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  1. #1
    ROG Guru: White Belt Array
    Join Date
    Jun 2011
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    Exclamation My On Going Problem With Asus and there USA Repair Center and Customer Service!!!

    Well i hope an Admin see this and can get me some real help because i need it! Now where do i begin...

    So this all started with my G751JT Notebook and the G-sync Upgrade. So i sent it in on 3/15/16 to get the upgrade and even paid the 100$ to get it. After holding it for 1 month I (& Others) get the email of them not being able to do the upgrade. But before sending the notebook in i told them that i was also having problems with the notebook and the upgrade is a new systemboard and should fix the problem. So they did replace the systemboard and i get the unit back.

    So after testing the unit i was still having so got a new RMA on 4/28 and sent the laptop back in. I they repaired the unit again and sent it back to me. After some more testing i was still having problems and sent it back in...

    On 5/26 got a new RMA and sent it back in to Asus at this point the sent a Replacement of the same model hoping that would be it...After using it i had some more problems with the replacement unit i got.

    Got a new RMA on 8/22 this time i asked OVER and OVER to just get a new model change and they said they would...but again didnt and i got a replacement of the same model.

    So now with the second replacement i got i had more problems with the unit and called Asus for a new RMA on 9/20. This time i got a new model replacement of G752VT-RH71. Just got it today and watch this video and tell me if this is normal.

    https://www.youtube.com/watch?v=mkUQQ08FHrw

    Now it sounds like its on the LCD panel area so i am not sure what it could be but this is the type of stuff that has been going on with Asus Repair center and this is what they keep sending out...

    So even with a different model change i am still getting bad units. Now with shipping i live on the East Coast and i have to send it out to them on the West Coast and Asus sends Ground Fedex Labels to send it into them and then they also send it back ground...So it takes 5-7 days to get there and get back to me.

    So at this point i wanted to let everyone know and if anyone else has had this problem...By the way this is not the first time i have had problems with Asus and the repair i get from them.

    If an Admin see this and can get me in touch with someone from Asus please send me a message before i call Asus and sit on the phone for hours and tell people my story OVER and OVER!

  2. #2
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    96
    Posts
    2,496

    PM Bahz Asus Administrator , The OP of the GSync thread is Bahz , with your GSync issues he will need RMA #s or ticket #s
    https://rog.asus.com/forum/member.php?240188-Bahz

  3. #3
    ROG Guru: White Belt Array
    Join Date
    Jun 2011
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    Exclamation

    Quote Originally Posted by toronto699 View Post
    PM Bahz Asus Administrator , The OP of the GSync thread is Bahz , with your GSync issues he will need RMA #s or ticket #s
    https://rog.asus.com/forum/member.php?240188-Bahz
    From the start of all my problems he did help me out but i have stopped messaging him as i was hoping Asus Management would have been able to help me...

  4. #4
    ROG Guru: Black Belt Array toronto699 PC Specs
    toronto699 PC Specs
    Laptop (Model)G752-VY-DH78K , G751-JYDH72X
    MotherboardRog Tytan G30AB
    Processori7-4770K
    Memory (part number)32GB
    Graphics Card #1Asus Gold20th GTX980Ti
    Sound CardDell X-Fi Audigy SoundBlaster
    Monitor3 Acer K272HL
    Storage #1118 GB/OS
    Storage #22.72 TB
    CPU CoolerIntegrated Liquid-Cooled CPU
    CaseG30AB
    Power SupplyAsus 700 Watt
    Keyboard Razer BlackWidow Ultimate
    Mouse Razer Diamond Back
    Headset Sony Studio Professional , Razer Seiren Mic
    Mouse Pad Razer FireFly
    Headset/Speakers Logittech 5.1 Z-5500
    OS W 10
    Network RouterSagemon Fast 5250 Hub 2000

    Join Date
    Aug 2014
    Reputation
    96
    Posts
    2,496

    Bahz is your best bet , hes helped many in this forum, he really cares about US Asus Owners and Asus's Reputation

  5. #5
    ROG Guru: White Belt Array
    Join Date
    Jun 2011
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    Exclamation

    Quote Originally Posted by toronto699 View Post
    Bahz is your best bet , hes helped many in this forum, he really cares about US Asus Owners and Asus's Reputation
    I will shot him a message now lets hope he can help!

  6. #6
    ROG Guru: Yellow Belt Array
    Join Date
    Jun 2016
    Reputation
    23
    Posts
    150

    It doesnt matter where you are. These asus rog laptops are very poorly built. If you just look around the internet you will find troves of people complaining about their brand new rog laptops giving them hell.

  7. #7
    ROG Guru: Green Belt Array
    Join Date
    Mar 2015
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    513

    agree ,its not worth the money...

  8. #8
    ROG Guru: White Belt Array
    Join Date
    Jun 2011
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    Exclamation

    Quote Originally Posted by warryabel View Post
    agree ,its not worth the money...
    Yes I know when you spend more than 1500$ for a laptop you hope it is going to work well for you for the next few years.

    Sent him a message hoping to hear from him the week. It's just very upsetting because I always stand behind Asus and the products they make buy the more and more stuff like this happens just turns me away from recommending them to anyone.

    I also love when you call the support line and you get to speak to a supervisor and they "try" to help you out and you feel like maybe just maybe they can but then everything just goes to crap...I asked for over night shipping or 2 day shipping EACH TIME and each time I was told we will do that for you...and they ALWAYS shipped it ground each time.

  9. #9
    ROG Guru: Gold Belt Array Clintlgm PC Specs
    Clintlgm PC Specs
    Laptop (Model)Asus G752VY DH72
    MotherboardAsus Z97 Pro WiFi and /Z97 Pro A
    ProcessorI7 4790K
    Storage #1512 GB M.2 Samsung 960 Pro
    Storage #21 TB Samsun 850 Pro
    CaseCool Master Haf
    OS Win 8.1 Pro and Win 10 Pro
    Clintlgm's Avatar
    Join Date
    Jul 2012
    Reputation
    105
    Posts
    4,173

    Yes PM bill@asus he is the repair rep here in these forum: cl-albert our customer loyalty rep, and Bahz forum manager. all Asus employees
    Last edited by Clintlgm; 11-28-2016 at 05:26 AM.
    G752VY-DH72 Win 10 Pro
    512 GB M.2 Samsung 960 Pro
    1 TB Samsung 850 pro 2.5 format
    980m GTX 4 GB
    32GB DDR 4 Standard RAM

    Z97 PRO WiFi I7 4790K
    Windows 10 Pro
    Z97 -A
    Windows 10 Pro

  10. #10
    ROG Guru: White Belt Array
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    Exclamation

    Quote Originally Posted by Clintlgm View Post
    Yes PM bill@asus he is the repair rep here in these forum: cl-albert our customer loyalty rep, and Bahz forum manager. all Asus employees
    I have sent a message to Bahz but i will also send one to Bill as well.

    Thanks!

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