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  1. #1
    New ROGer Array
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    Exclamation Screen problems with new GL552VW DM141T

    Hi, I bought this laptop last week in Valencia. Today I am in Argentina and I find it very difficult to return there in a long time.

    When I turn on the laptop for the first time, once on the screen of my screen. This has disappeared and has reappeared without logical cause for me.

    Here I upload some photos that I made with my mobile to the screen.

    Click image for larger version. 

Name:	WP_20161130_01_14_27_Rich.jpg 
Views:	2 
Size:	223.5 KB 
ID:	60674

    Click image for larger version. 

Name:	WP_20161130_01_14_52_Rich.jpg 
Views:	1 
Size:	190.2 KB 
ID:	60675

    You can see nine ordered shadows that appear randomly in time, because about 50% of the time he used the portable does not appear. It is also a reduction brightness note when the spots appear. Using the computer I realize that not only do they disappear without visible reason but the screen takes on a greater brilliance, a normal brilliance. As if some kind of lighting is malfunctioning.

    I installed the latest Intel processor drivers and the Nvidia video card.

    To add something more with what I am not satisfied with the touch pad. I watched videos reviews where there is also a slight detachment, which causes an annoying clicking noise, or simply supporting the finger a little stronger than normal.

    Has anyone had an experience similar to mine? Do you have any solutions or recommendations?

    From now on, I greet you cordially and appreciate your comments. I used Google Translate, for my spanish.

  2. #2
    ASUS HQ Service Rep Array Bill@ASUS's Avatar
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    Quote Originally Posted by alinsangio View Post
    Hi, I bought this laptop last week in Valencia. Today I am in Argentina and I find it very difficult to return there in a long time.

    When I turn on the laptop for the first time, once on the screen of my screen. This has disappeared and has reappeared without logical cause for me.

    Here I upload some photos that I made with my mobile to the screen.

    Click image for larger version. 

Name:	WP_20161130_01_14_27_Rich.jpg 
Views:	2 
Size:	223.5 KB 
ID:	60674

    Click image for larger version. 

Name:	WP_20161130_01_14_52_Rich.jpg 
Views:	1 
Size:	190.2 KB 
ID:	60675

    You can see nine ordered shadows that appear randomly in time, because about 50% of the time he used the portable does not appear. It is also a reduction brightness note when the spots appear. Using the computer I realize that not only do they disappear without visible reason but the screen takes on a greater brilliance, a normal brilliance. As if some kind of lighting is malfunctioning.

    I installed the latest Intel processor drivers and the Nvidia video card.

    To add something more with what I am not satisfied with the touch pad. I watched videos reviews where there is also a slight detachment, which causes an annoying clicking noise, or simply supporting the finger a little stronger than normal.

    Has anyone had an experience similar to mine? Do you have any solutions or recommendations?

    From now on, I greet you cordially and appreciate your comments. I used Google Translate, for my spanish.
    Hello alinsangio
    It seems like a hardware issue
    I would recommend to do a RMA and send your unit to a nearby repair center for check ups
    Thank you

  3. #3
    New ROGer Array
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    Quote Originally Posted by Bill@ASUS View Post
    Hello alinsangio
    It seems like a hardware issue
    I would recommend to do a RMA and send your unit to a nearby repair center for check ups
    Thank you
    Thank you.

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