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  1. #1
    New ROGer Array
    Join Date
    Jan 2014
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    10
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    4

    Angry No Touchpad on GL552VW

    Hello! I own an ROG GL552VW-DM149 with 32GB of Ram.

    Suddently my touchpad stopped working and already tried to install the software from ASUS support.

    It started to show an yellow mark on Device Manager on "i2c hid device" with error 10.
    And now when i try to install asus smart gesture software i got the message Device isn't connected.

    I already looked on Bios and internal pointing device is enabled.

    So anyone have/had this issue?

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
    Join Date
    Dec 2015
    Reputation
    10
    Posts
    433

    Hello CGabry
    If you are sure that the software and drivers are all properly installed but the issue still persist
    Please send your notebook to your nearest repair center for check ups, thank you

  3. #3
    ROG Enthusiast Array
    Join Date
    Mar 2016
    Reputation
    10
    Posts
    27

    I lost my touchpad after windows update. But got it back after installing the atk. Maybe you could try that.

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