)64GB DDR4 8x8 Corsair Dominator Platinum 3800 MHz @ C17
    Graphics Card #1ASUS Strix 2080Ti O11G @ 2.1GHz
    Graphics Card #2ASUS Strix 2080Ti O11G @ 2.1Ghz
    Graphics Card #3ROG Nvlink
    Graphics Card #4Have to feed animals
    Sound CardExternal Audioengine D1 24 bit 192kbps DAC
    MonitorASUS PG348Q @ 100Hz
    Storage #1Intel 905P 480GB U2 flavor
    Storage #2Samsung 850 EVO 1TB X2 in RAID 0, 960 PRO 1TB DIMM.2_1
    CPU CoolerHeatKiller IV PRO and VRM blocks ,Dual D5 PWM serial, 2X 480, 1X 360 RADS
    CasePhanteks Enthoo Elite 8X LL120 PWM, 3X LL140 PWM, 12 SP120 PWM 1x AF140 PWM
    Power SupplyCorsair AX 1500i
    Keyboard ASUS Claymore
    Mouse ASUS Spatha, Logitech MX Master
    Headset Sennheiser HD 700
    Mouse Pad ASUS ROG Sheath
    Headset/Speakers Audioengine A5+ with SVS SB-1000 Sub
    OS Win10 Pro 1809
    Network RouterNetGear NightHawk X10
    Accessory #1 NetGear Prosafe 10GBe Switch
    Accessory #2 Qnap TVS-682 NAS modded with I7 CPU

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    This is what happens on clean installs. Should have just used the F9 at boot and did a recovery of the factory image unless youve already wiped it. Sonic studio is not online. Its either with motherboard disks or in every laptop there is an esupport folder that has all the drivers and software like sonic studio.

  4. #4
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
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    Here is the "esupport folder" with all the orginal software if u need them. u should have made a copy of the esupport folder before u made a clean install , Sonic Suite {audio} is there to in esupport folder. as some software will not install or update unless u have the orginal file that came with your laptop like sonic studio.
    https://onedrive.live.com/?authkey=%...550AE40458AE86

  5. #5
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
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    everyone should take JustinThyme's advice and never do a clean install as u are asking for issues just follow his instructions to recover your laptop. to late after a clean install to do that

    "This is what happens on clean installs. Should have just used the F9 at boot and did a recovery of the factory image unless youve already wiped it. Sonic studio is not online. Its either with motherboard disks or in every laptop there is an esupport folder that has all the drivers and software like sonic studio" JustinThyme is one smart guy, everyone take his advice

  6. #6
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    Quote Originally Posted by JustinThyme View Post
    This is what happens on clean installs. Should have just used the F9 at boot and did a recovery of the factory image unless youve already wiped it. Sonic studio is not online. Its either with motherboard disks or in every laptop there is an esupport folder that has all the drivers and software like sonic studio.
    I know i might look stupid now that i know this but I didn't know that this was an option. Every time i had a problem a clean install always helped so that was the go to solution for me. And about that esupport folder, either it was not on the laptop when i got it or it was really well hidden because I have never seen it.
    I have to mention I can do a clean install of windows and apply some patches, maybe fallow some instructions but in no way am I a "computer guy".
    I have now downloaded the esupport folder and it is sitting safely on an external hard drive.

    Thank you for all the help. Vlad

  7. #7
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    Quote Originally Posted by toronto699 View Post
    This installer worked. Thank you.

  8. #8
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
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    vladmusat u are surely not stupid , its the learning curve we all go through , glad the files in the linked worked , u r welcome . If u know anyone with Asus hardware or software be sure to tell them about the Asus Forum as its the best place to get help and learn , I learn something every day in these forums . Most r helpful like JustinThyme hes one smart cookie
    Last edited by toronto699; 11-03-2016 at 06:57 PM.

  9. #9
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    Quote Originally Posted by toronto699 View Post
    vladmusat u are surely not stupid , its the learning curve we all go through , glad the files in the linked worked , u r welcome . If u know anyone with Asus hardware or software be sure to tell them about the Asus Forum as its the best place to get help and learn , I learn something every day in these forums . Most r helpful like JustinThyme hes one smart cookie
    Sure will.
    Thanks to all

  10. #10
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    Hello all! I am new here and the reason I joined is because I am having a hell of a time with my G752VY. First and foremost I cannot get sonic studio back after a clean install just like the person did that created this post. I tried clicking on the link that is listed above that would fix this issue and it says the file is no longer available. I have spent almost 3 full days trying to figure out why my laptop that I spent 2k on has terrible sound. If anyone has any ideas or a copy of that file above please please let me know.

    Thank you!

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