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  1. #221
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
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    Quote Originally Posted by arancan View Post
    Hey!
    I have EXACTLY the same issue, EXACTLY the same model.
    Did you solve it?

    Thanks!
    I would update Chipset driver, and ATK package I don't know of any other software from Asus for the keyboard. Now then you could have another problem software driver that is affecting the keyboard in that case you need to start deleting programs until you find it. or back up your data, crated and disk/SSD image and then restore back factory condition and start over. Macrium Reflect Free will prevent you from losing any data. If you RMA it that is exactly what Asus Repair will do with the exception that they won't back up your data you'll just lose it. They expect that if your data is important to you that you would have it backed up.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  2. #222
    New ROGer Array
    Join Date
    Oct 2019
    Reputation
    10
    Posts
    2

    Quote Originally Posted by BogdanCiulei View Post
    Finally some good news :
    I have managed to fix the problem.
    First,
    I am not responsible for any damage you might do to your hardware !
    YOU DO THIS AT YOUR OWN RISK ! I ONLY PROVIDE POINTERS , DO NOT REPRESENT ASUS AND ONLY POST THIS AS INFORMATIVE I DO NOT PRETEND ITS A SURE FIX AND THIS MIGHT DAMAGE YOUR LAPTOP !

    How to obtain the files :
    Install 7zip
    Download "ASUS Keyboard Adjustment Tool" from Downloads->Others.
    Open archive, extract KeyboardUpdate.exe

    Right click on it, 7zip->Open Archive
    Inside it, go to .rscr ->1028
    Extract folder Binary on your desktop.
    Go to folder. Create new folder inside called "fw tool".
    Right click on file FW_TOOL ->7zip->Open archive
    Extract files in "fw_tool" folder

    Go to "fw tool" folder
    Go to "INI" folder.
    Edit file UsbUpdate.ini
    Change initial values to this:

    [MESSAGE]
    RECORD_MESSAGE=1

    [FUNCTION]
    AUTO_RUN=1
    CHECK_THEN_UPDATE_FW=0
    CHECK_FW_ONLY=0
    FORCE_CHECK_AND_UPDATE_FW=1

    Now for the tricky part .
    Inside the "fw tool" folder , there 's a NK.bin

    That file is initially with a version or hardware name of NK00060003
    That version resulted in the keys switch.
    You have to replace that file with one of the NK* files in the main "Binary" folder.
    For me "FW_NK0003000B" worked. For you ,it might be different.
    You need to copy that file over the NK.bin - delete the original, copy file and change its name to NK.bin

    Then just run the exe, ASUS NKey FW Update Tool_v0.0.9T2.exe
    You will need to wait for a few minutes, during which you will see the keyboard backlight blinking.
    After a successful run, the tool will produce a log (ASUS_USB_Update_Result.log) that reads something like this:

    Load setting parameters from ini file......Done !

    File path : C:\Users\x\Desktop\New folder\fw tool\NK.bin

    File size : 57344KB

    File FW version : NK0003000B



    [Tip] : Press AUTO button to update FW.

    Searching USB device......

    Found device, VID/PID = 0B05/1837.

    ASUS HID device initialization done !

    Device FW : NK00060003

    Entering flash mode......Done !



    ========= Start Update Device FW ===========

    Flash erasing......Done !

    Flash is checking......Done !

    Flash is programing......Done !

    Flash is verifying......Done !

    PASS !

    Reset device, please wait......



    For reference, my Model Number is G752VS-GB125T. Again, another file might be needed for your model.

    Proof of fix :
    OMG! It worked! You are a genius, for the record i used FW_NK0003000B with a ROG GL502VSK latest firmware 309. I am pretty sure the clowns in the service center would say the motherboard is broken for the keyboard and would recommend i purchase a new one. To all struggling with this laptop keyboard not working this is most definitely a firmware issue for the keyboard and not a BIOS issue. Thank you soooooo much you are a life saver and to all in this forum. I know your tutorial is 3yrs old but it's Oct 2019 and it's a life saver. THANK YOU SOOOO MUCH!

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