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  1. #1
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    GL502VS Discharging while Plugged-in

    Hi,

    I have got the new GL502VS with the 1070 gtx in it.
    After reading a few topics in other forums I saw that some people complains about the battery - saying that it keeps discharging while connected to the charger.
    Then, I noticed that it happens for me too.
    It's not a big deal, but around 8% in an hour of playing Mafia 3.

    Do you guys aware to this problem?
    Is there anyway to fix it?

    Thanks.

    MODERATOR NOTE. Please see this post from June:
    https://rog.asus.com/forum/showthrea...l=1#post658857
    Last edited by xeromist; 11-07-2017 at 12:53 AM. Reason: link to Bahz's post

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Hello ido505
    I've passed this issue to our related personnel
    I'l reply as soon as I have more information on this matter
    Thank you for your inquiry

  3. #3
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    Quote Originally Posted by Bill@ASUS View Post
    Hello ido505
    I've passed this issue to our related personnel
    I'l reply as soon as I have more information on this matter
    Thank you for your inquiry

    Thank you!
    Waiting for your answer!

  4. #4
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    I've been having this same issue as well with the GL502vs-db71. Seems like the power supply is not providing enough power (think it is a 180W - don't have the laptop with me)

    Played League of Legends for about 2 hours, saw a 5% decrease in battery while plugged in (on "High Performance" setting under power control). Also, I turned off my computer this morning while plugged in (at 99%) and came home to it at 97%. Not sure if this is normal.\

    Update: Played Assassin's Creed Syndicate for about an hour on ultra. Battery drain brought me down to 94% while plugged in.
    Last edited by CrimsonPhoenix7; 11-12-2016 at 04:13 AM.

  5. #5
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    Quote Originally Posted by ido505 View Post
    Hi,

    I have got the new GL502VS with the 1070 gtx in it.
    After reading a few topics in other forums I saw that some people complains about the battery - saying that it keeps discharging while connected to the charger.
    Then, I noticed that it happens for me too.
    It's not a big deal, but around 8% in an hour of playing Mafia 3.

    Do you guys aware to this problem?
    Is there anyway to fix it?

    Thanks.
    Hi Ido
    I bought the exact same model and I had the same issue.
    Although I have encountered people that did not have this problem, I did experience this issue.

    I sent my unit to ASUS' lab and they stated the laptop is defective and told me to either get a replacement from the importing company, or ask for a refund.
    I asked for a refund.

    By your name I think we bought it in the same country :P

    Edit:
    this problem occurs only in the models with 1070gtx. based on online reviews, when the laptop is under load, it consumes ~183watts, while the power supply can provide only 180watt, which is not enough.

    Also, I've experienced up to 15% battery loss when playing overwatch for 3 hours.

  6. #6
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    I think I heard of an older alienware laptop having a similar issue. Dell had to give purchasers a 230w PSU to solve the problem.

    If this is indeed the fix, I would hope ASUS would do the same. I really like this laptop, but will be getting a refund and buying another manufacturer's product if they don't fix the issue.

  7. #7
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    Quote Originally Posted by CrimsonPhoenix7 View Post
    I think I heard of an older alienware laptop having a similar issue. Dell had to give purchasers a 230w PSU to solve the problem.

    If this is indeed the fix, I would hope ASUS would do the same. I really like this laptop, but will be getting a refund and buying another manufacturer's product if they don't fix the issue.
    Yes I heard the same.
    Already got mine refunded, as ASUS' lab in my country said my laptop was defective and the importer had no replacement laptop ...

  8. #8
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Quote Originally Posted by ido505 View Post
    Thank you!
    Waiting for your answer!
    Hello ido505
    I've PM you a message, please check your inbox, thank you

  9. #9
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    Hey Bill@ASUS,

    Can you please share the resolution with the other folks having this issue? I've been having the same problem and would like to know more.

    Thanks!

  10. #10
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    Quote Originally Posted by Bill@ASUS View Post
    Hello ido505
    I've PM you a message, please check your inbox, thank you
    Are you kidding with us right ? I have same notebook . I have exact same problem and waiting for exact same fix . PM me too . We all want to know solution . We deserve it at least .

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