Page 71 of 71 FirstFirst ... 21 61 69 70 71
Results 701 to 710 of 710
  1. #701
    New ROGer Array
    Join Date
    Sep 2016
    Reputation
    10
    Posts
    11

    On the phone with them now...

    Sent from my XT1635-02 using Tapatalk

  2. #702
    New ROGer Array
    Join Date
    Jul 2017
    Reputation
    10
    Posts
    24

    Quote Originally Posted by Projectevaunit01 View Post
    On the phone with them now...

    Sent from my XT1635-02 using Tapatalk
    Good luck! I hope Out of Warranty isn't legalese for get wrecked in your case....

  3. #703
    New ROGer Array
    Join Date
    Sep 2016
    Reputation
    10
    Posts
    11

    Seems like they might be doing something, they asked me to please upload poof of purchase to which I am OCD about keeping records so that was no problem...

    Sent from my XT1635-02 using Tapatalk

  4. #704
    New ROGer Array
    Join Date
    Jul 2017
    Reputation
    10
    Posts
    24

    Quote Originally Posted by Projectevaunit01 View Post
    Seems like they might be doing something, they asked me to please upload poof of purchase to which I am OCD about keeping records so that was no problem...

    Sent from my XT1635-02 using Tapatalk
    If they were to give you an option of getting a new laptop or something, that would be awesome. Just know though that the 7th Gen GL502VS is experiencing the same issue for some people and as cl-Albert stated, HQ is not acknowledging the issue.

  5. #705
    New ROGer Array
    Join Date
    Sep 2016
    Reputation
    10
    Posts
    11

    Well a refund would just pay for a new laptop on another brand then, now I got to figure out what brand...

    Sent from my XT1635-02 using Tapatalk

  6. #706
    New ROGer Array
    Join Date
    Jul 2017
    Reputation
    10
    Posts
    24

    Quote Originally Posted by Projectevaunit01 View Post
    Well a refund would just pay for a new laptop on another brand then, now I got to figure out what brand...

    Sent from my XT1635-02 using Tapatalk
    That would be great for you for sure. It just sucks since ASUS gaming laptops are pretty awesome. Just a note if you have to go that route. Any laptop that has the Max-Q series of video cards, you have to go up one model to stay at the same performance level of a regular card. For example, the Max-Q 1080 perform very slightly above a 1070 normal laptop card. The Max-Q 1070 performs slightly better than a 1060 normal laptop card. Bad Nvidia, Bad... lol

  7. #707
    New ROGer Array
    Join Date
    Mar 2018
    Reputation
    10
    Posts
    1

    I am currently going through RMA and my laptop is out of warranty. The rep on the phone said the repair could cost upwards of $600+. Has anyone in similar situation had to pay for the repair?

  8. #708
    ROG Guru: White Belt Array Chapel PC Specs
    Chapel PC Specs
    Laptop (Model)GL502VS-DB71
    MotherboardAsus ROG Maximus Hero IX
    ProcessorIntel i7-7700K
    Memory (part number)TridentZ 16GB DDR4-4000
    Graphics Card #1EVGA GTX 1080 FTW
    MonitorDell S2417DG
    Storage #1Samsung 960 Evo 500Gx2
    Storage #2Samsung 850 Pro 1TB
    CPU CoolerNZXT Kraken X62
    CaseNZXT H440 Purple/White
    Power SupplyEVGA SuperNova P2 1200W
    Keyboard Das Keyboard Model M Brown
    Mouse Logitech G502
    Headset Kingston HyperX Cloud
    OS Windows 10 Pro x64
    Network RouterAsus RT-AC68U

    Join Date
    Nov 2016
    Reputation
    10
    Posts
    92

    Quote Originally Posted by Chapel View Post
    I ordered one on NewEgg Business a few days ago. Expected delivery is Monday.
    Would you say this is a fatal flaw? Should I return it?
    so, is this why I'm getting a class action?
    https://www.asuslaptopsettlement.com/

  9. #709
    ROG Guru: White Belt Array Chapel PC Specs
    Chapel PC Specs
    Laptop (Model)GL502VS-DB71
    MotherboardAsus ROG Maximus Hero IX
    ProcessorIntel i7-7700K
    Memory (part number)TridentZ 16GB DDR4-4000
    Graphics Card #1EVGA GTX 1080 FTW
    MonitorDell S2417DG
    Storage #1Samsung 960 Evo 500Gx2
    Storage #2Samsung 850 Pro 1TB
    CPU CoolerNZXT Kraken X62
    CaseNZXT H440 Purple/White
    Power SupplyEVGA SuperNova P2 1200W
    Keyboard Das Keyboard Model M Brown
    Mouse Logitech G502
    Headset Kingston HyperX Cloud
    OS Windows 10 Pro x64
    Network RouterAsus RT-AC68U

    Join Date
    Nov 2016
    Reputation
    10
    Posts
    92

    Quote Originally Posted by Hooya View Post
    I am currently going through RMA and my laptop is out of warranty. The rep on the phone said the repair could cost upwards of $600+. Has anyone in similar situation had to pay for the repair?
    hey, did you get your laptop fixed? you may be entitled - https://www.asuslaptopsettlement.com/

  10. #710
    ROG Guru: White Belt Array Chapel PC Specs
    Chapel PC Specs
    Laptop (Model)GL502VS-DB71
    MotherboardAsus ROG Maximus Hero IX
    ProcessorIntel i7-7700K
    Memory (part number)TridentZ 16GB DDR4-4000
    Graphics Card #1EVGA GTX 1080 FTW
    MonitorDell S2417DG
    Storage #1Samsung 960 Evo 500Gx2
    Storage #2Samsung 850 Pro 1TB
    CPU CoolerNZXT Kraken X62
    CaseNZXT H440 Purple/White
    Power SupplyEVGA SuperNova P2 1200W
    Keyboard Das Keyboard Model M Brown
    Mouse Logitech G502
    Headset Kingston HyperX Cloud
    OS Windows 10 Pro x64
    Network RouterAsus RT-AC68U

    Join Date
    Nov 2016
    Reputation
    10
    Posts
    92

    Quote Originally Posted by Chapel View Post
    I'm not sure this is a 'game over' for me yet. Especially within my price range. I have a 1 year warranty through Asus and a 1 year extension through NewEgg. If the battery conks, I'll just replace it. If I have to pay for a battery, so be it.

    At this point, nothing compares for GTX1070 PLUS size/weight to this unit right now for under $1650.
    So, I'm just bumping this because my battery EXPLODED recently...
    I noticed that my palm rest was 'squishy' and when I unscrewed the screws, it practically burst open.
    I replaced the battery and all is well, but part of the claim process is that I have to print out proof that I complained about it here...
    so, here I am!

    - Jared R
    Salem MA

Page 71 of 71 FirstFirst ... 21 61 69 70 71

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •